Position Description
Date of Creation: April 2016
Position Title: Project Test Manager
Division: Business Enablement
Team: Testing Practice
Location: Adelaide, Bendigo, Melbourne, Sydney
Reports To Position: Portfolio Test Lead
Direct Reports: None
Organisational and Position Overview
At the Bendigo and Adelaide Bank we are focussed on what is achieved and how it is achieved. Our corporate values
describe how. They form a framework to guide our interactions with each other, our customers, our community, our
people and stakeholders.
The Bank’s corporate values are:
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Teamwork
Integrity
Performance
Passion
Engagement
Leadership
Customer service skills and effective communication skills demonstrate our corporate values and ensure our continued
relevance, enabling our customers and their communities to be successful.
Our aim, to build a strong connection with our customers through the provision of tailored financial solutions. In so doing
we help to make communities sustainable in an economic and social context and build our brand, capability and financial
performance.
“Successful customers, successful communities, successful organisation”.
The purpose of the Business Enablement Division is to facilitate and enable organisational change.
The Business Enablement Division is focussed on facilitating and enabling effective change that is clearly aligned to the
change appetite, business plans and strategic intent of the organisation. The change team plays a key role supporting
the organisation in the planning, facilitation and delivery of change in a holistic manner where people, process and
technology are considered together.
The Testing Practice provides services including test analysis, test design and test execution to ensure the delivery of a
robust production environment to support the values and objectives of the Bank.
This position description relates to a role within the Group’s Technology Services Department and therefore it is possible
that administrative access and/or elevated privileges in relation to various IT Systems and Applications will be required to
successfully carry out the duties of this position. There are specific IT policies and standards relating to administrative
access and elevated privileges. These are available via the Bank Intranet and your leader. Please ensure you familiarise
yourself with the requirements and discuss any questions with your leader. Compliance with these policies and standards
forms part of a staff member’s general terms and conditions of employment.
Position Description
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Part A: Job Specification
Job Purpose
The position of Test Manager is a strategic, delivery focussed role responsible for defining and driving the test strategy for
large IT projects. The Test Manager is able to call on the combined resources of Testing and Delivery Support Services
to assist in the successful delivery of testing for large IT projects within the organisation.
Reporting & Relationships
The Test Manager role will report to the Portfolio Test Lead and has no direct reports.
The Test Manager role will engage with the following groups:
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The Testing Practice
The Solution Delivery and Services Team
Change Project Management Services
Environment Services
Business Groups
Key Accountabilities (6 – 8)
Key Result Area
Change Portfolio
Customer Engagement
Risk Management
Transformation and
Business Improvement
Financial Performance
People and Culture
Position Description
Accountability
Manage (plan, develop and deliver) the Testing Strategy, Planning, reporting,
resourcing, scope change (including impact assessments), Development and
Execution for all required testing for large IT projects or multiple concurrent smallmedium size projects.
Assist with the design and implementation of the Test Practice management
functions and processes.
Ensure assigned testing resources follow testing practices and processes.
Provide a positive and repeatable experience for our Customers of Testing.
Build and maintain effective relationships with customers and partners by
understanding and managing their requirements and expectations.
Document and manage to resolution all testing related risks and issues identified
throughout the project lifecycle.
Ensure all compliance training is completed by the required date.
Participate in the Testing Practice or Change Division transformation activities
Communicate any impacts to schedule, the associated risks and proposed recovery
plans to the project manager.
Demonstrate and communicate a clear understanding and commitment to the
Bank’s vision and strategic directions.
Invest in building relationships, getting to know people, what makes them tick, and
have genuine two way conversations.
Highlight the ways that our people contribute and add value.
Contribute to maintaining a culture with a strong service delivery ethos and one that
embraces innovation and continuous improvement.
Drive and continually contribute to teamwork across the Change division to ensure
a unified leadership team.
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Ensure staff are consistently and effectively supported and coached, providing
regular, genuine, and objective feedback. Contribute to the gathering of information
for formal performance review and appraisal.
Provide input to the development of specific and measureable development and
succession plans for people and the review of their progress
Demonstrate consistent behaviour in accordance with the Bendigo and Adelaide
Bank Values of Teamwork, Integrity, Performance, Engagement, Leadership and
Passion.
As part of the project team, reinforce the organisational values and agreed
behaviours - “Lead by example”.
Encourage fellow team members to behave in accordance with the Bank’s values
Accountable for the use of Quality Center to ensure all testing standards, processes
and practices are followed by all team members.
Manage and Lead a team of testing delivery personnel to deliver testing services on
projects and initiatives.
Accountable for all test management responsibilities.
Includes producing the RTM for testing coverage of in scope requirements and the
associated testing results, managing testing phases, producing all testing artefacts,
management of test environments.
Support Business Resources through User Acceptance Testing
Accountable for the delivery of test estimates for all assigned projects.
Values
Testing Services
Part B: Person Specification (Minimum Requirements)
Qualifications, Knowledge & Experience
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Minimum of 2-3 years Information Technology leadership experience.
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Minimum of 6 years test management experience in large scale complex software development projects.
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Proven experience in designing and managing test strategies and plans on a large projects.
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Proven experience in managing test design, develop and execution on large projects.
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Banking and Finance industry
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Proven ability to elicit, understand and document business requirements and associated test scenarios.
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Demonstrated success in facilitating effective change.
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Experience in establishing and building healthy working relations and partnerships with customers, vendors and
peers.
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Demonstrated ability in leading virtual teams.
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Experience interacting with Executive and Senior Management.
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Advanced PC skills (Visio, Microsoft word, Excel, PowerPoint, etc).
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Extensive experience with testing tools, Quality Centre and Quick Test Pro desirable.
Technical & Business Skills
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Ability to think strategically and understand holistic approach to change.
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Ability to strategically view the business and the impact of change requirements on the business and organisation.
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Demonstrated experience in project test management of large scale, business critical projects
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Demonstrated experience in leading and building teams, management and supervision of professional staff.
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Ability to create a high performing, empowered, passionate and engaged team of professionals.
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Sound negotiation, interpersonal, communication and presentation skills.
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Strong business judgment and problem solving skills.
Position Description
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Ability to build internal and external relationships both locally and from a distance and establish self as trusted adviser
of the customer.
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Proven experience in leadership roles involving staff assessment/ control/coaching
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Significant change management experience, across business and technology disciplines.
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Strong analytical and interpretation skills, including the ability to confidently gather requirements, identify and analyse
options, draw logical conclusions and make quality recommendations.
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Sound business design skills, including the ability to grasp business modelling and process design techniques and to
understand conceptual architectural principles.
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Competent planning and coordination abilities, demonstrated by the ability to work autonomously and effectively
prioritise and manage own work.
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Solid understanding of software, test practice and project management lifecycles and the ability to apply and adapt to
meet business strategies and risk appetite.
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Broad knowledge of the Banking and Finance industry.
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Sound knowledge of the Bank’s strategies, operations, products, and services.
Organisation Chart
Portfolio Test Lead
Test Managers
Position Description
Test Leads
Senior Test Analysts
Test Analysts
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