JOB PROFILE
POST IDENTIFICATION
One to One Team Service Start Up and Review Worker (Part-time, 6 month role trial)
REPORTS TO
One-to-One Service Team Manager
JOB PURPOSE
To be responsible for setting up new CG/RG services and to review new and existing
services received, when required. (This includes progress checking for people
referred for a CG when support plan which agrees funding has not been received by
CG/RG Service)
PRINCIPAL ACCOUNTABILITIES
The majority of deafblind people use speech, albeit requiring clear speech
techniques, and some of these support this with the deafblind manual or BLOCK
communication methods. A minority of deafblind people communicate using sign or
other visual/gestural or tactile systems. We require a worker who can communicate
clearly, sensitively and effectively with all of these people.
The permanent part time Start up and Review Worker will required to:





To check progress of completed Specialist Assessment Dual Sensory this
includes:
o Check if Support Plan completed and remind /request it be sent to One
to One Team ( confirmation of funding)
o Check progress of allocation of funds and timescale of when funding
will be in place.
o Confirm type of funding agreed e.g. direct payments
o Log all communications on One to One Support Tracker and on contact
sheet held with Communicator/Reader Guide referral papers/file
To complete risk assessments, individual service plans and reviews.
To liaise with Communicator/Reader Guide Co-ordinator to monitor
familiarisation of Communicator/Reader Guide’s with risk assessments and
service plans.
To complete introductions of allocated guides to individuals who will be
receiving the Communicator/Reader Guide service, when necessary, as
organised by Communicator/Reader Guide Co-ordinator.
To review with person using the service, the Communicator/Reader Guide
service received and to update risk assessments and service plans as


required. This will include making onward referrals to other services if
required.
To ensure all documentation related to risk assessments, individual service
plans, introductions and reviews is recorded in appropriate format and stored
in accordance to service procedures.
To complete a Communication Plan for an individual using the service if they
do not already have one or to update existing plans if appropriate and to
ensure it is made available to Surrey County Council as required.
WORK CONTEXT
Sight for Surrey has for many years provided a range of services for people who
have a visual impairment, including people who have a combined sight and hearing
loss. Since April 2002 Sight for Surrey has also provided specialist provision for
people who have the combined loss. This includes assessment, skills development,
provision of equipment, emotional support and a communicator guide scheme,
whereby deafblind people are supported on an individual basis by sessional staff
trained in appropriate communication and guiding skills. The post holder is expected
to adhere to the General Social Care Council Code of Practice and to work flexible
hours. The One to One Support Service is a developing service, and the postholder
will be required to help develop the policies and procedures necessary to build an
effective, efficient and enduring service.
Sight for Surrey constantly needs to reassess its priorities in line with a changing
funding environment and the needs identified by its members and service users.
These factors are crucial to Sight for Surrey’s survival and need careful attention. In
order for Sight for Surrey to successfully manage these pressures there is a need for
all staff to be flexible and work wherever their core skills are needed most. No one
will be asked to carry out work for which they are not properly trained.
Adult Social Care services are changing the way they provide support and services
to older people and people with disabilities, putting people more in control of the care
and support they receive. The term “personalisation” is used to describe the new
approach and it is completely different from the traditional way of providing care and
support. With personalisation, individuals will be given more choice and control over
the support and services they receive and are placed at the heart of the process.
Thus, it is important for the post-holder to think about service delivery from the
perspective of the vision impaired person and to seek ways of providing flexible
services that offer choice and control wherever possible..
COMPETENCIES REQUIRED
Strategic Management/Operational Service Planning/Forward Planning
Understanding the overall aims and objectives of the team and how these contribute
to Sight for Surrey’s strategic plan. Planning work to meet agreed targets, standards
and service user needs. Working within agreed procedures to achieve team and
personal objectives. Thinking ahead and identifying where and how their work
impacts on the work of the team. Assisting the Team Manager to develop the
policies and procedures necessary to build an effective and efficient One to One
Support Service.
Inspiration
Valuing and supporting others. Motivating Communicator Guides to use their
professional knowledge and skills to empower service users to overcome the
limitations of their combined sensory loss.
Making things happen
Achieving agreed goals and targets. Managing own time and available resources
effectively. Collaborating with others to make things happen. Demonstrating a
consultative and informed approach to problem solving. Managing service user
crises effectively and sensitively to the service user and carers.
Communication
Communicating verbal and written information to the right people in a positive,
accessible, timely and clear manner. Listening actively, demonstrating
understanding of communications received and responding to them appropriately.
Listening to the other person’s point of view. Communicating appropriately with
people who have a combined sight and hearing loss, including those people who use
speech, those who use deafblind manual or BLOCK and those who use sign.
Ensuring that service users are fully informed, despite their considerable
communication difficulties. Ensuring that Communicator Guides and Reader Guides
are well briefed for their assignments and that appropriate feedback regarding
service users is obtained. Communicating with carers and other involved agencies,
especially Care Practitioners. Communicating with Finance and Administration
Departments.
Developing Others/Team Development
Sharing their knowledge and skills with others. Supporting others in their
development and contributing positively to team development Supporting
Communicator/Reader Guides and using a collaborative approach, to encourage
Communicator/Reader Guides to work together to empower service users.
Managing Change/Embracing Change
Seeking ways to continuously improve their own performance. Suggesting where
improvements in service could be made. Open to new ways of doing things.
Adapting positively to changes and feeding back the impact of changes to their
manager, where appropriate. Dealing sensitively with the issues of loss and grief,
which inevitably arise in the course of providing this service. Supporting
Communicator /Reader Guides and carers through this process.
Personal Impact
Presenting themselves effectively. Striving to develop the competencies they require
to do their job. Acting with integrity and in line with the principles of equal
opportunities. Respecting the opinion and expertise of others. Encouraging the
development of the One to One Support Service philosophy of empowerment, choice
and self-determination. Carefully judging the balance between risk and opportunity,
regarding activities with vulnerable service users.
Customer Focus
Building good professional relationships with service users, carers and Care
Managers. Endeavouring to fully understand the service users aspirations and being
responsive to their needs, expectations and fears. Responds positively to service
user feedback. Involving service users in Individual Service Plans, Risk
Assessments, and Reviews.
Use of Technology and Management of Remote Teams
Using relevant technology proactively and effectively to do their job and, wherever
possible, to deliver services. Assisting in the design and testing of new database
features to create an efficient One to One Support Service.
KNOWLEDGE/SKILLS/QUALIFICATIONS
Ability to communicate effectively with deafblind people whose preferred mode of
communication is speech.
Deafblind Manual and BLOCK methods of communication.
British Sign Language (Stage 2) or willingness to work towards.
Communicator Guide or Deafblind Interpreter qualification
IT skills (Word, Email, Excel, Database.)
Supervision skills
Telephone skills
Risk assessment skills
Sign Language skills would be an advantage
PHYSICAL REQUIREMENTS
Ability to travel around the county.
WORKING ENVIRONMENT
Office, community and home (remote working)
Verification:
VERIFICATION:
Post-holder ___________________________ (Signature)
Name in capitals _______________________
Date _____________
Line Manager _________________________
(Signature)
Name in capitals _______________________
Date _____________