Quality Management
at CERN
Pierre Bonnal
Engineering Department
Quality at CERN
Freedom of deficiencies
Stakeholder satisfaction
Effectiveness
But, preservation
of creativity
Quality at CERN
Quality Management
Quality
Quality
Planning Assurance
Quality
Control
Standards
to apply
Tools to use
(IT tools, templates, forms…)
Quality
Planning
Processes
to follow
Roles
to assign
CERN’s Tools to Enhance Quality
V&V
(verification
& validation)
Traceability
of performed tasks
and deliverables
Change
requests, decisions
and implementation
Non conforming
products and deliverables
Quality
Control
Quality at CERN
a Body
QAC
•
•
•
•
•
Needs
Strategy
Steering
Validation
Trends
a Section
EN-MEF-QOP
•
•
•
•
Implementation
Support
Dissemination
Verification
3.
Towards a Lean PM/SE
Approach to Quality in Projects
Creativity vs. Rigour
Collaboration
Delegation
Which PM/SE Approach to Adopt?
computing
organizational
construction
training / HR
PROJECTS
industrial plant
new product
events
new service
Which PM/SE Approach to Adopt?
The research leading to this framework
has received funding from the European
Commission under the FP7 ITN project
PURESAFE, grant agreement no. 264336.
= a lifecycle + key deliverables
= a booklet + a few guidelines
Enhancing the Document Handling
Authoring
Templates
Generic documents
Identifying
Coding/numbering
+
Versioning
Circulating
Verification = check
Validation = approval
Archiving
+
Retrieving
M = major
m = minor
b = built
Identification & Versioning
Doct. ID  Should not be problem
Legal people
approach:
First release:
DRAFT
DRAFT n
1234
One-digit/letter
approach:
CM M.m
CM M.m.b
approach:
approach:
1234 – A DRAFT
1234 – B DRAFT
1234 – C
1234 v. 0.1
1234 v. 0.2
1234 v. 1.0
DRAFT
DRAFT
RELEASED
First revision:
1234/DRAFT
1234/DRAFT 2
1234/DRAFT n
1234/Rev.
1234 – D DRAFT
1234 – E DRAFT
1234 – F DRAFT
1234 – G
1234 v. 1.1
1234 v. 1.2
1234 v. 1.3
1234 v. 2.0
DRAFT
DRAFT
DRAFT
RELEASED
Next revisions:
1234/Rev./DRAFT
1234/Rev./DRAFT 2
1234/Rev./DRAFT n
1234/Rev.2 ··· n
1234 – H DRAFT
1234 – J DRAFT
1234 – K DRAFT
1234 – L ··· Z, AA
1234 v. 2.1
1234 v. 2.2
1234 v. 2.3
1234 v. 3.0
DRAFT
DRAFT
DRAFT
RELEASED
1234 v. 0.0.1 DRAFT
1234 v. 0.0.2 DRAFT
1234 v. 0.1 DRAFT
1234 v. 0.2 DRAFT
1234 v. 1.0 RELEASED
1234 v. 1.0.1 DRAFT
1234 v. 1.0.2 DRAFT
1234 v. 1.1 DRAFT
1234 v. 1.2 DRAFT
1234 v. 1.3 DRAFT
1234 v. 2.0 RELEASED
Enhancing the Document Handling
The “5 Roles”
• Author
auteur
• Proofreader
correcteur
• Editor
resp. de collection
• Publisher
éditeur
• Librarian
bibliothécaire
Authors
“Prepared by”
Checkers
“Checked by” (~ “Verified by”)
Approvers
“Approved by” (~ “Validated by”)
Releaser
“Released by” (the Appro Leader)
e-Librarian / Cataloguist
“Cataloged by”
Verification vs. Validation
from Barry W. Boehm (1981)
Verification :
Are we building
the product right?
Validation :
Are we building
the right product?
4.
Towards an Enhanced
Approach to Procurement
Enhancing the Procurement Process
A few years ago
Now: e-Tendering
Tomorrow:
Requirements
Engineering
ReqIF
STEP
Enhancing the Procurement Process
High/good quality
products/services
Low/affordable cost
products/services
Competitive advantage
Well organized
They can choose their customers
They prefer well organized customers
Have adopted or adopting requirements engineering tools
5.
Towards an Enhanced
Approach to Safety Documentation
Montesquieu The spirit of the laws
18th century
Study Team then
Project Team then
Operations Team then
Dismantling Team
Safety
Regulations
& Prescription
Safety
Inspectors
or Licensing
Authority
Two Perspectives
The facility shall not injure worker/people
nor release effluents in the environment
and to do so: it shall operate reliably
Facility integrity, Nuclear safety, Sûreté
Workers shall not be injured by the facility
Occupational / health safety,
Radiation protection, Sécurité
Facility Lifecycle
Demonstration that:
1) the facility can be constructed safely
2) the facility can be operated safety
3) the facility can be dismantled safely
4) one knows what to do of waste
Safety
Report
Provisional
Safety Report
Preliminary
Safety Report
Three Families of Documents
Safety-focused documents
• (Preliminary/Provisional) Safety Report
Safety-related documents
• Engineering documents featuring
safety provisions
• Procedures and reports addressing
safety provisions
Other documents
6.
Some Concluding Remarks
But before…
• Enhancing the management of operations
• Enhancing the management of maintenance
• Enhancing the management of the
configuration
(incl. items, assets, ECRs, non conforming products…)
• Enhancing scientific publication processes
• Enhancing risk-based decision processes
• Enhancing the use of ERP-PLM tools
…
Some Concluding Remarks (1/3)
High-end
research
results
Research
Funding
Agencies
Research results
at affordable costs
Value
Satisfaction = ———
Price
Lean Quality Management Framework
Some Concluding Remarks (2/3)
Quality Management refers to many processes
Implementing constraining quality processes
shall not impair creativity
A few addressed in a lean perspective
(e.g. Lean Project Management, Lean Systems Engineering)
Other not yet proposed in a lean perspective
Challenge: creating these lean processes!
(e.g. Lean Process Diagramming, Lean Requirements Engineering)
Some Concluding Remarks (3/3)
Quality Management implies the use of many IT tools
They shall grow coherently and be correctly interfaced
The
“plaster strategy” be avoided
Regular reengineering of the processes
Thank you for your attention