Easily verify your
customers.
Every day, Australians are asked to prove
who they are to complete online applications
and make purchases. It’s a repetitive, timeconsuming process – prone to customer drop
outs, privacy risks and identity fatigue.
What is Digital iD™?
Research indicates Australian businesses and consumers
Unlike other identity services, Digital iD™ allows the user
are calling out for a simple and secure way to verify their
to verify themselves once, and then use their Digital iD™
identity.
account to prove who they are when they need to again
With Digital iD™, Australia Post is delivering a new
With Australia Post’s Digital iD™, your customers
can quickly and easily share their verified identity
information when they apply for your services or
products.
from their smartphone wherever Digital iD™ is accepted.
identity service that puts each user in control of their
Digital iD™ is designed to suit whatever level of
identity and personal information.
assurance you need to verify your customers, from
opening a savings account with a bank to accessing
government services.
Digital iD™ at a glance
Increase customer conversion rates
Multi-channel support
Remove customer friction
Easy integration/ sign up
Meet your compliance obligations
Why use Digital iD™?
Improve customer experience
Unrivalled Reach
Simple integration
Once customers have a Digital iD™
Australia Post has more than 4,000
Digital iD™ aims to offer a hassle-
account, they can quickly and easily
Post Office locations nationwide,
free integration that makes giving
share their pre-verified identity
including over 740 equipped with
customers the Digital iD™ experience
information with you rather than
the capabilities for live capture of
fast and easy.
going through the full application
photos, signatures and scanning of
process. This can help improve the
customer’s proof of identity (POI)
customer experience and reduce
documents.
drop-out rates.
Our on-boarding & integration model
ensures your technology teams can
slot Digital iD™ into your current flows
& processes easily, smoothly and
Increase conversion rates
Ease your compliance burden
Reduce drop out rates by
Digital iD™ makes it easy to comply
accessing unique Australia Post
with regulatory requirements while
address data sources for AML Safe
minimising customer friction during
Harbour.
application and on-boarding.
By integrating Digital iD™ you
Data is encrypted and sensitive
will be able to access an already
information is not retained once the
verified Digital iD™ customer base.
verification is complete.
gracefully with no onboarding fees.
If for some reason, a customer
can’t complete the verification
process online, or if additional
verification is required, they can
complete the process in person at
a participating location.
Digital iD™ is designed to help your customers verify
themselves online, over the phone or in person.
In addition to Digital iD™, our Anti Money Laundering KYC (AML) offering can provide your business with an integrated
solution that assists you in meeting your compliance obligations. This solution is a low friction choice for your customers
whilst increasing match rates by drawing on Australia Post’s multiple unique address data sources to help increase
online conversion rates at the time of application.
New features coming soon
We are continuing to expand the capabilities of Digital iD™ with the following features available soon:
• Biometrics – facial matching to support higher levels of verification and authentication.
• Video verification – verify identity via video rather than in person with video chat.
Other solutions such as digital licensing, business verification, authentication and delegation are among many other
features our team is building to help make it even easier for your customers to do business with you.
Find out more about Digital iD™
Contact your Australia Post representative to learn more, or visit digitalid.com/business