TRAINLIFE SERVICES
Flexibility & PARTNERSHIP
Alstom Transport | 3
Trainlife Services Materials availability, customer satisfaction: all rail operators want their fleets to perform with maximal
efficiency while minimizing operating costs and energy consumption. Alstom offers operators a full range
of individualized services that support a global, optimized, and technically-advanced management of
rolling stock and equipment, whether Alstom-built or not, throughout their life cycles.
Optimizing the global cost of fleet ownership, and thus allowing
operators to transport goods and passengers at the highest service
Ana Giros
and profitability levels, is the mission of TrainLife Services, Alstom
TrainLife Services Vice President
for Alstom Transport
Transport's Service division.
The 6,000 managers, engineers and technicians responsible
for TrainLife Services are present at 90 sites worldwide, in close
6,000
employees
in 30 countries
90
sites
1B€
annual
turnover
proximity to their customers. This proximity, the guarantee of a true
“
partnership, allows the most appropriate response to operators'
Flexibility, pro-activeness and proximity are the
3 key words of TLS teams. We share our customers'
requirements in terms of environmental, economic and technical
performance.
objectives to support day after day their performance and satisfy their own customers.
”
3 areas of expertize dedicated to performance:
The engineering teams in TrainLife Services draw on our field
experience and also from the know-how of our rolling stock design
colleagues in order to develop the most competitive solutions in
maintenance, integrated logistics assistance and rolling stock
modernization.
/   Maintenance services: fleet maintenance and train performance optimization.
Represents 50% of the Service Business
/   Parts supply services: day-to-day support for operators in parts management, repairs and technical assistance.
Represents 25% of the Service Business
/   Modernization solutions: life time extension, improvement of performances, energy consumption and comfort.
Represents 25% of the Service Business
To address specific needs, Alstom can provide a full range of engineering services supported by new designs and innovations.
Alstom Transport | 5
4 | Alstom Transport
“We are proud  
to have the Alstom brand
next to our brand” CEO Virgin Trains
Tony Collins,
Virgin Trains
STC
Sistema de Transporte Colectivo
Tony Collins,
Vicente Lopez Serrano,
CEO, UK
Train-production coordination
Manager, Mexico
“
I can go to the maintenance depot and talk to
somebody whether working for Virgin or for
“
The modernization of 25 trains allowed us to
increase operational availability and reliability in
Alstom but they are saying exactly the same thing
line with our expectations, at a lower cost than
and it is all about delivering the best passenger
the purchase of new trains.
”
experience we can.
”
Keolis
Thomas Fontaine,
Industrial LRT Manager
Operations LRT & Metro Department,
France
“
ALSTOM HAS UNDERSTOOD OUR CONCERNS REGARDING OUR TRAMWAY FLEET OWNERSHIP COSTS , AVAILABILITY AND
BOGIE RELIABILITY, WE DEFINED TOGETHER AN INNOVATIVE SOLUTION TO OPTIMIzE THE MAINTENANCE PROGRAM FOR SOME
”
KEY COMPONENTS, PUSHING BACK SOME PREVENTIVE OPERATIONS TO THE NEXT MAINTENANCE STEP.
Alstom Transport | 7
6 | Alstom Transport
TrainLife Services References
70
READY & SET TO GROw 
TO RESPOND TO YOUR NEEDS WHEREVER YOU ARE
maintenance
depots
13
spare parts and
repair centers
7
moderniZation
sites
For addresses,
see PAGE 22
MAINTENANCE
URBAN
TRAINS
INTERCITY /
MAIN LINE
TRAINS
HIGH SPEED /
VERY HIGH
SPEED TRAINS
PARTS SUPPLY
FREIGHT
LOCOMOTIVE
PARTS HUB
REPAIR
CENTERS
MODERNIZATION
MODERNIZATION MODERNIZATION
PROJECTS
CENTERS
Alstom Transport | 9
8 | Alstom Transport
MAINTENANCE SERVICES
Our objectives
based on your priorities
A full range offering the flexibility you need
We service all types of rolling stock, whether built by Alstom or not, from tramways to very high speed trains as well as
freight locomotives in your depots or ours. Performance objectives are based on your operational priorities.
We offer you: Flexibility / Reliability / Expertise / Cost control.
FRANCHISE
TECHNICAL MAINTENANCE
FULL MAINTENANCE
For operators with their own human
For operators looking to externalize
For operators that want to concentrate
re s o u rce s a n d equipment: Alstom
certain aspects of their maintenance:
100% on their core activity and leave the
manages the maintenance operations
with a Technical Maintenance contract,
maintenance and technical support to
in close coordination with your teams,
the customer determines the scope of
an external specialist, Alstom handles
supplying spare parts as well as enginee-
maintenance provided by Alstom. We
everything related to maintenance: trains,
ring support, expertise, training and
can supply the specific services you
equipment, depots, train cleaning and
process optimization.
need, including the personnel: engineers,
preparation... We back our services with
technicians and highly-trained workers.
fleet performance guarantees.
APSYS*: Our industrial production system
Innovative maintenance
Developed from lean production techniques, APSYS is a set
Innovation is a priority for Alstom. Through truly service-oriented
of tools, processes and methodologies used in all Alstom
R&D, supported by world class engineering capabilities, we can
maintenance depots to reduce waste and continually improve
offer a wide range of solutions for operational Conditioned Based
Safety, Quality, Delivery and Cost (SQDC) performance.
Maintenance services.
* APSYS : Alstom Production SYStem
Chile
Mexico
UK
Customer: Metro S.A.
Customer: Ferrosur/Ferrocaril Mexicano
Customer: Virgin
Contract start: 2004
Contract start: 1994
Contract start: 1999 renewed in 2008
Duration: 10 years
Duration: 21 years
Duration: 22 years, extended to 2022
Project: Technical maintenance on
Project: Technical maintenance on
Project: Full maintenance on 52 nine-car
395 metro cars for lines 1,2 & 4
146 diesel & 120 electric locomotives
pendolino tilting trains running on West
People: 250
People: 450
Coast Main Line (London - Glasgow)
People: 800
6,000 cars
currently maintained
operating daily on
2,500,000 km
20%
of cars maintained built
by other manufacturers
Alstom Transport | 11
10 | Alstom Transport
TRAINTRACER
350
REAL-TIME online maintenance
Monitor your train’s condition in real-time
trains connected
TrainTracer, an innovative software tool by Alstom, continuously monitors the train’s main components, bringing operators valuable information
on each train's condition in real time. This data can be used to clarify situations as they arise. Maintenance managers rely on TrainTracer's
records of component status and wear trends to optimize preventive and corrective rolling stock maintenance.
“Pit-stop”
speed and efficiency
To improve fleet operations, Alstom has adopted a “pit-stop” approach to
maintenance on the Pendolino for Virgin in the UK. Our “pit-stop” ensures
minimum elapsed time for each maintenance operation. Everything is ready
for the train’s arrival: materials located exactly where they are needed, in
optimized quantities, for train maintainers to complete the tasks with no
time or materials wasted.
Conditioned Based Maintenance
TrainTracer opens a multitude of possibilities. The combination of real–time
data associated with high levels of intelligence, and empowered with CBM,
ensures continuous high-quality performance.
Close the gap between your maintenance and
operating teams
Access your data on-line
Working in close coordination, fleet managers and maintenance
to web-based servers. Authorized technicians can access it
technicians use TrainTracer to schedule parts changes more
24/7 to analyse incidents, anticipate potential problems or
accurately, during regularly scheduled maintenance, avoiding
diagnose failures. Used with preventive maintenance, TrainTracer
disruptive failures.
significantly increases train availability.
TrainTracer provides a continuous flow of data and information
FRANCE
UK
Customer: SNCF
Customer: Virgin
Contract start: 2009
Contract start: 1999 renewed in 2008
Project: 175 diesel electric locomotives
Project: 52 nine-car Pendolino tilting
for shunting in depots & light freight
trains and 5 depots
Alstom Transport | 13
12 | Alstom Transport
PARTS SUPPLY SERVICES
Your single entry point into a large supplier base
Frame Parts Availability:
for “must-have” parts 24/7
Full Material Management:
a high-value proposal
The prime difference from the Full Maintenance contract
Alstom supplies all the materials you need to execute the
(see page 8) is that the maintainer is responsible for material
maintenance plan and cover your preventive, overhaul and
scheduling, and Alstom provides parts coverage for only the parts
corrective maintenance needs at a fixed fee per km. Our tailored
We guarantee the delivery of your train parts precisely when and where you need them, to ensure your fleet's optimized performance,
itemized by the customer, rather than full coverage.
supply chain planning and execution ensure the immediate
while controlling costs.
Alstom commits to ensuring immediate delivery of the specified
delivery of new parts for non-repairable material. We also provide
parts. The customer can rely on set lead times for parts supply
an exchange and repair service. Inventory sizing and restocking
and availability guarantees. Alstom owns all inventory and sets a
are also included. The inventories are owned by Alstom. Our
per-unit price with the customer as well as a volume commitment.
commitments are backed by penalty/incentive schemes. You
determine the duration of your contract, from a few years to the
entire life span of your rolling stock.
Spare Parts Catalog for ad hoc requests
Repair and Overhaul services
For customers who prefer to manage parts planning in-house:
Both of the above long-term frame agreements include Repairs
Alstom has a catalog of over 600,000 parts referenced from every
and Overhauls. For operators that prefer to handle their own
rail supplier. Parts are shipped at unit price upon order. Customers
material operations, Alstom offers Repairs & Overhauls as an
can access the complete catalog and track orders 24/7 on our
option. It may be complemented by dedicated technical support
website.
and expertize services to address specific issues such as reliability
growth programs, maintenance plan optimization or obsolescence
management.
85%
parts supply
non-alstom
600,000
parts catalogued
20 long-term
service frame contracts
DominICAN republic
USA
France
Customer: Sofratesa
Customer: AMTRAK
Customer: TAM
Contract start: 2009
Contract start: 2006
Contract start: 2000
duration: 5 years
duration: 10 years
duration: 17 years
Project: FULL MATERIAL MANAGEMENT,
Project: Management & supply of
Project: Frame parts availability
Management & supply of 19 Alstom-
20 ACELA high speed trains (over
for 57 tram cars (over 1 000 items)
built Metropolis metros
5,000 items)
Alstom Transport | 15
14 | Alstom Transport
MODERNIZATION SOLUTIONS
A new life for your fleet Design/Prototype & Kitting:
for do-it-yourself customers
Full Modernization
For those with the industrial capacity to keep the work in-house,
Alstom acts as the project integrator, carrying out the industrial
As train manufacturers, we understand the full train life cycle.
Alstom provides the design and delivers the equipment and
work, which includes series tests and delivery program. Along
We provide innovative solutions for all types of rolling stock, with Centers of Excellence worldwide.
parts to the company carrying out the work, optimizing project
with a dynamic new look for your train, inside and out, our
time and cost. Our engineers design and build a full-scale
engineers can also upgrade or replace your traction system
prototype for customer approval of technical solutions. Alstom
to improve reliability and energy savings. Choose from all
delivers high quality kits on a precision schedule, thanks to
the latest amenities for new levels of passenger comfort
a well developed supply chain, along with full technical and
and security: onboard wifi, passenger information systems,
industrial support.
surveillance cameras, ambiance lighting, air conditioning,
In addition to the supply of design, prototype and kitting,
designated places for disabled people, baby strollers, luggage...
Traction modernization
BEATING OBSOLESCENCE
For EMUs, metros, trams and electric locomotives, Alstom offers
Our Electronics Center of Excellence records all train components in
a complete range of solutions with IGBT* modules and digital
a database for "last availability", analyzes original manufacturer's
control. Either as inverters and new AC motors or as chopper
technical solutions and defines optimized care.
for DC motors. Both solutions guarantee improved reliability
and availability performance, obsolescence proofing, energy
savings, maintenance cost reductions and a short-term return
on investment.
20
additional
yearS of life
40%
Reduction in energy
consumption
10 x
greater
performance
IN-HOUSE
dESIGN
& STYLING TEAM
*Insulated Gate Bipolar Transistors
Mexico
France
Brazil
Customer: STC
Customer: RATP/SNCF
Customer: Metro de Sao Paulo
Contract start: 2007
Contract start: 2007
Contract start: 2009
Project: full modernization
Project: Design prototype & kitting
Project: full modernization of 48 metro
of 25 nine -car metros MP82
for 119 commuter trains MI79 for RER B
trains for line 1 & 3
Alstom Transport | 17
16 | Alstom Transport
Environment, Health and Safety
Environment, Health and Safety
above all
Mark Durham
Alstom is committed to providing a working environment that is
TrainLife Services EHS Director
for Alstom Transport
safe and environment-friendly wherever it operates worldwide.
Alstom adheres to the highest Environment, Health and Safety
(EHS) standards.
EHS is an active concern at every level of our organization, from
“
shop floor to top management and involves all our employees,
Alstom Trainlife Services are committed to
partners, and contractors. Alstom leaders, our customers and local
providing a safe work environment for our
authorities carry out regular safety visits at our sites. EHS policy
people and our customers' people through the
and practices are integrated into our business for all processes,
application of our EHS Management Strategy.
from tendering to product & service delivery until the end of service
Reducing the impact of our activities on the
life. These include management systems and operational practices
environment through energy management and
to control EHS risks and drive continual improvement to EHS
waste recycling programmes is a high priority for
excellence. We require 100% compliance in high risk activities. The
TrainLife Services.
actions undertaken are measured regularly to ensure their efficiency.
”
Safety personnel are integrated into our teams and innovation for
safety is encouraged, with creative ideas put into practice.
Our EHS efforts, in our customers' depots, just like in
ours, are organized around three key commitments:
We continuously seek to reduce the environmental impact of our
- Zero severe accidents
operations, encouraging good practices at both our customer sites
- Care for people’s safety & health
and our own. Our global recycling rate has risen to 63%, a 15%
- Care for the environment
increase in the last year alone. Our guiding objectives are to reduce
CO2 emissions, as well as to cut water consumption by 20% by
2015. Our treatment of industrial waste and used water conforms
to the strictest standards, with water consumption reduced to
ISO
14001
63%
recycling rate
375,000 cubic meters annually.
Spain
All 15 of our Spanish depots and sites
(532 employees combined total) are
certified IS0 14001 and are eco-friendly
Alstom Transport | 19
18 | Alstom Transport
TrainLife Services Resources
world class resources,
local culture
Alstom recruits, trains and deploys people with solid skills. We
currently work with 6,000 employees from over 30 nations.
Continuous career development
Having well-established depots and dedicated maintenance centers
Alstom is committed to the personal and professional
worldwide allows us to manage our resources locally, and this is
development of all its employees, using:
one of Alstom's prime advantages. Many Alstom employees are
- high quality learning and development programs
local hires; 25% have joined us as transfers from our customers'
- a “life-long learning” approach
organizations at our sites in Mexico, the UK, Sweden, Romania,
- employee encouragement for an active part in their
Chile and Spain.
development
Our managers are experienced in boosting efficiency and
Training is developed with the business in mind and in
productivity, whether they're working with our own employees or
accordance with identified development needs.
our customers' under a subcontractor agreement. We bring in the
tools and methods needed to support best practices at all sites. And,
we have the specific technical expertize on-hand to deploy wherever
it is needed worldwide.
All of our employees are provided with opportunities to develop multinational careers. As well as being culturally diverse, our crews are
highly skilled. Our teams have accrued over 20 years’ experience in
TrainLife Services. Technical training ensures that all our employees
remain at the cutting edge of our technology. In this way, wherever
our customers are located, they are sure to benefit from the same
high level of quality from their local Alstom staff.
6,000
employees
30
nationalities
25%
of our staff
transferred
from our customers
Emilio Perez
TrainLife Services Director
for Alstom Mexico and Venezuela
“
working with
Alstom has given me
the possibility to build
an ascending career
with multigeographical
opportunities.
”
Sweden
Romania
Customer: Stockholmstog
Customer: Metrorex
Contract start: 2011
Contract start: 2002
Duration: 5 years
Duration: 15 years
Project: 135 Suburban EMUs
Project: 434 metro cars (18 new and 45,
People: 150 local people managed by Alstom
20-years-old trains) and 2 depots
(existing maintenance staff)
People: 450 local Alstom people
Alstom Transport | 21
20 | Alstom Transport
“ALSTOM HAS CONTRIBUtED
LARGELY TO MEETING OUR GOALS”
Juan Manuel Soler,
Operational Resources Maintenance Director, FERROMEX
Ferromex
SRT
Shanghai Rail Transit
Juan Manuel Soler
Operational Resources
Maintenance Director, Mexico
“
Dong Hui
General Manager of SRT
Maintenance Support Center
Material & Logistics Company,
Shanghai
With its ability to adapt to different tech-
nologies, Alstom has contributed to optimizing
“
We have awarded Alstom as the “Outstanding
Supplier of the Year 2010” to appreciate its
maintenance in our rail business. Alstom has been
excellent work, especially during World Expo.
successful and has proven that they have the skills
The co-operation has reached a new level after
required in this sector. We want to work with
we signed a strategic cooperation agreement
Alstom not because of what they have already given
with Alstom in later 2010, and this signifies our
us, but for what we now want to achieve.
trust and confidence in Alstom and Alstom’s
”
commitment in anticipating our operational needs
”
in delivering a high level train performance.
50
major
Customers
90%
of contracts
renewed
22 | Alstom Transport
contact us !
Algeria
Germany
South Africa
Alstom Algeria SPA
Tel: + 213 21 60 57 40
Alstom Transport Deutschland GmbH
Tel: + 49 531 87 605 100
Alstom Africa Holdings (Pty) Ltd.
Tel: + 27 11 518 83 44
Argentina
Ireland
SOUTH Korea
Alstom Transport
Tel: + 54 11 4307 7227
Alstom Eire
Tel: + 353 1 461 4912
Alstom Korea Ltd
Tel: + 82 25 50 90 00
Australia
Israel
Sweden
Alstom
Tel: + 61 2 8870 6000
Alstom Transport
Tel: + 972 2 659 0819
Alstom Transport AB
Tel: + 46 8 723 6580
Brazil
Italy
Switzerland
Alstom Brasil Ltda.
Tel: + 55 11 3643 2000
Alstom Ferroviaria
Tel: +39 01 72 718 342
Alstom Transport
Tel: + 41 52 674 61 61
Canada
Mexico
THE Netherlands
Alstom Canada Transport Inc
Tel: + 14 03 23 66 936
Alstom Mexicana
Tel: + 52 55 11 01 07 00
Alstom Transport B.V.
Tel: + 31 18 045 2999
Chile
Morocco
Tunisia
Alstom is a global leader in the world of power generation, power transmission and rail infrastructure and sets the benchmark for
Alstom
Tel: + 56 2290 8500
Alstom Maroc SA
Tel: + 212 537710024
Alstom Transport
Tel: +216 71 963 272
innovative and environmentally friendly technologies. The Group is the only multi-specialist manufacturer in the railway sector,
China
Portugal
United Arab Emirates
offering the widest range of rolling stock, signaling, services and infrastructures. Alstom provides turnkey integrated power plant
Alstom Transport
Tel: + 86 21 6193 3888
Alstom Portugal SA
Tel: + 35 12 1845 7100
Alstom Transport SA
Tel: +971 6 556 3971
solutions and associated services for a wide variety of energy sources, including gas, coal, hydro, nuclear and wind as well as solutions
Dominican Republic
Romania
United Kingdom
Alstom
Tel: + 1 809 802 26 23
Alstom Transport
Tel: + 40 21 272 17 00
Alstom UK
Tel: + 44 178 857 7111
Egypt
Russia
USA
Alstom Transport
Tel: +20 224 39 930
Alstom Transport
Tel: + 7 916 982 46 25
Alstom Transportation
Tel: + 16 30 36 92 201
France
Spain
Venezuela
Alstom Transport
Tel: + 33 1 57 06 90 00
Alstom Transporte SA
Tel: + 34 9 1334 5800/700
Alstom Transport
Tel: + 58 212 285 81 81 / 210 81 00
for power transmission, with a focus on smart grids. The Group employs 93,500 people in 100 countries, and had sales of over
€ 20.9 billion in 2010/11.
*Proforma figures
TRANS/AFTER MARKET SERVICES/eng/08.11/V01.0/FR© - ALSTOM 2011. ALSTOM, the ALSTOM logo, TRAINTRACER, TrainLife Services and any alternative version thereof are trademarks and service marks of ALSTOM. The other names mentioned, registered or not, are the property
of their respective companies. The technical and other data contained in this document is provided for information only. ALSTOM reserves the right to revise or change this data at any time without further notice.
Graphic Design: Seenk®. Author: Ruth Pavans. Photo credits: © ALSTOM, ALSTOM Transport / ABACA - C. Guibbaud / Auditoire Films / A.Février / R. Santonja / TOMA - G. Bernardi / TOMA - P. Eranian / TOMA - F. Christophorides / TOMA C. Sasso, GettyImages - Michael Wheatley. Printed on PEFC
(Programme for Endorsement of Forest Certification) certified paper.
Alstom Transport
48, rue Albert Dhalenne
93482 Saint-Ouen Cedex - France
Tél. : +33 (1) 57 06 90 00
www.alstom.com/transport