H2O HELP TO OTHERS™
Assisting low-income customers for decades
Water Service Assistance
For nearly two decades, Pennsylvania
American Water has been assisting lowincome customers who qualify through its
H2O Help to Others Program™. The program offers three main services:
• Grants of up to $500 per year
• An 80 percent discount on the monthly
water service fee
• Water-saving devices and education
Wastewater Service Assistance
In January 2011, the program was expanded to include wastewater customers. The
program offers two main services:
• Grants of up to $500 per year
• A 15 percent discount on the total
wastewater charges
About the programs
donation ($260,000 per year) and
customer and employee donations. To
qualify for a grant, customers must have
annual household incomes at or below 200
percent of the Federal Poverty guidelines
(see chart) and applicants must have made
a sincere effort to pay their bill.
Discount Programs
To qualify for the water and/or wastewater
discount program, customers must have
annual incomes at or below 150 percent of
the Federal Poverty guidelines (see chart).
Water-Saving Devices and Education
Customers who qualify for the H2O Help
to Others Program™ may also qualify to
receive a water-saving kit that includes a
low-flow shower head, faucet aerators, and
a toilet tummy. Also included is an educational booklet that explains how to install
the devices and provides
helpful tips on how to save
water inside and outside the
home, so customers can take
Do-it-yourself guide
an active part in reducing
to home water
conservation
their water bill through wise
water use.
WELCOME
Grant Programs
During the 2015-16 program year,
Pennsylvania American Water provided
$359,249 in water and wastewater
assistance grants to 1,290 households.
Grants are funded through a corporate
In the Kitchen
As you know, you are currently
enrolled in Pennsylvania American Water’s monthly Service
Charge Discount Program based
on your financial qualifications.
The discount is part of the
company’s H2O Help to Others
Program®, designed to lend a
hand of support to customers in
need during difficult times.
We are pleased to introduce you
to another benefit of Pennsylvania American Water’s program
provided to eligible customers—a wise water use kit.
This kit helps you to control the cost of your water bill through conservation. Your kit has valuable products to save hot and cold water in showers
and sinks, to conserve water with every flush and to find silent and costly
toilet leaks. These products, along with wise water use tips, can help you
save gallons of water every month.
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In the Laundry
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Washing machines use 15-40 gallons of water per load. If you have a
machine with adjustable load controls, always adjust the water level to
match the size of each load. If your machine doesn’t adjust to different
size loads, always wash full loads.
The major cost in washing clothes is the hot water used. The more you
wash and rinse with cold water, the more energy you will save.
Outside the Home
If you are a senior citizen (60 years of age or older) or have a disability
and need help installing the kit, we can provide a home visit. Call
1-877-346-7384. If you are a homeowner, there may be assistance
available if you have plumbing leaks in your house. If you are a renter and
have plumbing leaks, contact your landlord immediately.
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Your monthly water bills can be affordable when you know how to use
water wisely, because the more water you save, the lower your bills will
be.
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Steps to saving water and money
Run only full loads in the dishwasher.
Before washing dishes by hand or in the dishwasher, scrape them; don’t
rinse first.
If you wash dishes by hand, use two basins: one for washing and one for
rinsing. Don’t let the water run.
Keep a bottle of drinking water in the refrigerator instead of running the
tap for a cold glass.
Rinse vegetables and fruit in a basin rather than under running water.
Defrost frozen foods without running water over the packages. Plan ahead
and place frozen items in the refrigerator overnight or defrost them in the
microwave.
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Wash your car at a car wash that recycles its water. If washing at home,
don’t let the hose run continuously. Use a sprayer attachment on the
hose that can easily be shut off.
Drive your car onto the lawn before washing so that the rinse water can
help water the lawn.
Water the lawn only when it needs it, in the early morning or evening when
there is less evaporation. Don’t water on windy days. If the grass springs
up when you walk on it, it doesn’t need watering.
Sweep driveways, patios and sidewalks with a broom instead of using the
hose.
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Read this booklet and find out how the H2O Help to Others Program®
can help you save money on your water bills.
LEARN MORE
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Install the water-saving products supplied in this kit. Complete
instructions are printed in this pamphlet.
For more water-saving tips, check these sites out online:
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WaterSense: www.epa.gov/watersense
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Expect a follow-up call from a local Pennsylvania American Water
team member to make sure you were able to install the products in
the kit, or to provide help if you are having difficulty. Please let our
team member know about plumbing leaks in your home.
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Alliance for Water Efficiciency Home Water Works:
www.home-water-works.org
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Pennsylvania American Water: www.pennsylvaniaamwater.com
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Include the whole family in changing water-wasting habits into daily
water-saving habits by using the tips provided in this booklet.
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Pay your Pennsylvania American Water bill every month.
01-2015
Pennsylvania American Water is a proud member of the US
EPA’s WaterSense Program. We are committed to conserving
our most precious natural resource -- water, so it is available
to meet the needs of future generations.
MONTHLY INCOME GUIDELINES
Number of Persons
in Household
GRANT PROGRAM
Total Combined Monthly Income
DISCOUNT PROGRAM
Total Combined Monthly Income
1
$1,980
$1,485
2
$2,670
$2,003
3
$3,360
$2,520
4
$4,050
$3,038
5
$4,740
$3,555
6
$5,430
$4,073
7
$6,122
$4,591
8
$6,815
$5,111
For each additional
person
$693
$520
For more
information
Pennsylvania American
Water’s H2O Help to
Others Program™
is administered by
the Dollar Energy
Fund, which is an
independent, nonprofit organization
established to help
those in need.
For more information
about the program and
additional qualification
requirements, contact:
Dollar Energy
Fund
1-888-282-6816
www.pennsylvaniaamwater.com
ASSIST A FAMILY IN NEED
H2O Help to Others™ Program Pledge Form
Want to Lend a Hand?
If you wish to contribute to the program,
you can do so by adding a donation to your
monthly Pennsylvania American Water bill.
You can be assured that 100 percent of
your donation and our matching funds go
directly to qualifying customers. Our company assumes all administrative costs for
this program, so that every penny you donate goes directly to this worthwhile cause.
Yes, I would like to assist an individual or family in need.
¨I would like to make a one-time donation of $ ___________
¨I would like to donate a regular amount each month.
Please add this amount to my monthly water bill:
$25
$10
$5
$1
Other $______
Name (please print)_____________________________________
Account Number________________________________________
Learn more online
Address_______________________________________________
For more information about Pennsylvania
American Water and our program partners:
City___________________________________________________
• Pennsylvania American Water
www.pennsylvaniaamwater.com
Under the Customer Service menu,
select Low Income Program.
• Dollar Energy Fund
www.dollarenergy.org
For the latest news about Pennsylvania
American Water, check us out on Facebook
at www.facebook.com/pennsylvaniaamwater and follow us on Twitter at Twitter.com/
paamwater.
“Pennsylvania American Water” and the star logo are the
registered trademarks of American Water Works Company,
Inc. All rights reserved.
State____________________Zip___________________________
Signature______________________________________________
Date__________________________________________________
Please complete, detach and return this form with your next
Pennsylvania American Water bill payment. You can also send a
donation directly to the Dollar Energy Fund at:
Dollar Energy Fund
P.O. Box 42329
Pittsburgh, PA 15203.
Please write “H2O Program Donation - PA” on the memo portion
of your check.
For more information, call 1-888-282-6816.
01-2017
pennsylvaniaamwater.com
Learn more at www.pennsylvaniaamwater.com