File Maintenance Clerk
The File Maintenance Clerk is responsible for the following ESSENTIAL FUNCTIONS:
Computer operation with proficiency in program utilization for obtaining
transmissions and reports, making signs, correcting prices and backing up the system.
Perform daily “store walk”, scanning all displays and floor stands along with
verifying all overhead signs using scanner gun and COMTEC printer.
Print TELXON report with associated bookwork and filing (weekly reports
completed on Mondays). Edit transmission and mark the hard copy. Distribute price
changes.
Scan discrepancy forms daily, located in front office and at U-Scan, and resolve
problems.
Obtain hard copy tags from store mail; tear and sort tags.
Put up shelf tags, beginning with “A” tags, closely watching effective dates.
Specifically follow the “Batch Application Procedure” to avoid discrepancies.
Complete price changes by mid-morning Sunday
Put up replacement tags
Put up “Compare and Save” tags and check prices of items
Perform scan audit over a duration of 4+ hours making corrections where needed.
Work Location – File Maintenance Clerks must work throughout the grocery store
facility, including in offices which may be located a floor above the main store area.
They rarely walk outside of the store to perform their job tasks. They must stand and
walk for at least 8 hours at a time. In that time, they may sit during standard beaks
and meal and while using the computer. File Maintenance Clerks frequently will lift,
bend, turn, twist, and reach, using all parts of the body.
Marginal Duties (may become essential functions based on the size of the store,
availability of personnel, time of day, etc.) - Weekly generator check with monthly
battery check, assist department heads in making/placing requested tags, assist
vendors as needed, assist customers on the grocery floor who have questions, obtain
metal signs frames from storage area, and promote a reasonably clean, safe work
environment.
Apply at http://www.jobs.net/jobs/Kroger/en-us/join
PHYSICAL DEMANDS ANALYSIS
1. STANDING AND WALKING
Tasks:
All of the tasks listed previously require continuous standing and walking
1 foot to 1,080 feet (the average length of the product aisle) to the opposite
end of the store.
Surface: Linoleum flooring kept relatively clean and free of debris.
Estimated Total Hours: 6-8 hours per shift 5-6 days per week (depending upon
which union contract that employee was hired under).
2. SITTING
Tasks:
Store locations have seated work-stations in offices for computer use.
These have padded, adjustable swivel office chairs with 31” desk height.
Keyboards are at desk-top height with mid-CRT screen 41” from the floor.
Computer mouse is located on the desk next to the keyboard on a pad.
Break rooms have seated areas with non-padded folding chairs.
Estimated Total Hours: 2 hours or less with maximum continuous time 30-45
minutes (as when making signs).
3. LIFTING / CARRYING
Objects:
Individual grocery products of varied sizes and weights.
Pricing scanner gun with 5.5 cm grip weighing approximately 2-3#
COMTEC grocery tag printer weighing < 1#
Metal or plastic sign frames (<.25#)
Stacks of pricing tags held in one hand (< 5 oz)
WEIGHT
HOURLY
< 10#
X
11-25#
DAILY
WEEKLY
MONTHLY
NEVER
X
26-50#
X
51-75#
X
76-100#
X
> 100#
X
5. CLIMBING
Tasks:
May climb on one-step or two-step tools to remove or replace stock on/off
of grocery product shelves up to 71” high. Stool steps are 10” and 20.5”
with low step stool-type rail on two-step stool. Shelves are located at 6”,
27”, 42”, 57”, and 71” heights where pricing tags are located. (Stock
placement is determined by store management and product vendors)/
Estimated Frequency: 1 time per hour with maximum 7-8 times per 8-hr shift
6. BENDING / SQUATTING / KNEELING
Tasks:
Frequently may bend to reach tags and product items on shelves (heights
described above). Alternately or alternatively, squatting techniques may be
utilized to safely handle or place tags or grocery items on lower shelves.
No objects are required to be lifted from the floor. No kneeling is
required, but the employee may choose to utilize this method when pricing
or handling product at or below knee height.
Estimated Frequency: 10-20 trunk bends and/or squats per hour with maximum
70 - 140 times per shift.
7. REACHING
Tasks:
Reaching for grocery product or placing tags / removing tags requires
Continuous reaching from 6” to 71” on product shelves. Frequent
reaching across the rolling utility cart work station to 34” with drawers
at the side of cart located at 29” and 25” heights and a cart base shelf at 9”.
Estimated Frequency: Reaching while removing and placing price tags can be as
many as 60-80 times per hour. When performing a scan audit, reaching is
required with the price scan gun held in the dominant hand that weighs 23# and a grip circumference of 5.5 cm.
.
Hands Used: Both
DISTANCE
0-20”
20-36”
DIRECTION
FREQUENCY
forward
upward / downward
forward
upward / downward
DURATION
AVG. WEIGHT
60-80 / hr
1-3 sec.
<1-3#
20-30 / hr
1-3 sec.
<1-3#
8. WORK CONDITIONS
EXPOSURE TO
Hot Temperatures
Cold Temperatures
Sudden Temperature Changes
Loud Noise
Fumes
Cramped Spaces
Cold Surfaces / Tools
Hot Surfaces / Tools
Sharp Edges
Vibration
Flourescent Lighting
Computer Monitor Screen Glare
Inside Environment
Outside Environment
YES
NO
X
X (Ice cream freezer, dairy cooler)
X
X
X
X
X
X
X (Scissors)
X
X
X
100%
0%
9. HAND USE
Tasks:
Keystrokes - Computer keyboard keying rate 50-90/minute depending on
proficiency. Price scan gun keying requires 50-70 presses per minute
depending on proficiency, performed with dominant index finger while the
scan gun is held and supported in the non-dominant hand using sustained
grip.
Price Sign Production – Key information into computer program while
seated at desktop computer work station at 40-50 key strokes per minute
and using mouse cursor (speed of computer use depends on employee
proficiency). . Key board and computer mouse are located and used on the
desk at the right of the keyboard at a 31-33” height from floor. Employee
hand-loads printer with small stacks of blank paper signs. Signs print
on a laser printer next to the computer ready for distribution to the grocery
display areas. Sign production may take as long as 30-45 minutes seated at
the office computer workstation.
Fine Coordination – Fingering and fine wrist and hand motions are
required in the above tasks. Also bilateral fingering, handling, and
grasping are frequently to constantly required in moving grocery product,
sorting pricing tags, holding/manipulating rubber banded stacks of pricing
tags, and in removing/placing pricing tags. Writing with pencil, pen or
marker is required to log or record pricing.
Grasp – Simple grasp is required in holding pricing tags and signs. Onehand firm, often sustained, grasp is utilized primarily when handling
products, price scan gun, tags, and signs. Frequent sustained grasps
average 2-5 minutes are performed mainly with the non-dominant hand
when holding the price scan gun. Sustained key-pinch hold is frequently
sustained between the lateral index finger and thumb pad of the dominant
hand with radial deviation of the wrist. Grasp around the plastic tool is
required for use of plastic tool in assisting to remove and then adhere tags
to each shelf. This set of motions are performed a rate of 16-28 per minute
placing or removing an average of 60-75 tags per hour. Tags may be
placed in 4 hour or more time blocks depending on the day or the week and
the need for price changes or tag adjustments (price tag tasks are
documented per day of the week by the Company’s Scan Integrity
Coordinator Daily Criteria, July 1999. Firm grip is required around a
standard pen, pencil or sharpie marker for writing tasks, such as recording
prices or changes or in creating “Save up to….” tags. Tasks are usually
performed at a 33” work-height on the utility cart.
Price Scan Gun Use –Scan gun key-pad is located at approximately
stomach level when held in the non-dominant hand while keys are pressed
by the dominant hand fingers. An employee may perform 50-70
depressions of the scan gun keys per minute depending on the proficiency
of the employee. Light key pressure is needed to depress scan gun keys. A
reach of 1-30”, forward, upward, or downward, may be utilized to perform
a price scan with the gun. An audit or “store walk” may require as many as
80-120 individual price scans with the price scan gun
10. OTHER JOB DEMANDS
DOES JOB REQUIRE?
Crawling
Jumping
Laying On Back
Lying On Stomach
Trunk Twisting
Sweeping/Mopping
Taking Trash To Dumpster
General Cleaning
YES
NO
X
X
X
X
X
X
X
X
11. LIST TOOLS, EQUIPMENT, AND MATERIALS USED
Telephones with hand sets or portable cell phone / store pager, computer monitors/
keyboards/printers, hand-held price scanner gun, COMTEC price tag printer,
pencils/pens/markers, scissors, 4” blue plastic flat-tipped scraper tool, step stools,
chairs as available, and stock / product on grocery shelves or in cases.
SUMMARY
The File Maintenance Clerk must be friendly and courteous and able to interact
effectively with staff and customers through the work shift. They must be able to walk
and stand continuously with standard breaks and meals. They must be able to help
maintain the actual day-to-day activities of auditing prices on product shelves, receiving /
distributing price tags, auditing and adjusting pricing on more than 100,000 items within
a Kroger grocery store facility, and utilizing the computer system proficiently to receive
pricing reports and make price signs. File Maintenance Clerks must be able to accurately
perform computer data entry, manipulate computer programs related to Kroger product
pricing, receive and interpret pricing records with transmissions three times per week
from Corporate pricing. A full-time work shift is defined as an eight-hour workday with
standard breaks and meal. Employees in this position are hourly and usually work fulltime schedules with daytime hours, although this may vary as scheduled by the store
management.