Telephony
Handbook
Welcome
Aim
Alcatel Phone Handset
Initial Setup
Navigation keys
Initial voicemail setup
Changing Voicemail name
Call forwarding
Changing the volume
Changing the contrast
Making a call
Internal & external calling
Receiving a call
Placing a call on hold
Transfer a call
Speaker – hands free
Tone dialling – keypad
Making a conference call
Dialling by name/initial
Call pickup
Voicemail
Checking voicemail
messages
Access voicemail
Accessing voicemail from
outside of the office
Book 1
Date Printed: 1 August 2017
1
Service Desk (03) 9287 5550
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W e l c o m e
Aim
The aim of this handbook is to provide users a reference guide to
the Alcatel Phone handsets.
We have four handset systems within the Archdiocese, largely
based on your office location. This handbook will give you the
basics for each.
Alcatel 4028 IP
Alcatel 4029 Digital
Alcatel 810 easy Reflex
Alcatel Omni Conference phone
TCC Panasonic
For full user guides on all phone models please go to Secure
Share.
2
Service Desk (03) 9287 5550
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A l c a t e l
P h o n e
H a n d s e t s
Setup of Phone
Navigation button:
The navigation button is a keypad consisting of arrows and an
ok button, which allows you to make selections from the menu.
How to Setup your Voicemail for the First time
Press the Mailbox Button
Press Voicemail
Enter Your Current Default password is (Service desk will
supply)
Your new Password is (4 digits)
To Confirm Press #
You will then be asked to record your name (Record JUST your
name) e.g. Mary Smith
Press #, and you will be given the option to listen to the
recording, then press # to confirm
3
Service Desk (03) 9287 5550
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How to change your Voicemail Passcode
Please press the orange envelope symbol
Then press the button next to Voice Mail on the screen
Enter your current password
Select number 5 for Personal Options
Select number 2 to Change a password
Enter a 4 digit password.
The phone will tell you if it has accepted the change.
How to Change your initial voicemail name
Press the Mailbox Button
Press Voicemail
Enter Your Current password
Select Option 5 – Personal Options
Follow the prompts to record your name again – press hash.
Call Forward To an Internal Extension Number
Press the “Curved arrow” at the top right hand corner of the
screen and press “Immediate Forward”
Dial the Ext. Number you wish your calls to be forwarded to
Hang up- the arrow will now be spinning, indicating the handset
has been forwarded successfully.
Set Immediate Forward To Voicemail
Press the “Curved arrow” at the top right hand corner of the
screen and press “Immediate Forward”
Then press “Immediate VM”
Hang up- the arrow will now be spinning, indicating the handset
has been forwarded successfully.
4
Service Desk (03) 9287 5550
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\Set Voicemail when No Answer/on Another Call
Press the “Curved arrow” at the top right hand corner of the
screen.
Press down and select “Other Forward”.
Press down again and select “Forward on busy/no reply”.
Then select “Voice message”
Hang up- the arrow will now be spinning, indicating the handset
has been forwarded successfully.
Call Forward Cancellation
Press the : ”Spinning Arrow” at the top right corner of the
screen
Press “Deactivate” and hang up
Changing the Volume on your Handset
Press the Left arrow
Press “Settings”
Press “Phone”
Press “Ringing”
Press “Level”
Press the + or – buttons to adjust to your preferred Volume
Then “OK”
Changing the Contrast on your Phone
Press the Left arrow
Press “Settings”
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Press “Phone”
Press the down arrow then press “Contrast”
Using the + or – buttons adjust the contrast, then press “OK”
*Note – for full options please refer to the Alcatel Lucent User
Guide Located in the P Drive – Phone User Manual folder.
Making a Call
External: Dial 0 for an Outside Line.
Switch: Dial 9 for Reception
From
CDF
CDF
CDF
CDF
CDF
CDF
To
Thomas Carr Centre
Corpus Christi Centre
Catholic Development Fund
Catholic Education Office
CKC Reception
Albert St buildings & L8 228 Vic
Parade
Dial
1 & extension number
3 & extension number
4 & extension number
8 & extension number
9
3 digit extension
CKC
CKC
CKC
CKC
CKC
CKC
Thomas Carr Centre
Corpus Christi Centre
Catholic Development Fund
Catholic Education Office
CKC Reception
Albert St buildings & L8 228 Vic
Parade
1 & extension number
3 & extension number
4 & extension number
8 & extension number
9
3 digit extension
TCC
TCC
TCC
TCC
TCC
TCC
Thomas Carr Centre
Corpus Christi Centre
Catholic Development Fund
Catholic Education Office
CKC Reception
Albert St buildings & L8 228 Vic
Parade
3 digit extension
3 & extension number
4 & extension number
External Dial
5700
5 & extension number
Please Note if you are using an IP handset at TCC, the CKC
dialling codes apply.
6
Service Desk (03) 9287 5550
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Placing a Call on Hold
To Place a call on hold press the line in which you are
speaking- (looks like a person and a handset at the top right of
your screen).
To Retrieve the call press the retrieve button that appears on
your screen.
Dialling by name or initials
Using the alphabetic keypad on your phone, type in the first
three letters of a person’s name, either first or surname. Press
name button (left hand side of the screen), select the individual
you require, using the navigation arrows.
Using the alphabetic keypad on your phone, type in the initials
of a person’s name. Press name button (right hand side of the
screen), select the individual you require, using the navigation
arrows.
Transfer
When you need to transfer a call to another destination simply
dial the extension number required and hang up
If the staff member wishes to take the call, simply hang up and
the call will be forwarded through- this also works if you wish to
put the caller through to the destination’s voicemail (If the user
has Voicemail).
If the staff member does not wish to take the call, press
“Enquiry off” and the call will come back.
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Service Desk (03) 9287 5550
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Speaker - Hands Free
Dial the number you require and the speaker light will light up,
indicating that you are speaking handset free. Should you wish to
use your hand piece, simply pick up the hand piece.
Tone Dialling
Tone Dialing is for internet banking, phone queries etc that
require keypad interaction, for example, enter account details.
When Dialling a number that requires tone dialling press ## on
the keypad, do this after the call has connected and recorded
voice starts.
This will then activate DTMF Mode so you will be able to press
the buttons for options.
If you do not press ##, you will be putting the call on hold. If this
does happen, Press “Enquiry Off” to retrieve the call.
Three Way Conference Call
Dial the number you wish to have a conference call with, then
start Dialling the second number (Similar to transferring calls)
Press the downwards facing arrow and select the “Conference”
Button that appears on your screen.
To End the Conference call hang up on each caller separately,
otherwise both parties will be speaking without you when you
hang up the call.
Note* This supports a 3 person conference call.
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Service Desk (03) 9287 5550
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Call Pickup of another extension
To Answer another Extension Ringing in your area dial #6 and
the (Extension Number)
Note* At CDF the sequence is *6 for phones in the same pickup
group.
Voicemail
Checking Voicemail messages
Solid Orange light means you have previously viewed
messages
Flashing Orange light means there is a new message or
missed call
How to access your Voicemail
Press the Mailbox Button
Select the Option “Voice Mail”
Enter your 4 digit password
Note* to delete a message press 7. You will then be asked to
confirm deletion press 7 again.
Accessing Voicemail from Outside the Office
Ring 9926 5789 from an Outside Line
Dial 1 when prompted & then your extension number
Then you will be prompted to enter in your 4 digit password,
follow prompts to check voice mail.
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Service Desk (03) 9287 5550
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F e e d b a c k
Record here any additional information you would the service desk to add to
this guide. Then send the sheet to [email protected]
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Service Desk (03) 9287 5550
[email protected]