PRODUCTION MANAGER
POSITION DESCRIPTION
Reports to:
Level:
Supports:
POSITION
General
Manager DESCRIPTION
8 HWNS Competency Framework,
All Laundry employees
STRATEGIC OUTCOMES AND ACCOUNTABILITIES:
The Production Manager will guide, support and develop the business to achieve HWNS
strategic goals and financial and non financial targets. This is achieved by:
 Achieving and improving budget targets as established with the GM
 Identifying areas for growth that will support increased employment opportunities for
people with disabilities and revenue for the businesses
 Lead, coach and mentor staff to streamline practices, identify efficiencies and achieve
performance expectations consistent with the HWNS vision, mission and values
 Work towards continuous improvement in all areas including Sorting, Wash, Ironers,
Towelling, Pack & Dispatch. This will require managing staff performance, product quality
and workplace safety
 Constantly monitoring station output, performance against KPIs and improving efficiency
where possible
 Actively contributing and supporting the General Manager and the overall Laundry
production team.
OPERATIONAL OUTCOMES AND ACCOUNTABILITIES:
 Monitor and manage operational flow of the laundry and
key station performance, to achieve production targets
 Set and manage Production rosters that optimise efficiency
and safety
 Ensuring that equipment is maintained to achieve
performance specifications, and scheduling to minimise
impact to production
 Train and develop staff to ensure performance expectations
are met to a high standard
 Promote team cohesion and a positive work environment
 Ensuring the operation is meeting legislative and industry
standard requirements.
This position description is to be read in conjunction with HWNS
Business Competency Framework and the employee’s
employment contract. KPI’s will be developed annually.
KEY COMMUNICATIONS:
Internal: Employees from frontline staff to Executive General Manager businesses,
Employee Services Coordinator, Shared Services (including HR, IT and Education and
Training, Quality Risk and Safety Teams), Volunteers, Staff and Mangers from other
Business Enterprises.
External: Customers, Suppliers, Auditors, Industry Networks, Contractors, Council.
TO BE SUCCESSFUL YOU WILL NEED:
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Relevant qualifications in Laundry or similarly production focussed business, with
demonstrated experience
Demonstrated ability to apply experience and knowledge across each Laundry
production element
A proactive, supportive and inclusive management style
Genuine commitment to working with people with disabilities and those who support
them
Demonstrated leadership and training qualities with respect to all staff
Demonstrated knowledge and understanding of relevant Workplace Health and Safety
legislation, quality assurance systems and industry benchmarking
Ability to prioritise work tasks and manage fast paced and high pressure production
Ability to drive and manage staff through change management processes
Knowledge of working in an Australian Disability Enterprise and requirements
associated with staff under the supported employment system (or commitment to
quickly acquire)
Effective communication skills and competency in Microsoft Office applications
Current Drivers Licence.
Employee Signature: ____________________________________________
Employee Name:
____________________________________________
Date:
_______________________________
Inclusive communities which respect, value and empower all people with a disability
To create opportunities for people to make the most of their abilities
CAPABILITIES & COMPETENCIES EXPECTED OF THIS ROLE
Vision, Mission,
Values, Strategy
Quality Work
Environment
Stewardship/
Teamwork
Communication
A comprehensive understanding of the Mission and values of HWNS; Organisation, policies and procedures of
HWNS and the services provided: HWNS Business Enterprises infrastructure and services. Broad knowledge of
community service sector. Working knowledge of the strategic direction under which HWNS operates.
In-depth understanding of requirements for safe and healthy working, adheres to them and makes a positive
contribution to HWNS work environment. Monitors own work/life balance. Sound understanding of the intent and
framework, and a detailed procedural knowledge, of the relevant Disabilities legislation and standards and other
compliance/governance/policies/procedures and standards relevant to the role, and where to find out necessary
information outside the team work area. Understands the duty of care to others and need to appropriately use
resources.
For multiple, complex operations/retail outlets/services or a large complex operation/retail outlet/service, provides
formal management of up to 3 Level 6 supervisors (supervising Level 4 and Level 5 as well as a number of lower
level staff). Schedules own work, and contribute to work planning Effective team participant. Provides guidance to
less experienced staff within area. Evaluates the work of others. Working knowledge of HWNS functions and of
external relationships. Maintains defined relationships under guidance and ensures they work efficiently.
Understands service delivery requirements sufficiently to carry out defined tasks.
Has developed communication techniques that engender positive engaging relationships. Has listening skills and
seeks/provides/shares information appropriately and respectfully. Uses influencing skills to build a network of
contacts to resolve task issues. Has negotiation techniques in respect to internal and external people to ensure
processes and protocols are followed and work is appropriately handled. Has sound writing skills.
Stakeholder
Relationship
Management
Assists in maintaining HWNS‘s image and reputation. Can lead the education of supporters. Understands relevant
stakeholder relationships and the importance of these to HWNS. Contributes to the building and maintaining of
positive relationships with clients, the local community, government departments, commercial entities and other
community service organisations. Able to draw on a network of people as required. Negotiates on routine HWNS’s
matters Participates in, and present at, community information sessions in relation to HWNS's activities. Explores
alternatives and positions to reach outcomes that gain all parties support and acceptance.
Continuous
Improvement
Takes responsibility for continuous improvement in own area of work. Supports innovation and change at the
individual and wider organisation level. Understands HWNS risk escalation procedures, quality principles, and
applies organisational improvement methods. Identifies risks and resolves standard problems in designated area,
exercising initiative and judgement, under guidance, as to techniques and methods. Communicates answers
appropriately. Refers unusual problems. Methodical approach to problem solving.
Attributes/Qualities
Supported
Employees
Planning/
Organising/
Controlling
(Including
Budgets)
Has a relevant tertiary qualification and/or equivalent professional experience plus sufficient practical
experience to carry out most tasks in the discipline. Undertakes regular professional development to build
skills to next level.
In-depth understanding of the range of individual Supported Employee needs. Responsible for ensuring that
all supported employees have in place an appropriate individual plan which is implemented and evaluated
effectively. Provides day to day technical support. Provides advice and support to peers and other staff as
required. Evaluates specified business operation outcomes and makes recommendations regarding
improvements. Consults with staff and external bodies on issues associated with the success of operations.
Sets priorities up to a month in advance. Organises resources consistent with priorities. Considerable
interaction with management. Provides budget estimates for annual budgets. Monitors budgets and takes
corrective action. Provides regular management reports. Undertakes purchases according to delegated
authority.
Risk Management/
Compliance/
Reporting/
Audits
Determines the risk management assessment process within guidelines. Developing risk management skills
as applied to Business Enterprises. Undertakes risk profiling using standard tools and designs targeted
standard protocols. Comprehends the impact of what is about to be done/is being done. Comprehends the
risks of both taking/not taking action. Determines the investigation process within guidelines and, under
guidance, liaises with and coordinates external auditors. Developing investigation skills within Business
Enterprises. Undertakes risk profiling using standard tools and designs targeted standard audit programs.
Contributes to the development of policies and procedures and initiatives to support continuous improvement,
work practices and workplace safety.
Business
Development/
Negotiations
Identifies new opportunities and estimates their value to HWNS. Evaluates opportunities in terms of
applicability to the prospect and ROI/margins/surplus to HWNS. Sells HWNS services in accordance with
agreed business development sales plans. Identifies opportunities for cross selling value adding services to
maximise surplus. Conducts negotiations on routine Business Service matters. Explores alternatives and
positions to reach outcomes that gain all parties support and acceptance. Effective negotiator in meeting both
the customer's and HWNS’s business objectives
Administration/
Management
Reporting
Ensures administrative matters are efficiently handled. Checks the data processes to identify any gaps/errors
in the data. Carries out all stages of the standard reporting process. Identifies and reports variances from
expected practices. Prepares non-standard reports with minimal assistance. Prepares complex statements
involving knowledge of operations and the key factors involved.
Professional
Practice/
Standards
(99 Microbiologists,
Chemists)
In depth knowledge of a number of related practice areas. Has an explicit knowledge of a number of relevant
professional methodologies and processes and service delivery areas. Draws on a number of methodologies
and techniques. Deals with enquiries from, and follows up, complex professional issues. Participates in and
leads professional meetings as necessary. Eligible for membership of relevant professional body.