Tasburgh Lodge Surgery
Patient Participation Group
20th August 2013
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PPGs create a connection between the
Practice and its patients; allowing open,
constructive discussion.
Why?
Allows direct access to information on the
needs and perspectives of the Practice’s
patients. In return this allows the Practice to
tailor services to their patient population
making it more responsive and accessible.
PPGs are an excellent way to mobilise and
give voice to the goodwill that practices have
in their community.
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How shall we run the PPG?
• Establish the ground rules
• Constitution – Clarity of purpose of the
group is essential. Objectives to be
determined.
• Meetings – The importance! Necessity!
Types!
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Develop Aims & Objectives
Aims
• Challenging but attainable
• To focus on matters which relate to local needs and concerns, but
include discussion on national trends and policies which have a local
impact
Focus on
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Quality of service
Access
Changes to the practice or service provision
Impact of the group on patients
Good aspects of the practice that should be widely known about
Aspects of the Practice that need to improve
Public opinion
Linking into the community
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Challenges
• Keeping the group going early on
• Expectations become too high
•Getting the PPG to communicate with
other patients
• Recruiting and maintaining the
interests of members
• Setting up projects that are truly
practical and beneficial to the Practice
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Available Resource
National Association Of Patient Participation N.A.P.P
What do N.A.P.P do?
• Encourages the formation of patient participation groups
(has been in existence for 25 years)
• Provides information for groups (most of its energy has
been devoted to helping groups to start)
• Seeks to influence national policy
Information on N.A.P.P. is at
www.napp.org.uk
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