Measuring outcomes
Anastasia Mihailidou,
Performance Consultant
Charities Evaluation Services
One East Midlands: Health and Social Care Conference – February 2010
Outcomes
Outcomes are the effects or changes
brought about by the activities undertaken
by an organisation.
Charities Evaluation Services
One East Midlands: Health and Social Care Conference – February 2010
Benefits
•
•
•
•
•
•
•
•
Being clear about the benefits of our work
Learning what is working well
Improving the end result for beneficiaries
Better services/strategic planning
Improving the way we work
Telling others about results
Competing for funding and resources
Improving reporting to funders
Accountability & Learning, J Ellis & T Gregory, CES 2008
One East Midlands: Health and Social Care Conference – February 2010
CES Planning Triangle
Overall Aim
Specific Aims
Objectives
Impact
Why we do it?
What we do?
Inputs
One East Midlands: Health and Social Care Conference – February 2010
Outcomes
Outputs
Overall aim
To
improve
the lives of
the children who
use the centre
The Family
Centre
To improve the parenting
skills of the parents who
use the centre
Specific aims
To increase
children’s self-esteem
To enable parents
to give each other
practical support
Objectives
To
provide
workshops,
information
and advice on
parenting skills
To provide
opportunities
for play,
drama and
dancing
One East Midlands: Health and Social Care Conference – February 2010
To run a
drop-in
centre
with a
play area
To
organise
outings for
children and
their parents
Where can outcomes occur?
Individual
Family
Community
Environment
Organisation
Policy
One East Midlands: Health and Social Care Conference – February 2010
Outcomes in individuals
Circumstance
Reduction in physical health
problems
Reduction in offending behaviour
Reduced consumption of alcohol
Increased motivation to find
housing
Increased self-confidence
Increased knowledge of benefits
Increased job-search skills
Users get qualifications
Relationships
Homeless teenager returns home
Health
Behaviour
Attitude and selfperception
Knowledge and
skills
One East Midlands: Health and Social Care Conference – February 2010
7
The Family Centre’s Outcomes
Specific Aim
To improve the
parenting skills of
the parents using
the centre
Outcomes
To increase
children’s selfesteem
Children more able to make their
own choices
Children more comfortable about
doing things independently
Parents are more knowledgeable
about their children’s health
Parents manage children’s
behaviour better
One East Midlands: Health and Social Care Conference – February 2010
8
A final thought
While the politicians sharpen their knives
for the inevitable radical surgery, those
managing and delivering services must
make the best possible case… the losers
will be those unable to demonstrate clear
value for money. God help any service
without proven outcomes…
David Brindle, The Guardian’s public services editor
One East Midlands: Health and Social Care Conference – February 2010
Resources
• Publications
• Your project and its Outcomes
• Training
• Outcomes training
• Outcomes for funders and commissionaires
• National Outcomes programme
• Support
One East Midlands: Health and Social Care Conference – February 2010
Get in touch
Anastasia Mihailidou
Performance Consultant
National Performance Programme
Charities Evaluation Services
4 Coldbath Square
London
EC1R 5HL
T 020 7078 9380
E [email protected]
One East Midlands: Health and Social Care Conference – February 2010