Colchester Borough Council
JOB ACCOUNTABILITY STATEMENT AND PERSON SPECIFICATION
Job Title: Market & Street Trading Manager
Salary Grade: CMG9
Post No: SZ28
Service: Community Services
Section: Community Zones
Responsible to: Group Manager: Zones
Responsible for: None
Contact with: Members and senior officers, committees and councillors; other CBC services;
town centre stakeholders including retailers, other businesses, residents and members of the
public; contractors; transport companies; market event companies, regulatory agencies and the
media.
Purpose of job:
To lead, manage and promote the safe operation of markets and street trading in Colchester
town centre. To develop the market and street trading as a thriving business to meet the
financial targets set in the Market business plan as part of the Better Town Centre improvement
programme.
Principal Accountabilities:
1. Lead on the development of a commercial strategy for Colchester Markets & Street
Trading in consultation with stakeholders based on trends and best practice in the UK.
2. Responsible for the day to day operational management and lead on the strategic
development of markets and street trading in the Borough.
3. Lead on business development and delivery of a programme of themed markets in
addition to the Charter Market and street trading in the town centre and develop an
ambitious programme of activities to maximise income as set out in the business plan.
4. Ensure compliance with statutory regulations, Council policy, Charter Market regulations
and market and street trading licensing conditions and take enforcement action where
there are breaches and identify other markets being held around the borough and issue
licences for their operation where appropriate.
5. Ensure that the service is customer focussed at all times. Monitor performance review
the service as needed and develop and implement improvement plans as appropriate.
Identify training needs for stallholders and in partnership, develop training programmes to
ensure a high quality experience for customers as well as a positive image and
reputation for markets and street trading.
6. Establish and maintain effective and regular contact with market stall holders and street
traders and key town centre stakeholders to improve the service and maximise
commercial opportunities and ensure that their views are reflected in the delivery of the
service.
7. Liaise with the Town Centre Zone Manager to ensure market stalls are set up and broken
down and waste management is handled effectively and efficiently and in accordance
with the Operations Manual for Markets.
8. Undertake risk assessments and put measures in place to ensure safe operation of
markets and street trading.
9. Develop and monitor administrative systems with the Professional Support Unit to ensure
efficient and effective operation of markets and street trading.
10. Work with others to promote town centre markets using all forms of marketing
communications, including social media and events and activities to drive footfall to the
market. Promote Colchester market to new types of trader and themed market
organisers to establish markets as an additional attraction in the town centre.
11. Work with entrepreneurs and new businesses to test trade on the market or street trading
and work with others to facilitate their further business development.
12. To manage, monitor and forecast financial budgets in accordance with the business plan
for markets and street trading and corporate procurement practice.
13. Lead on keeping up to date with legislative changes which impact on markets and street
trading and where appropriate, review Council policy and procedures and develop and
propose new policy/procedure where required in the context of wider town centre
management/improvement.
14. To contribute personally towards the achievement of the Council’s three Core Goals and
culture as defined by CBC’s organisational attitudes and behaviours.
Disclosure and Barring Service Registration (formerly CRB) required: No
Performance Dimension:
This part of the document sets out the dimension of this role which we expect you to operate at,
in other words the level of knowledge, thinking, decision making and impact.
Level
Two
Dimension
Enabling, managing and improving
performance
Politically Restricted Post: No
Primary focus of this role
The team
Short and medium term impact
PERSON SPECIFICATION
Our Goals, Attitudes and Behaviours are important to CBC and ensure that everyone is working
in the right way. We apply them in our recruitment process so we appoint staff who have the
experience, skills and more importantly the right attitudes to thrive within CBC.
We expect everyone to contribute to our core goals and exhibit our cultural attitudes and
behaviours. The attitudes and behaviours indicated( ) are particularly important to this role.
Help our customers access our services and deliver on our communities’ needs
Manage
I enable customers to help themselves where they can and make it
easy for them to access our services
Understand
I actively listen to my customers and use feedback to meet their
needs and improve our services
Own
I take responsibility for the customer, learning from mistakes made
and making amends for my customers where I can
Excel
I will strive to get it right for my customers and do the best job I can
Become commercially focused and even more businesslike in order to be free of
government grant by2017
Efficient
I constantly seek out income generating opportunities and
efficiencies and aim to provide more for less to achieve the best
possible value for residents and taxpayers
Creative
I will create novel and effective solutions to improve services and
ways of working and challenge conventional practices
Savvy
I am commercially shrewd and understand the cost/ benefit
principles, including return on investment, of business planning
Promotional I am enthusiastic about our services and products and look for
opportunities to promote and sell them
Inspired staff who do the right things and are proud to work for the Council
Develop
I am responsible for continually improving my personal skills and
knowledge and will develop and grow for the benefit of the
organisation
Transform
I will adapt as the world around us changes and strive to improve the
services we provide; recognising that change is necessary for our
future success
Respect
I understand that we are collectively responsible for delivering
excellent services and respect my colleagues for their contribution; if
they succeed, I succeed
Pride
I am proud of what we do and act as an ambassador for the council
Health and Safety
Safeguarding
Everyone needs to:
Understand and carry out duties in a manner which is safe for
yourself, colleagues and public in accordance with the Health and
Safety at Work Act 1974, in order to minimise the risk of
injury/accident.
Be committed and adhere to the principles of our published policies
and the procedures contained within them regarding our
obligations for the safety of children and vulnerable adults.
The following are the skills and behaviours that apply particularly to this role.
Skill and behaviour
Which means that we expect
We also hope that you:
grouping
you to:
Impact and Influence
 Be able to build and use
 Will be solution focussed
relationships inside and
outside the organisation
 Demonstrate cultural
awareness
 Be able to influence
stakeholders
 Be able to negotiate
Management
 Be decisive
 Have had experience
managing a retail business
 Be accountable: prepare and
or similar.
deliver written as well as
verbal briefings and reports
 Have commercial business
acumen and financial
awareness
 Understand health and safety
 Develop team performance
and motivate colleagues
 Deal with and resolve conflict
 Use appropriate management
styles
 Be able to plan, monitor and
prioritise change
 Understand risk management
Project Management
 Be able to plan, monitor and
 Have an understanding of
prioritise work
logistics
 Meet deadlines
 Understand risk management
 Be methodical and able to
problem solve
Administration
 Be methodical and organised
 Be able to plan, monitor and
prioritise
 Be logical
 Have attention to detail and
accuracy
Role-specific technical
 Promote and develop markets  Understand the role and
skills
and street trading as a
increasing importance of
significant attraction for
high quality markets in
Colchester town centre
enhancing and developing
town centres as more
social places as well as a
place for new business and
inward investment.
The following are the qualifications that apply to this role:We expect you to have:
We also hope that you have:
Business related Degree
 Diploma in Market Administration
(NABMA National Association of British
Market Authorities)
 Project management
 Marketing
The following are the IT skills that apply to this role:
We expect you to have experience in using:
We also hope that you have:
 Microsoft Outlook and Word
 Microsoft Excel
 Microsoft PowerPoint
The following are any physical or special attributes that apply to this role:
We expect you to be able to:
We also hope that you are able to:
 Work flexibly as appropriate
 Attend evening meetings / external meetings as
required
 Be able to work unsocial hours if required
Prepared by: Karen Turnbull & Cassandra
Clements
Date: December 2014