Target Organisational Structure (as from 1/2/15)
Business Unit and team structure
Executive Office
UK Financial
Capability
Customer
UK Debt Advice &
Corporate
Services
Insight &
Evaluation
Marketing
Debt Advice
Policy &
Propositions
Digital Services
HR
Financial
Capability &
Strategic Alliances
Partnership
Delivery
Finance
‘Off line’ Services
Procurement,
Facilities & IT
Services
Development
Planning &
Change
Management
Corporate
Communications
Corporate strategy
Governance
Management
1
Executive Office
Chief Executive
UK Financial
Capability Director
Customer Director
PA
(shared with UK Financial
Capability Director)
UK Debt Advice &
Corporate Services
Director
Senior PA to Chair &
Chief Executive
PA
2
UK Financial Capability Business Unit (1 of 2)
UK Financial Capability
Director
Head of Insight and
Evaluation
Senior Insights
Manager (strategy)
Customer Insights
Manager
Insights Manager
Corporate
Performance
Manager
Performance
Executive (FTA)
Head of Corporate
Communications
Senior Insights
Manager (operations
/projects)
Head of Financial
Capability &
Strategic Alliances
(see over)
Public Relations
Manager
Insights Manager
Public Affairs &
Stakeholder
Engagement
Manager
Insights Manager
Public Affairs &
Stakeholder
Engagement
Manager
Insights Analyst
Corporate
Communications
Manager
Research &
Evaluation Manager
Head of Policy &
Propositions
(see over)
Internal & Corporate
Communications
Executive
Research & Evaluation
Executive (FTA))
3
UK Financial Capability Business Unit (2 of 2)
UK Financial Capability
Director
Head of Financial
Capability &
Strategic Alliances
Team TBC
Head of Policy &
Propositions
Senior Policy
manager
Senior Policy
Manager (FTA)
Policy Manager* 4
Wales Manager
(one assigned to and paid by the Debt
Advice Team)
Scotland Manager
Northern Ireland
Manager
Policy Executive
Proposition
Manager *2
Advice
Manager *2
4
Customer Business Unit (1 of 2)
Customer Director
Head of Marketing
Digital Content
Manager
Senior Marketing
Manager
Senior Digital Content
Producer
Campaign Lead
Social Media Manager
Marketing Executive
Digital Content
Producer
In House Design
Executive
Head of Digital Services
Digital MI Analyst
Web/Mobile Channel
Manager
Lead UX
Designer
Visual Designer
Managing Editor
Lead Product
Manager
Head of Partnership
Delivery
Syndication Manager
Partnership
Operations Executive
Strategic Partnership
Manager
CRM Manager
Digital Marketing
Manager
SEO Manager
(0.6FTE)
Digital Optimisation
Executive
Core Content Editor
Product Manager *2
Partnership
Development
Manager
Head of
Development
(see over)
PA
Strategic Partnership
Manager
Partnership
Development
Manager
Partnership
Development
Manager
Partnership Delivery
Manager
Partnership
Development
Manager
Digital Editor *3
UX Tester and
Researcher
Head of Off- line
Services
(see over)
Partnership
Development
Manager
Partnership
development
executive
5
Customer Business Unit (2 of 2)
Customer Director
Head of Development
Technical project
manager
BA
System architect
Head of Off- line Services
Lead front end
Developer
Front end
developer
F2F Telephone &
Web Chat Manager
F2F Telephone &
Web Chat Executive
Performance &
Reporting Analyst
F2F Telephone &
Web Chat Executive
Service Delivery
Support Manager
Protocols & Comms
Executive
Lead developer
QA Executive
QA Executive
Training Executive
Senior developers*2
Lead QA
Developers *2
6
Debt Advice & Corporate Services Business Unit (1 of 2)
UK Debt Advice & Corporate Services
Director
PA
Head of HR
(see over)
Head of Finance
(see over)
Head of Procurement,
Facilities & IT
Services
(see over)
Governance Manager
Head of Debt Advice
Head of Planning &
Change
(see over)
Corporate Strategy
Manager
Innovation Manager
Quality &
Transformation
Manager
Commissioning
Manager
Debt Advice
Executive
7
Debt Advice & Corporate Services Business Unit (2 of 2)
UK Debt Advice & Corporate Services
Director
Head of HR
HR Executive
HR Executive (L&D)
Head of Procurement,
Facilities & IT Services
Head of Finance
Management
Accountant
Finance Executive
Procurement Legal
Executive
Purchasing
Supplier Relations &
FM Executive
Head of
Planning &
Change
Management
Project & Risk
Assurance
Executive
Customer
Delivery Project
Manager *2
FM Executive
Procurement Executive
IT Service
Delivery
Manager
Technical Analyst
Security Executive
8