“ A little knowledge that acts
is worth infinitely more than
much knowledge that is idle.”
Kahlil Gibran (1883-1931)
1
The Knowledge Management Cycle
  Knowledge and knowledge sources are
identified and located
  Knowledge is translated into explicit form
  Networks, practices and incentives are
instituted
  Knowledge is field tested
  Know-how is transferred to organisational
knowledge repository
  Becomes part of “corporate memory.”
2
Knowledge Management Cycle
Four major approaches
Meyer and Zack, 1996
Bukowitz and Williams, 2000
McElroy, 2003
Wiig, 1993
Dalkir, Kimiz (2205) Knowledge Management in Theory and Practice,
Elsevier, Butterworth Heinemann, pp25-76
3
Dalkir selected these as the four major
approaches because they meet the following
criteria   They are implemented and validated in real
world settings
  They are comprehensive with respect to the
different types of steps found in KM
literature
  They include detailed descriptions of the
KM processes involved in each step.
4
A Comparison of Key KM Cycle Processes
Wigg 1993
Zack 1996
McElroy 1999
Bukowitz &
Williams 2003
Creation
Acquisition
Individual and
group learning
Get
Sourcing
Refinement
Knowledge claim
validation
Use
Compilation
Store/retrieve
Information
acquisition
Learn
Transformation
Distribution
Knowledge
validation
Contribute
Dissemination
Presentation
Knowledge
integration
Assess
Application
Build/sustain
Value realisation
Divest
5
Dalkir proposes an Integrated KM Cycle
Three major stages :   Knowledge capture and/or creation
  Knowledge sharing and dissemination
  Knowledge acquisition and application
6
Comparison of Key KM Cycle Processes
Wigg 1993
Zack 1996
McElroy 1999
Bukowitz
&
Williams
2003
Dalkir’s
Integrated KM
Cycle
Creation
Acquisition
Individual and
group learning
Get
Create/capture
Sourcing
Refinement
Knowledge claim
validation
Use
Create/capture
Compilation
Store/retrieve
Information
acquisition
Learn
Create/capture
Transformation
Distribution
Knowledge
validation
Contribute
Create/capture
and contextualise
Dissemination
Presentation
Knowledge
integration
Assess
Share,
disseminate and
assess
Application
Build/
sustain
Acquisition and
application
Value realisation
Divest
Update
7
Capture/
Create
Update
Acquire/
Apply
Contextualise
Share/
Disseminate
8
Dalkir, Kamiz (2005) Knowledge Management in Theory and Practice Elsevier Butterworth Heinemann