September 2016
S P E C I A L
E D I T I O N
Making energy service
affordable for you
IMPORTANT CHANGES TO THE CUSTOMER ASSISTANCE PROGRAM (CAP)
As a PECO CAP customer, you currently receive a
discounted rate on your monthly PECO bill. Beginning
in October 2016, instead of this discounted rate, you
will receive a credit based on your total household
income and the energy you use. You will begin to see
the credit on your November 2016 bill.
• In late October/early November, you will receive a
letter letting you know what your annual credit will
be for the next 12 months.
• A portion of this annual credit will be applied to
your bill each month.
• You will receive a greater portion of the credit in
months when your usage is usually higher and a
smaller portion of credits in months when your
usage is usually lower.
An example of a heating customer who
was enrolled in CAP in the month of
December and whose annual credit was
calculated to be $1,200.
Month
January
February
March
April
May
June
July
August
September
October
November
December
Total
Credit
$100
$100
$100
$100
$100
$100
$100
$100
$100
$100
$100
$100
$1,200
Adjusted for
Seasonality
$200
$200
$125
$100
$75
$25
$25
$25
$25
$75
$125
$200
$1,200
This chart is used to show an example of a customer’s
annual and monthly credit. Each individual
customer’s credit will vary based on their household
income and energy usage.
How we determine a customer’s credit
A customer’s annual CAP credit will be calculated
using the following customer information:
1. Monthly Household Income (Federal Poverty Level);
See the FPL chart on the next page
2. Annual energy usage (The amount of energy used
at the property over the past 12 months)
3. Energy Burden – The percentage of household
income that should go towards energy bills
This annual credit will be divided across 12 months
and applied to a CAP customer’s bill each month.
The amount of the CAP credit also may change each
quarter to make sure the credit reflects the customer’s
energy usage habits.
QUESTIONS?
We can help. Visit peco.com/help
or call us at 1-800-774-7040.
CAP eligibility
• Have PECO listed as your energy supplier
• Your total gross household income must
be at or below 150 percent of the Federal
Poverty Level (FPL)
2016 Federal Poverty Level (FPL) Guidelines
(monthly gross household income)
# in Family
150% FPL
2
2,002.50
1
1,485.00
2,520.00
3
3,037.50
4
3,555.00
5
4,072.50
6
4,591.25
7
5,111.25
8
Each add’l person
520.00
To maintain your status as a CAP customer, you must:
• Pay your PECO bill in full and on time each month
once enrolled in CAP
• Verify total gross household income every two years,
or when requested
• Apply for the Low-Income Home Energy Assistance
Program (LIHEAP) each year
• Participate in the Low-Income Usage Reduction
Program (LIURP) if your household is identified as
a high energy use
• Report any change in your household income to
PECO right away
We have programs for every customer, in addition to CAP
• Low-income Home Energy Assistance Program
(LIHEAP): A Federal grant program to help lowincome customers manage their energy costs and
ensure service during the home heating season.
• Low-income Usage Reduction Program (LIURP):
A program that provides year round conservation
and weatherization assistance for qualified
households.
• The Matching Energy Assistance Fund (MEAF):
A hardship program funded by voluntary
contributions of PECO customers and citizens and
matched dollar for dollar by PECO for up to $500
per commodity in total assistance for those who
qualify.
• Customer Assistance and Referral Evaluation
Services (CARES): A referral and information service
designed to assist customers who have temporary,
personal or financial hardships that prevent the
payment of their utility bill. CARES helps about
5,000 customers every year.
Learn more about how we can help at peco.com/help or call 1-800-774-7040.
Questions? Comments? Concerns?
Write us at Energy@Home, Marketing Dept., 11th Floor, 2301 Market Street, Philadelphia, PA 19103, or e-mail us at [email protected].
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PECO employees, and those of our parent company Exelon,
believe in giving back to the communities we serve. Last
year, our employees pledged $1.3 million to over 1,000
nonprofit organizations in the region.
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