828-698-9900 Phone 828-698-9918 Fax
www.mybinc.com
Web Site User Guide
1.0
Introduction
Our web site can provide you with immediate access to the current status of your requests and historical information about
your applicants whenever it’s convenient for you. This user guide will provide you with instructions on how to use the
web site and some helpful information about MYB, Inc. operating procedures.
MYB Operating Hours: Monday through Friday, 9:00 a.m. to 6:00 p.m. We are available to take your calls anytime
during these hours at 888-758-3776 ext. 9901.
In addition, at least one of these contacts is always available to assist you between the hours of 9:00 a.m. to 6:00 p.m.
Monday through Friday:
 Jen Adams, Director of Operations
828-698-9909
[email protected]
 Karen Caruso, President/CEO
828-698-9905
1.1
Before You Begin
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You must have Adobe® Acrobat® Reader® to use this system. If you do not have Adobe® Acrobat® Reader®, you
can download it free from the Adobe® Acrobat® web site.
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Before you request pre-employment screening or a background investigation, it is very important to obtain an
FCRA Release Form completed by the applicant in accordance with the FCRA (Fair Credit Reporting Act).
(For more information about this form and how to complete it see the section on Operating Procedures below).
This release form is located on the web site under the blue navigation button Employee MYB and is called:
AUTHORIZATION AND RELEASE FOR THE PROCUREMENT OF A CONSUMER AND/OR
INVESTIGATIVE REPORT

If you are located in the state of California, you need to be aware of new legal requirements when conducting
background investigations for employment. You must supply a copy of the report pursuant to the FCRA guidelines to
the applicant in a specified time frame if requested. If you are not aware of the requirements, please contact Joy
Osburn at 888-758-3776 ext. 9901 or Jen Adams at ext. 9909.

When you enter a request, always fax the release form to MYB, Inc using the number above. This report is used
when obtaining several types of investigative reports.
2.0
Using the System
2.1
To Log On
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From our home page, www.mybinc.com, log on using the tan log in box. You may be asked to enter your login info twice.
Please use the same log in information.
Then, enter your User Name and Password. (Provided to you by MYB when you establish your MYB Web Site Account.
You will be brought to the Main screen where you can:
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Request a Service
View and Print Status Reports (regarding all of your
current requests)
2.2
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Retrieve Results
Check Daily Status Report
Requesting a Service (Services)
Choose the red navigation button Request, this will take you to the Customer Request System.
The first screen requests search type and applicant information.
2.2.1
Entering Search Type and Applicant Information
a) Your (Client) information will be entered automatically except for the Reference field below the Alias section. Here
you can enter your own information (i.e. an internal job number, employee #, etc.) for record keeping.
b) Click to check the box beside the Search Types that you would like to request unless you use a preordered package
drop down screen.
c) Complete the requested fields providing Applicant Information.

When entering Date-of-Birth use a four digit year (i.e. for month –day-year 01/01/1950)

Caution: Completing the AKA (Alias) section will incur additional charges because searches will be conducted
under the AKA name as well as the current name.

Do complete the Position (applicant position) field. Completing this field will allow you to query the database for
reports (supplied by MYB) based on applicant position types.

It is helpful to use your tab key to move through the different fields. (You can use this feature on all screens.)

All red-asterisked fields are mandatory fields and must be completed.

Caution: When navigating through the Customer Request System, do not use the Back or Forward web browser
buttons. Using these buttons will disable the system and require you to log out of the web site and then log back
in to complete the request.
In addition, if the Customer Request System is left open with no activity for a period of 20 minutes while entering
a request, the system will become disabled and require you to exit the system and log back in and re-enter the
request.
When you have finished completing the information on this page, choose the Continue button located on the bottom right
side of the page. The next screens that appear will depend on the search types you have selected. Below are tips on
entering information into the Criminal Check/Court Searches, Employment Verification, and Education Verification
screens.
You will see a confirmation page in which you can check you personal information for completeness
and accuracy.
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2.2.2
Entering Criminal Check/Court Searches Information
Under the Criminal Court Searches Heading, choose add to the left. If you do not know the county you can search by zip
code from the next page. In the first box drop down to felony and misdemeanor search, the next column to the right drop
to the state you want to search, the third column to the right choose the statewide a the bottom of the drop down box. (If a
statewide search is unavailable it will not offer statewide as a choice. If this happens please choose county of choice)
To order a national search which includes the sex offender registry search choose national criminal offender from the first
column drop down box, in the next two columns the only offer will be for NA and then National.
Click the Add Searches to order to proceed.
Caution: Mandatory court fees will be added as an additional fee to any additional search.
Continue to complete the requested information as prompted appropriate to the type of search you are ordering; i.e. motor
vehicle drivers license number, employment verification,), choose Next, to move to the next page.
2.2.3
Entering Employment and Education Verification Information
All fields should be completed. At a minimum, we require:
Employment
Education
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Company Name
Address
Position
Dates of Employment
Phone Number
Full Name of Institution
Location
Degree
Dates of Attendance or Date of Degree
When data is entered for the first employer or education
click the save information and add to order button. Use
the add button to add another employer or educational
institution.
2.2.4 Reviewing Entered Information For Accuracy
When all Request information has been entered, a Request form will be displayed. From this form you may review the
information you have entered for accuracy. If you would like to change or correct any information, you may do so at this
time by clicking on the Applicant Information tab at the top of the page or by utilizing the remove tabs by each section
and re entering the section you wish to change and you will be brought back to this page when completed.
When the Request is completed to your satisfaction, click the Agree and Submit Order button to transmit your request.
Or you may choose to cancel your request at this time.
If you submit you will see a confirmation page. Please print this and fax it with the release to 828-698-9918.
If you have another request you can choose Click Here to Enter Another Request to go back to the request page.
If you do not have another request you can choose status to check on a previous order, results to view a previous request
or log out.
3.0
Retrieving Results
From the Main screen choose the red navigation tab labeled Results. This will open the Results page. If there are new
completed searches to view, you will be notified here.
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You can sort by date, reference or name alphabetically. You can view and print from this screen. After reviewing you can
move the result to your archives. Clicking the archived results tab and then sorting by date, SS number or by name can
always retrieve the archived results.
To exit this module, simply choose the Main option at the top left to go back to your greetings page.
4.0
Daily Status Report
From the Main page choose the Status tab at the top. This screen will display your Daily Status Report. The Daily Status
Report is a complete report of all your activity for the last seven days. This page can be set to retain informaiton for a
longer period of time upon request.
5.0
Exiting the Web Site
To exit, simply use the log out tab. However, if you leave your web browser, the system will automatically log you out of
the system. (Your information will be protected.)
6.0
MYB Operating Procedures
6.1
Turnaround Times
An average background investigation search will take 48 to 72 hours to complete. Although instances of a longer
turnaround are rare, your account manager will contact you by telephone or e-mail to communicate the reason for the
delay.
6.2
Documents Required When Completing Background Investigations
6.2.1
Release Form
Applicant must sign a release form pursuant to FCRA. This form is a legal document that serves multiple purposes. To
obtain a release form, click on the RELEASE FORMS header, directly below the Agreement for Services header on the
Employ MYB page of the web site. This form is a legal document that serves multiple purposes. It notifies the applicant
that a background search is being done and most importantly, obtains their express permission to do so. It also obtains
pertinent information necessary to conduct an accurate search of an applicant’s background. It is vital that every
applicant fill out one of these forms and that the information is legible. Researchers, former employers, educational
institutions, etc. require a release form before divulging any information on an applicant, so the importance of this
document cannot be overstated.
6.2.2
Adverse Action Notification
The applicant may contact Mind Your Business, Inc. using our 888-758-3776 ext. 9901 or ext. 9909 number directly to
dispute the accuracy of the report. MYB will determine if a reinvestigation is deemed appropriate and will notify you of
the reinvestigation and its findings. A report will be supplied to any candidate denied employment based on this report
finding.
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