Evaluation of new models of IP Phones
Paweł Grzywaczewski
IT/CDA
23.06.2016
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Agenda
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Current situation
Why do we want to provide new IP Phones?
Requirements
Pre-selected models
Plan of the deployment
Softphones
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Current situation
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Recommended IP Phone:
Polycom CX600
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Provides standard functionalities
Can be combined with a PC (click to
call)
Microsoft firmware – ensured
support from Lync servers and with
updates on PC
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Why to change?
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We want more buttons!
Transferring the calls requires pressing several
buttons
It’s not possible to customize a phone
Phones supported only with Lync/Skype for
Business server
https://www.flickr.com/photos/chrisdlugosz/3405243385
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Requirements
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Phone supported with Lync/Skype for
Business
Phone supports open SIP protocol
Centralised provisioning
Possibility to customize the phone
More buttons == better user experience
Easy to use interface
https://www.flickr.com/photos/grahamvphoto/14996549412
https://www.flickr.com/photos/fisherphotos/4384759694
https://www.flickr.com/photos/oiltreader/14862656554
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Chosen vendor
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Several vendors considered
Polycom chosen
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Audio quality
Management server
Intuitive user’s interface
Polycom <-> Microsoft partnership
Well established on the market
https://www.flickr.com/photos/njtechteacher/7564365282
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Models
Model
Price
Polycom VVX 201
150 CHF
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Models
Model
Price
Polycom VVX 201
150 CHF
Polycom VVX 311
210 CHF
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Models
Model
Price
Polycom VVX 201
150 CHF
Polycom VVX 311
210 CHF
Polycom VVX 411
314 CHF
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Models
Model
Price
Polycom VVX 201
150 CHF
Polycom VVX 311
210 CHF
Polycom VVX 411
314 CHF
Polycom VVX 511
394 CHF
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Models
Model
Price
Polycom VVX 201
150 CHF
Polycom VVX 311
210 CHF
Polycom VVX 411
314 CHF
Polycom VVX 501
394 CHF
Polycom VVX 601
479 CHF
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Pre-selected models
Model
Price
Polycom VVX 201
150 CHF
Polycom VVX 311
210 CHF
Polycom VVX 411
314 CHF
Polycom VVX 501
394 CHF
Polycom VVX 601
479 CHF
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Polycom VVX 201
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Basic model – 150 CHF
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For standard users, shared rooms, corridors
etc.
Entry level, “affordable” model
Only two buttons to customize
Assigning a number to a button
No transfer button – but possible through menu
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Polycom VVX 411
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Advanced model – 314 CHF
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Secretaries, VIP etc.
Configurable buttons
Assigning a number to a button
Easy transfer
Colour display
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Considerations
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Feedback needed to confirm it fulfils our
needs
Not possible to combine a VVX with a PC
through USB cable
Training needed
https://www.flickr.com/photos/chuckles396/3405108224
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Plan of deployment
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Summary for IP Phones
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New IP phones will replace current phones in CERN Store this year
The current phones are still supported
Chosen model will depend on the feedback
We encourage you to participate in testing:
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Contact: [email protected] or [email protected]
On site – building 28 (check the phones’ features)
On premise – get a phone for 2 weeks in your office
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Softphones
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Phone devices are expensive
Softphone provides enriched functionality
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We recommend to use a softphone whenever it’s possible
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Click to call from a browser (phonebook.cern.ch etc.)
Integration with Outlook, SharePoint
Use CERN fixed phone number from anywhere
Windows and Mac
Use a headset
There are plans to decomission Alcatel phone system
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All analogue/digital phones migrated to VoIP technology
Softphone will be the recommended solution
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Softphones
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Identify cases where a softphone can be already
proposed
Encourage people in your department to use it
Ask them to register to 1 hour presentation in
CERN Training catalogue “Skype for Business – click
to call and collaborate with others”
Send us feedback when softphone can’t be used
Ask people to fill the survey about the phone system
http://cern.ch/tel-survey
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Thank you!
Questions?
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