2-Year Limited Warranty
Thank you for choosing Q-See to provide for your security needs, and welcome to the Q-See community! We
stand behind the quality of all of our products, and we want you to know that we’re here to help you should
you ever need assistance with your Q-See purchase.
To receive full warranty benefits and lightning fast support, register your products at www.q-see.com.
Be sure to keep your receipt, invoice, purchase order, or order confirmation it in a safe place -- you’ll need a
copy of as a proof of purchase to be able to obtain warranty service.
What does my warranty cover?
Q-See warrants that your product is free from defects in materials and workmanship, with the exceptions stated
below. If your product is not operating properly due to a product defect, Q-See will repair or replace your
product according to the guidelines stated in this warranty policy.
What doesn’t my warranty cover?
Your warranty doesn’t cover the following:

Misuse

Accident

Modification or alteration to hardware or software, including the removal of any Q-See logos or brand
identification

Cut or spliced cables or wires

Products that have been painted

Wires coated in insulation, caulk, or other materials

Tampering or unauthorized repairs

Unsuitable physical or operating environment beyond product specifications

Improper maintenance

Incorrect power supplies being used with products

Power fluctuations or surges – please be sure to use a surge protector

Failure caused by a non-Q-See product being used with your Q-See products

Loss of data – please be sure to regularly back up any recorded data on your hard drive that you want to
keep to a separate storage product, like an external hard drive or a computer.
How long does my warranty last?
From the date of purchase, your products will be covered by your warranty for two (2) years. Warranty service
does not extend your warranty.
What will Q-See do?
Within 30 days of purchase
If your product isn’t working properly within the first thirty (30) days, Q-See will send you a new replacement of
the defective component, with a prepaid label.
Once you receive your replacement, you can use the same box you received your new replacement in to send
back the defective item with the provided prepaid label.
After 30 days of purchase
If your product stops operating properly after thirty (30) days and within sixty (60) days of purchase, Q-See will
send you a prepaid label so that you can send your product to us for repair. Q-See will attempt to repair your
product to like-new quality.
If your product can’t be repaired, it’ll be replaced with a new product of the same model.
If the same model isn’t available, your product will be replaced with a similar model comparable in
specifications.
IMPORTANT NOTE: Back up your data before you send your products to us for repair!
Data recovery is not covered under this warranty, and is not a service we provide.
If you need to send your DVR to us for warranty repair, please be sure to back up any recorded data you want
to keep – part of our testing process is formatting (erasing) the hard drive to ensure that the format function
works properly.
What if I purchased an extended warranty?
If you purchased your product longer than two (2) years ago and have purchased an extended warranty, you’ll
need to contact your third-party warranty holder.
Q-See honors your two-year warranty, but we aren’t responsible for extended warranty policies from third
parties, and Q-See currently doesn’t offer extended warranties.
What if I decide to hire an installer to set up and install my system?
Q-See systems are DIY (do-it-yourself), and we offer lifetime free technical support. We do all we can to make
setup and installation as easy as possible, and want to empower and help you to set up and install your products
on your own.
If you decide to employ an installer to set up and install your system, we are not responsible for installation
costs, and won’t be able to reimburse you for any installation fees.
How do I get my products repaired or replaced?

Visit www.Q-See.com/support to contact a Technical Support agent for help with troubleshooting -often, the problem is able to be resolved without needing to have your product repaired or replaced.

If Technical Support is unable to resolve the issue, you’ll be guided to the RMA (Returned Merchandise
Authorization) request form on our website.

Complete and submit an RMA request, along with a copy of your proof of purchase – this can be a
receipt, invoice, purchase order, or order confirmation from the company you purchased your
products from.
What if I’m missing an item from my kit, or I received something damaged?
Visit www.Q-See.com/support and let us know. We’ll work quickly to correct the error, as we want you to
have everything you need to be able to set your system up.
What if I want to repair my product myself without having to send it in for warranty service?
Q-See doesn’t provide replacements of individual components for products, including (but not limited to):
Motherboards
video boards
internal power supplies
DVR cooling fans
DVR front panels
camera lenses
LED boards
camera mounting brackets
camera domes
If a product needs a replacement part, the product will need to be sent to our facility for warranty service.
PLEASE COMPLETE THE FOLLOWING FOR YOUR FUTURE REFERENCE
The model number of your product (and the hard drive serial number, if a DVR was purchased) may be found
on the bottom of the product. Please record below these numbers and the other requested information.
Keep this form and your sales receipt, invoice, or order confirmation in a safe place as a permanent record of
your purchase to expedite the warranty service process, in the event that it becomes necessary.
MODEL/KIT NUMBER
HARD DRIVE SERIAL NUMBER
DATE PURCHASED
PURCHASED FROM