IN PARTNERSHIP WITH
Embedding best practice use of outcome and
feedback measures
Programme
09:30
Introduction
This session will introduce the day and review learning objectives.
09:45
What is an outcome/ feedback measure & why use them?
Overview of types of measures available
Rationale for using outcome and feedback measures
Current experience in the room
10:45
Implementation Theory
What helps when implementing change?
What does CORC experience show?
11:15
Refreshment break
11:30
CORC Best Practice Framework
Overview of best practice in the use of Outcome and Feedback Measures including
consideration of:
- Leadership and management
- Staff development
- Infrastructure and information management
- Service user experience
Practice examples
12:30
Lunch
13:30
Identifying current strengths & areas for development
An exercise involving a brief self-assessment of participant’s current organisational practice in
relation to Outcome and Feedback Measurement, using the CORC Framework
14:15
Tackling common barriers to implementation
Shared learning about what’s working elsewhere.
Case examples and discussion to explore interventions which can help address common
barriers to working with outcome and feedback measures.
14:45
Action Planning to improve implementation
What constitutes a good action plan?
Ways to prioritise and evaluate interventions that improve outcome and feedback
measurement
Individual and small group work to devise priority areas for action
15:00
Refreshment break
15.15
Practical – Developing your Action Plan
CORC support to develop individualised short, medium and long-term goals for
implementation
16:00
Next steps
16:15
Final reflections
to end at 17:00