QCF-GEN-02 Quality-Contract Clauses issue 5

QCF-GEN/02 Issue 5
QUALITY / CONTRACT CLAUSES
The following Quality / Contract Clauses will be identified on GKN Aerospace-Cowes
Purchase Orders or Purchase Schedules as applicable.
QA-A
Release goods in accordance with the ‘Quality Requirements for Suppliers to GKN
Aerospace Services Cowes’ document Reference No. SQA01. The latest version is
obtainable from the GKN open access Data Store website www.gkncowes.co.uk
The Supplier’s acknowledgement of the Purchase Order / Vendor Schedule or on
commencement of work under such Purchase Order shall be deemed by both
parties to be the Supplier’s full acceptance of the requirements of the current issue of
SQA01.
QA-AIR: Airbus
This P.O. is in furtherance of an Airbus contract.
List of applicable programmes:
 A330
 A340
 A380
 A400M (TED & SPAR’s)
The requirements of the ADL and specifications within Docmaster are to be
considered mandatory – accessed via the Airbus Portal.
Suppliers and sub-tier Suppliers of manufactured parts or special processing
facilities for use on Airbus UK contracts shall be from Airbus UK approved sources
as identified on the Airbus Portal under the Airbus Approval and Qualified Sources
section.
All fasteners and proprietary parts purchased for use on Airbus UK contracts must
be supplied through an Airbus UK approved source and manufactured by qualified
sources as listed on the supply Portal.
These requirements supersede the Company requirements to use Company
approved sources and facilities.
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All sub-tier Purchase Orders for parts or services for use on Airbus UK contracts
shall state they are in furtherance of an Airbus UK order, and the Supplier’s
certification for the parts or services shall quote their Airbus UK approval reference.
All FAIRs are to be submitted to the Company for review.
All Tooling shall be drawn, manufactured and certified under Airbus approval.
On existing contracts up to and including June 2014 the first ten components and
every tenth thereafter shall be weighed; results shall be recorded on Weight report
INSP 424 (for assemblies) or INSP 425 (for details) in accordance with ASI6-09. A
copy of reports shall be supplied to GKN’s Weights Department via the Procurement
Office.
Any product subject to an approved concession which has been designated with a
suffix will require adding to the part marking of said product. Method of marking
would be as per the products part mark requirements.
Please quote your Airbus UK Approval number on your release certificate.
QA-ADS: AIRBUS DEFENCE & SPACE
This P.O. is in furtherance of an ADS Military contract.
List of applicable programmes:
 A400M (Inlet)
GRESS (General Requirements for Equipment and Systems Suppliers) is applicable
to this contract and fulfilment shall be achieved by demonstrating compliance to
SQA01 and AS9100 / ISO9001:2008 requirements. Subject to suitable notification a
right of access shall be granted to GKN, AD&S and Regulatory Authority
Representatives.
QA-ALE: ALENIA
This P.O. is in furtherance of an Alenia Aermacchi contract.
List of applicable programmes:
 C-27J
There are no contract specific quality requirements for Alenia Aermacchi therefore
the requirements of SQA01 apply
QA-APB: Aviation Partners Boeing (APB)
This P.O. is in furtherance of an Aviation Partners Boeing contract.
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List of applicable programmes;
 767 Winglet
The Supplier is to maintain compliance with D1-4426 Boeing Approved Process
Sources.
D1-4426 defines the approved sources for special processing, composite raw
materials, composite products, aircraft bearings, designated fasteners, and metallic
raw materials.
D1-4426 shall be reviewed regularly for changes in the approval status of process
sources. If a processing source, used in support of this contract, loses its Boeing D14426 approval, then the Company must be informed immediately.
QA-AW: Agusta Westland
This P.O. is in furtherance of an Agusta Westland contract.
List of applicable programmes:
 EH101
 Intergroup
There are no contract specific quality requirements for Agusta Westland therefore
the requirements of SQA01 apply
QA-B
To be consigned with a certificate of conformity signed by a responsible person of
your company stating that the items supplied conform in all aspects with Purchase
Order requirements.
QA-BAE: British Aerospace
This P.O. is in furtherance of a BAES contract.
Please quote your BAe Approval number on your release certificate
List of applicable programmes:
 F-35
BAES Systems BAE/ASG/QC/SC1& BAES-JSF-QMS-141 Quality System
Requirements for Suppliers latest issue is applicable to this contract. The purchasing
of raw materials shall comply with the requirements of LM Aero Engineering
Materials & Approved Products (EMAP) document LMA-D0006
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QA-BEL: Bell Helicopter
This P.O. is in furtherance of a Bell Helicopter Textron contract.
List of applicable programmes:
 V-22
Any product subject to an approved concession application shall be marked with the
concession number located adjacent to the part mark. If this method or location is
impractical, then request advice via the Company’s Procurement department.
There are no contract specific quality requirements for Bell Helicopter Textron
therefore the requirements of SQA01 apply
QA-BOE: BOEING
This P.O. is in furtherance of a Boeing contract.
List of applicable programmes:
 CH-47 (Chinook)
 737 Max Winglet
Control of Digital Data:
Boeing document D6-51991 “Quality Assurance Standard for Digital Product
Definition at Boeing Suppliers” is applicable as defined below:
Digital Product Definition (DPD), Model Based Definition (MBD)
If the Supplier receives, downloads and or uses Boeing DPD / MBD geometry in any
format then Supplier shall conform to Boeing document D6-51991 and obtain
Company approval as DPD / MBD Capable.
If the Supplier provides Boeing DPD/MBD geometry to sub-tiers, the Supplier shall
impose Boeing document D6-51991 as a requirement and is responsible for the subtier’s conformance.
ITAR/ EAR Controls:
Specific ITAR or EAR restrictions and controls are flowed down via Manufacturing
License Agreements (or similar) or notices attached to the applicable Data Transfers
Records (DTR).
Materials & Processes:
Supplier shall comply with D1-4426 “Approved Process Sources”. D1-4426, subject
to amendment from time to time, defines the approved sources for special
processing, composite raw materials, composite products, aircraft bearings,
designated fasteners, and metallic raw materials. The Supplier purchasing
information shall conform to the purchasing data requirements of D1-4426 Appendix
D.
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D1-4426 shall be reviewed regularly for changes in the approval status of process
sources. If a processing source, used in support of this contract, loses its Boeing D14426 approval, then the Company must be informed immediately.
The Suppliers Certificate of Conformity shall include Process specification number
with revision status, processing date(s) and name and address of processor(s)
performing each of the D1-4426 process(es).
Clad Aluminium:
Effective from 1st January 2017; Suppliers providing clad aluminium exterior surfaces
to D6-9002 “Clad aluminium Exterior Aircraft Skins” shall inspect the skin per D685354 “Skin Quality Inspection of clad Aluminium Exterior Skins”
Tooling:
Applicable to 737MAX Winglet contracts only; any Boeing or Government owned
accountable tooling is to be controlled per Boeing Specification D33200-1 Boeing
Suppliers Tooling. Any issues relating to the accountable tooling and or the
requirements of D33200-1 are to be directed to GKN-Cowes Tooling Manager.
Applicable to CH-47 contracts only; the Boeing document D950-11059-1 applies to
all Government and Boeing owned special tooling used by the Supplier in
furtherance of contracts for Boeing Integrated Defence Systems. Any issues relating
to the special tooling and or the requirements of D950-11059-1 are to be directed to
GKN-Cowes Tooling Manager.
Inspection:
Sampling plans based on statistical analysis if used in lieu of 100% inspection for onreceipt, in-process or final inspections shall conform to the requirements of Boeing
Document D1-8007.
Sampling plans for engineering defined Safety or Critical characteristics are not
permitted unless prior written acceptance of the plan is obtained (via the Company)
from the Boeing design authority, that is unless the design documentation
specifically defines a method of acceptance.
Validation of Raw Material Test Reports
Test reports shall be checked 100% per requirements of SQA01.
Applicable to CH-47 contracts only; Supplier shall periodically validate test reports
for raw material accepted on the basis of the test reports. That validation shall be
accomplished by supplier or other independent party through periodic, scheduled
tests of raw material samples. Schedule of tests will be established on historical
performance. Validation test reports shall be retained as part of Supplier’s quality
records. Buyer of customer furnished material is not subject to this validation test
requirement.
Concessions Applications (Applicable to 737MAX Winglet contracts only)
Concession applications to be submitted using BS.08.02.01 form (available via the
GKN Cowes Data Store) as per SQA01.
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Do not include the concession number as part of the product’s part marking, unless
specifically noted to do so by the Engineering disposition.
Do not deliver the affected product until any required further work identified by the
Engineering disposition has been complete, and or you are in receipt of a completed
concession, or have otherwise been authorised by the Company Permission to Ship
(PTS) process to deliver the product with an open concession application.
When delivering a product that is subject to a concession or an assembly that
contains a concessed part, it shall be delivered under cover of a separate Certificate
of Conformity (i.e. not included on the same C of C as other conforming products
being delivered at the same time). The Company or Boeing concession number must
be referenced on the Supplier’s Certificate of Conformity.
A red warning label must be attached to the deliverable product; this warning label
must reference the concessed product part number and the applicable Company or
Boeing concession number, and shall have a statement saying that the label is not to
be removed until the product is assembled by GKN on the Winglet.
Notice of Escape:
The Supplier shall notify the Company in writing when a non-conformity or potential
non-conformity is discovered for product that has already been delivered to the
Company per SQA01; this notification must be within 3 days of the Supplier
becoming aware of the escape. If there is the potential for the escape to affect flight
safety, then the Company must be notified immediately.
Delegation of Product Verification:
If the Supplier delegates product verification to a sub-tier, then Supplier shall
conform to the requirements of AS9117 “Delegated Product Release Verification”.
The Company (and Boeing) reserves the right to conduct surveillance at Supplier’s
facility to determine conformance to the requirements of AS9117. The delegation of
product verification does not relieve the supplier of its obligation under this contract.
US Federal Clean Air Act (Applicable to 737MAX Winglet contracts Only)
Definition. "Ozone-depleting substance," as used in this clause, means any
substance the US Environmental Protection Agency designates in 40 CFR Part 82
as-(1) Class I, including, but not limited to, chlorofluorocarbons, halons, carbon
tetrachloride, and methyl chloroform; or
(2) Class II , including, but not limited to hydrochlorofluorocarbons.
Supplier shall label products which contain or are manufactured with ozone-depleting
substances in the manner and to the extent required by 42 U.S.C. 7671j (b), (c), and
(d) and 40 CFR Part 82, Subpart E, as applicable:
Warning
Contains *_______, a substance(s) which harm(s) public health and
environment by destroying ozone in the upper atmosphere.
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Warning
Manufactured with *_______, a substance(s) which harm(s) public health and
environment by destroying ozone in the upper atmosphere.
* Supplier shall insert the name of the substance(s).
Records:
Manufacturing quality records to be maintained per SQA01.
FAI records are to be retained for a minimum of 10 years after date of last shipment.
No quality records are to be disposed of unless authorised by the Company per
SQA01.
Change in Manufacturing Facility Location/ Work Transfer:
Work planned to be transferred (per AS9100C 7.1.4 ….. from one organisation
facility to another, from the organisation to a supplier, from one supplier to another)
and or any change to the manufacturing facility location of contracted part or
assembly requires to be notified to the Company
The Supplier shall notify the Company within 5 days of knowing:
 Details of work being transferred
 ‘To-be’ supplier’s name & address
 ‘To-be’ supplier’s Quality contact details
 First production target date
The Company may require Supplier to complete Boeing Form X36219 “Supplier
Initiated Work Transfer Questionnaire” to support the Company’s application to
Boeing (the Company would supply a copy of the questionnaire if required)
Applicable to 737MAX Winglet contracts only; written approval from the
Company/Boeing is required prior to the commencement of manufacture by the ‘Tobe’ supplier.
Excess Inventory
The Supplier shall control all inventory of Company or Boeing proprietary product
that is in excess of contract quantity in order to prevent product being sold or
provided to any third party without prior written authorisation from the Company.
Certification Statement (Applicable to 737Max Winglet contracts only)
The supplier’s statement of conformity shall include the following statement:
“Seller [it is acceptable to replace “Seller” with the Company name or “We”] hereby
acknowledges that the parts and/or materials being shipped under this order are
intended for use under Boeing's Federal Aviation Administration (FAA) issued
Production Certificate 700 and no articles (or constituent parts thereof) or the
accompanying paperwork (e.g., packages, shippers, etc.) contain any Federal
Aviation Administration- Parts Manufacturer Approval (FAA-PMA) markings”
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The statement may be printed, stamped or attached as a label or sticker
Regulatory Approval (Applicable to 737Max Winglet contracts only).
For aircraft regulated by the Civil Aircraft Authorities, regulatory approval may be
required for Seller to make direct sales of modification or replacement parts to
owners/operators. Seller agrees not to engage in such direct sales of products or
services without prior GKN, Boeing or regulatory approval.
Unless explicit contract direction is given to the contrary, no articles (or constitute
parts thereof) ordered by Boeing Commercial Aircraft (via GKN) shall contain any
Federal Aviation Administration- Parts Manufacturer Approval (FAA-PMA) markings
and the accompanying paperwork (eg shippers etc) shall not contain any FAA-PMA
markings.
First Article Inspection
Boeing reverse the right to conduct surveillance of the Seller’s FAI, referred to as
Boeing FAI (BFAI). BFAI may include in-process inspections. Suppliers will be
notified via GKN, and Supply will coordinate with GKN the schedule for such BFAI
activity. Suppler shall make available for review all related FAI supportive
information.
All FAI reports, completed per AS9102, shall be uploaded into Net-Inspect
FOD Prevention Programme
Effective from 1st January 2016 Suppliers shall establish and maintain a Foreign
Object Debris/ Damage (FOD) prevention programme in accordance with Boeing
document D6-852622 “Foreign Object Debris / Foreign Object Damage (FOD)
Prevention Requirements for Boeing Suppliers”.
Operator Self Verification Programme (Applicable to 737Max Winglet contracts only)
Effective from 1st April 2016 if Supplier uses an Operator Self-Verification (OSV)
programme, Supplier shall comply with the requirements of Boeing document D685748 “Aerospace Operator Self-Verification Programs”. Note upon release of the
SAE industry standard AS9162 “Aerospace Operator Self-Verification Programs”, the
Boeing document D6-85748 is to be cancelled and Suppliers shall comply with the
requirements of AS9162.
Flow-down of Requirements
All provisions of the requirements set forth in the Contract, Purchase Order and
related Clauses are to be flowed down to the Supplier’s sub-tier supply chain.
QA-BOM: Bombardier
This P.O. is in furtherance of a Bombardier contract.
List of applicable contracts:
 Dash 8-300
 Dash 8-400
 Dash 8-Waterbomber
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

C Series Winglet
C Series Aileron



Global 7000/8000 Winglet
Global 7000/8000 Rudder & Elevator
CRJ 700/900 Tailcone
The purchasing of raw materials shall comply with the requirements of Bombardier
document EMCM-001. All special processes shall be carried out by Bombardier
approved sources only.
Suppliers of products for Bombardier aircraft should be aware of Bombardier’s
QD.4.6.40 Requirements for Suppliers. In particular acceptable sources of
manufacture and supply as listed below:
Controlled specifications:
Controlled Bombardier specifications services shall be purchased only from suppliers
listed in the Bombardier Approved Supplier Listing on the Bombardier website and
approved for the required Bombardier specification.
Hardware and catalogue items:
Hardware and catalogue items shall be purchased only from manufacturers listed in
the Bombardier Approved Supplier Listing on the Bombardier website.
Distributors, if any, shall be approved by the Company; i.e. they do not require
Bombardier approval providing they purchased from a Bombardier approved
manufacturer.
When QPL qualification is required, hardware and catalogue items shall only be
purchased from a QPL manufacturer.
When specified by the QPL, an authorized distributor shall be used.
Raw material:
Raw materials shall be purchased only from manufacturers listed in the EMCM-001,
various LES or an equivalent Bombardier document as applicable and listed in the
Bombardier Approved Supplier Listing on the Bombardier website
When QPL qualification is required, raw materials shall only be purchased from a
QPL manufacturer.
Distributors, if any, shall be approved by the Company; i.e. they do not require
Bombardier approval providing they purchased from a Bombardier approved
manufacturer.
Any product subject to an approved concession application considered a category ‘a’
or ‘major’ designation shall be marked with the Bombardier’s VRNC number. The
method of marking will be as per the product’s part mark requirements and shall be
located adjacent to the part mark. If this method or location is impractical, then
request advice via the Company’s Procurement department.
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QA-C
Authorised release certificate (EASA Form 1) required. Goods to be released in
accordance with your National Airworthiness Approval.
QA-CES:
This P.O. is in furtherance of a Cessna contract.
List of applicable programmes:
 Citation Longitude
There are no contract specific quality requirements for Cessna therefore the
requirements of SQA01 apply
QA-COB: Airbus Cobham
This P.O. is in furtherance of a Cobham contract.
 A400M (Cobham Pylon)
There are no contract specific quality requirements for Cobham therefore the
requirements of SQA01 apply
QA-D
When supplying sub-contracted manufactured metallic parts, a copy of the original
Mill Certificate of Analysis and Test for each raw material batch used, shall be
supplied by the Supplier with every delivery or held at the Supplier’s Site when
formally agreed by GKN.
QA-E
Hardness and Conductivity test results shall be provided by the Supplier for each
delivered batch, using GKN Form No. QCF/GEN/1 or held at the Supplier’s Site when
formally agreed by GKN (The latest version is obtainable from the GKN open access
Data Store website www.gkncowes.co.uk
QA–F
Each delivered batch shall be measured by the Supplier to assure conformance to
drawing requirements. Key measurements when specified by GKN on the SubContract Routing shall be recorded on the forms provided and submitted to GKN
upon delivery of the items or held at the Supplier’s Site when formally agreed by
GKN.
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QA-FAI
First Article Inspection is required and must be completed by the Supplier in
accordance with the requirements of the current issue of SQA01. The latest version
is obtainable from the GKN open access Data Store website www.gkncowes.co.uk.
FAIRs are to be submitted via Net Inspect To get access to the tool and get training,
contact Net-Inspect at: http://www.net-inspect.com.
The Supplier shall retain the Master Copy of the report unless otherwise specified.
QA-GEN
Subject to examination on receipt for damage and compliance with GKN’s Purchase
Order Requirements.
QA-HON: Honeywell
This P.O. is in furtherance of a Honeywell contract.
List of applicable programmes:
 G150
 CL300/350
 G280
 Legacy 450/500
The following Honeywell Supplemental Purchase Order Conditions are applicable as
noted below:
SPOC 100 – Notification, Containment and Corrective Action of Non-conformances
(para 100.4, 100.5, and 100.6 apply).
SPOC 106 – Eye Examinations (yearly requirement).
SPOC 124 – First Article Inspection. Suppliers shall maintain FAIRs in accordance
with SPOC 124, Event Tables 1 & 2 and follow On-line First Article tracking per
SPOC 124.2.
The Supplier shall input and maintain FAIR status in the On-line First Article Tracking
system. Periodic FAIRs will not be required after 15/10/10 with the following
exception,
Expiration dates on Full or Partial FAIRs with conditional approvals still apply.
Note: Honeywell reserves the right to exercise the requirement of additional and/or
periodic/repeat FAI requirement on a part number to assure continued product
compliance.
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SPOC 128 – Characteristic Accountability (para 128.2 Detail Inspection Plans apply
unless otherwise agreed with Honeywell via the Company).
SPOC 140 – Certificate of Conformity (para 140.4 note 3, Hardness Values
verification not required on delivery documentation to the Company, but the
Supplier’s records are to document second independent verification has been
performed on materials).
SPOC 418 – Foreign Object Damage Control.
The SPOC manual is accessed via the Honeywell supplier portal. To obtain access
to this portal email the following information to [email protected] and
copy [email protected]:






Company name;
Complete address;
DUNS #;
First and last name of their designated administrator;
Email address for their designated administrator; and
Note that they are a supplier to GKN Aerospace Services Limited at
Cowes.
The individual that requests access will be designated as the Company’s
administrator responsible for new user ID creation for other employees unless
otherwise noted in their email.
For Cat A (Major) concessions only, the product shall be idented with the GKN and
Honeywell concession numbers next to the part mark.
QA-LMA: LOCKHEED
This P.O. is in furtherance of a Lockheed Martin Aeronautics contract.
List of applicable programmes:

C-130J
The following mandatory Lockheed quality requirements apply to all build to print
suppliers (and sub-tier suppliers) manufacturing parts for the C130 contract or
stockists providing raw material or standard / proprietary parts. These requirements
override any conflicting requirements stated within SQA01
Supplier Quality Requirements



Appendix QX – Seller Quality Requirements
TMS-MC-015 – Supplier Tooling Manual
Clause Q4R – FOD Control
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

Clause Q2A – FAI
Appendix QJ - QCS-001 Processing Sources
These documents can be directly accessed at the following web address:
http://www.lockheedmartin.com/us/aeronautics/materialmanagement/scmquality.html
Procurement
Raw Material
o All raw materials must be manufactured by an approved source as defined
in the LM Aero Engineering Materials & Approved Products (EMAP)
document LMA-D0006. It is the suppliers’ responsibility to verify that all
raw materials have been manufactured by a source approved for the
actual material specification being used. If any doubt exists regarding the
validity of material sources please e-mail your query to
[email protected].
Standard Parts
o All standard / proprietary parts must be procured in accordance with the
LM Aero Preferred Parts Handbook (PPH) SSE1500 which specifies the
approved sources. Access to this document is via the GKN supplier portal
data store, if you do not have access to this document please contact your
GKN Buyer as named on the purchase order. It is the suppliers’
responsibility to verify that all standard parts have been manufactured by a
source defined in the PPH for the actual part number being used. If any
doubt exists regarding the validity of standard part sources please e-mail
your query to [email protected].
Special Processes
o All processing shall only be carried out by Lockheed QCS-001 approved
suppliers. It is the suppliers’ responsibility to ensure that all sources used
for performing special processes are approved by Lockheed to the
relevant specification.
o If any doubt exists regarding the approval status of processing sources
please e-mail your query to [email protected].
o All suppliers that utilise Lockheed QCS-001 sources must adhere to the
requirements defined in Lockheed quality document Appendix QJ

Supplier shall maintain special processing activity data on each
process performed and compile a quarterly Usage Report of this
activity data and submit it to Lockheed at
http://elli.lmtas.lmco.com/qads/QCS001Menu.asp.
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


Include in this Usage Report all special processing activity
accomplished which has been subcontracted by suppliers’ sub-tier
manufacturing sources (i.e. 2nd & 3rd tier sources).
Supplier shall submit the quarterly Usage Report within fifteen (15)
calendar days after the end of each calendar quarter, even if no
QCS-001 sources were utilized during a calendar quarter.
Supplier’s Usage Report shall contain the following data elements
and information:




QCS-001 source name,
Suppliers assigned QCS-001 Source number,
Process specification used by specification number
Quarterly frequency of use, e.g., “lots, batches”
Interchangeable & Replaceable Parts (I&R)

The drawing will define if a part is designated as Interchangeable or Replaceable.

I&R parts shall be subject to a physical interchange of at least 2 parts on every
37th ship set or yearly, whichever is the sooner.

Suppliers are responsible for performing and maintaining the I & R demo checks
for the parts they supply, the results of the checks shall be recorded and retained
for future review and may be subject to audit activity by GKN and/or Lockheed.
Any product subject to an approved concession application shall be marked with the
concession number located adjacent to the part mark. If this method or location is
impractical, then request advice via the Company’s Procurement department.
QA-RR: Rolls Royce
This P.O. is in furtherance of a Rolls Royce contract.
List of applicable programmes:

Trent FCD
Any product subject to approved concession application shall be marked as
indicated on the deviation permit / concession including (but not limited to) the
relevant concession category and concession number allocated by Rolls-Royce in
accordance with the applicable identification marking method (and location) for GKN
Cat A concessions (Rolls Royce Cat X, 1 and 2).
There are no contract specific quality requirements for Rolls Royce therefore the
requirements of SQA01 apply
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QA-T
A Dimensional Inspection Report and Certificate of Conformity certifying compliance
to the Order and drawing requirements, a revision controlled 2D drawing (when
applicable), Data Transfer number(s) (DTR) for Engineering used, Vacuum Integrity
validation (applicable for all mould tools), Heat Treatment validation evidence (when
applicable) is to be supplied with the tool. All tools shall carry an inspection stamp &
Weight information.
QA-TRI: Triumph
This P.O. is in furtherance of a Triumph contract.
List of applicable programmes:

Global 7000/8000 Winglet
SQAR (Supplier Quality Assurance Requirements) latest issue is applicable to this
contract, The purchasing of raw materials shall comply with the requirements of
Bombardier document EMCM-001. All special processes shall be carried out by
Bombardier approved sources only.
Note: Quality Clauses QA-D, QA-E and QA-F, agreement will be granted to the
Supplier to retain the documentation once the Company/Customer has gained
confidence with the records received.
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