ROARING DRAGON HOTEL
Motivation, and Perception
GUANXI IN CHINA
The Concept
WHAT DID HI WANT TO DO IN RDH?
How did they do it? Why did they decide to do it this way?
Where did they go wrong?
How can we bring changes?
MOTIVATION
Latin roots – ‘movre’ – to move people to action
What makes people work?
THEORIES OF MOTIVATION:
MASLOW AND PYRAMID OF NEEDS
TWO FACTOR THEORY:
WHAT MAKES YOU SATISFIED AND WHAT MAKES YOU
DISSATISFIED ARE NOT THE SAME FACTORS.
Hygiene factors
Motivators
Company policy
The work itself
Working Conditions
Achievement
Job security
Recognition
Salary
Responsibility
Employee benefits
Opportunities for advancement
Relationships with people in organization
EXPECTANCY THEORY
A “process theory” about work motivation that focuses on how workers make
choices among alternative behaviors and among different levels of effort.
Are the rewards of value to me?
Do I have the ability or capabilities to do the job?
Will my effort lead to the achievement of a specific goal?
PROCEDURAL JUSTICE THEORY
What is fair?
The main issue is attribution- how do you explain the fact that you
got more or less rewards than other employees.
Two factors are important in determining worker’s perceptions of
fairness:
1.
The interpersonal treatment of workers.
2.
The extent to which managers explain their decisions
(regarding most issues) to their employees.
DO THESE THEORIES HOLD ACROSS THE WORLD?
What do you think would change?
PERCEPTION: WHAT DO YOU SEE?
PERCEPTION: WHY DO WE SEE DIFFERENT
THINGS?
WHAT IS PERCEPTION?
How does it impact workplace behaviors?
PEOPLE SEE WHAT THEY WANT TO SEE
TYPICAL PERCEPTUAL BIAS
Attribution – Internal and External
Projection
Halo Effect
Stereotypes
Mental shortcuts instead of a bias free analysis
PERCEPTIONS ACROSS CULTURES AND THEIR
IMPACT
Differences in perceptions
GLOBAL LEADERSHIP OF CARLOS GHOSN AT
NISSAN
Questions:
What are the big challenges faced by Carlos Ghosn when he joins Nissan?
What are the key methods he adopts to address those challenges?
How would you describe the way he deals with cultural differences?
What is Ghosn’s leadership style?
What is the recipe for successful leadership that we can learn from Ghosn?
INTRODUCTIONS
Introduce yourself – name, background, global interests
Work experience and skill set that you bring to a group project