Health, Wellbeing and Vocational Services
Leading professional and empowering vocational
services
VOCA –VR
4B Guildhall Hill
Norwich
Norfolk
NR2 1JH
Telephone: 01603 227856 or 07867 434405
Email: [email protected]
Web: www.voca-vr.co.uk
A Limited Company/registered in England No: 08007638
VOCA-VR Ltd is a member of and adheres to VRA standards of practice
http://www.vra-uk.org
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CONTENTS
About VOCA-VR
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About our team
3-4
Why use VOCA-VR
Services
Service Standards
What can clients expect when we make contact
4-6
7
How to make a referral
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VOCA-VR Ltd Telephone Number: 01603 227856 or 07867 434405
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About VOCA-VR
VOCA-VR was established in 2012 with one mission, to help those who are managing physical
and mental health difficulties so that they can overcome barriers to employment. Our team
consists of highly trained professionals with years of experience both in the public and private
sectors. VOCA-VR prides itself on providing exceptional support to individuals and organisations
with personalised and client-centred interventions. At VOCA-VR we believe that everyone has
the right to employment and also believe that work is an important part of the rehabilitation
and recovery process.
At VOCA-VR we offer a comprehensive range of interventions which include identifying practical
solutions to individual and organisational problems. We utilise evidenced-based interventions
and strategies to address the psychological and social barriers which prevent clients from
moving forward and fulfilling an inclusive and independent life. We look at improving
motivation, condition management, as well as help to access employment. We pride ourselves
on our holistic and individual approach to claimants, clients and referrers. VOCA-VR
understands the importance of early intervention in reducing the risk of costly long term
workplace absence. Encouraging open communication between all parties is the key to
preventing the individual from becoming disassociated from the workplace.
About Our Team
The company is solely owned and managed by Jane Butcher. With Jane are two experienced assessors and
another in the process of being trained to undertake telephone assessments and follow up interventions.
The Company plans to take on another assessor in the middle of 2016 and again in 2017 as demand may
require.
Jane Butcher – Director
Jane Butcher comes from a medical nursing
background. For several years she specialised in
all aspects of Cardiology.
She is also a UKCP registered psychotherapeutic
counsellor, is a member of the VRA and also CMSUK.
Following completion of further studies, Jane worked
as a Condition Management advisor for Shaw Trust
in Norwich, leaving in 2012 to set up her own
business. Jane has extensive experience working
with individuals who are managing their health
conditions and who are encountering barriers to
work. Her background in rehabilitation work led to a
special interest in the physical, psychological and
social difficulties associated with managing a health
condition or disability. Jane has undertaken a
considerable number of telephonic bio-psychosocial
as well as face to face assessments. In addition, Jane
has provided post assessment interventions
Employment, Condition Management, Light Touch
and Counselling Support as required by the referrer.
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Sally Travis – Assessor, Case Manager
and Counsellor
Julia Everett – Assessor, Case Manager
and Counsellor
Sally Travis comes from a nursing and midwifery
background. She obtained a Diploma in Integrative
Counselling and a post graduate certificate in CBT
from the University of East Anglia. She is also
registered with BACP. Sally has considerable
experience in Counselling and is currently also a
Counsellor with Mind in Norfolk. Sally has
undertaken a number of telephonic biopsychological assessments and has the necessary
skills to recommend and provide interventions and
case management services as required.
Julia Everett is from a nursing background. She is a
Diploma holder in CBT as well as an Integrative
Counsellor registered with UKCP. She has facilitated
a psycho-educational group called “stepping stones”
for the past two years. Julia is in the process of being
trained to undertake telephone assessments and
will shortly become a valuable asset to our team
since, like both Sally and Jane Butcher, she has the
skills and training to follow up recommendations as
may be required by the referrer.
Jane Cox – Assessor, Case Manager and
Registered Nurse
Steve Butcher – Workplace Mediator
and administrator
Jane Cox comes from a general nursing background.
Jane has undertaken a large number of telephonic
bio-psychological assessments since working for the
Company and she has had a wealth of experience in
condition management and rehabilitation services.
Steve is an experienced business manager as well as
a qualified one to one Workplace Mediator. He
currently undertakes both a managerial and
administrative role for the Company.
Why use VOCA-VR?
VOCA-VRs HELP IS SOLUTION FOCUSED
and is all about emphasising:
 Solutions rather than problems;
 The future rather than the past;
 What is going well rather than
what has gone wrong.
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We believe that with encouragement and
practical support people can be empowered to
Anxiety;
manage their condition more effectively so that
Motivation;
they are able to return to work at the earliest
Stress;
opportunity.
Managing their Health Condition;
Low Mood;
As a solicitor, employer or Insurer, we
Psychological distress;
understand that you want to establish a
Depression;
sustained and practical return to work journey
Anger;
for your claimants/employees. VOCA-VR support
Low confidence and low self-esteem;
referrers by offering professional health and
Concerns about managing their health within
vocational reports which identify and offer
the work place;
personalised and achievable recommendations
General Health & Wellbeing;
to help your claimant/employee overcome
Issues that are stopping them from getting back
barriers to meaningful employment.
to work;
VOCA-VR undertakes Bio-psychosocial telephone
SMART goal setting;
or home visit assessments together with light
Promoting Independence
Bespoke services tailor made to meet individual touch support and other interventions as may be
requirements;
required.
Do your Claimants have difficulty with:
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Managing change.
VOCA-VR offers flexible and affordable
We specialise in the management of long term individualised vocational support services to
health conditions including those with fatigue and people experiencing medium and long term
psychological elements.
health conditions.
Telephonic Health Assessment
Our independent telephone service consists of a ‘bio-psychosocial’ assessment to identify the individual’s
current health, functional status and barriers to a return to work. A comprehensive report is produced with
suggested recommendations following best practice and clinical guidelines. All our recommendations are
time bound and individually geared, to help the individual effectively manage their condition and return to
employment.
Case Management
We provide individualised, active case management for those who may need ‘light-touch’ support to
overcome barriers to employment, help manage their health condition and improve function. We will liaise
with all parties associated with each case, including employers. We continually update the Referrer by
telephone, or other preferred means of contact to discuss the progress of the referral and offer further
advice and support. A comprehensive range of interventions provided by our team can be viewed at
www.voca-vr.co.uk, or alternatively contact us for a personalised consultation via e-mail or telephone.
Workplace Mediation
Workplace disputes can not only be financially damaging for organisations but have an adverse effect on
staff morale and productivity. Lost time due to forced sickness absence, the cost and aggravation of invoking
disciplinary or grievance procedures are all things that firms can do without. During mediation, we work to
ensure that each party is able to explore their underlying issues, needs, goals and expectations. We apply a
structured approach to help the parties listen to one another and we support them as they identify areas of
commonality and difference.
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Services
We aim to provide:
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The production of clear, concise and holistic assessment reports to our referrers
with suggested rehabilitation recommendations;
An effective form of communication and updates to the referrer to ensure that
our clients are informed throughout every step of the journey;
Solution focused interventions to ensure return to work outcomes remain the
prime focus;
Timely return to work planning including phased returns and workplace
adaptations;
Professional vocational services in line with the Rehabilitation Code of Best
Practice;
Evidence-based interventions to support people, enabling them to effectively
manage health barriers;
‘Light touch’ support for referrers to maintain proportionate costs and reduce
time scales;
Realistic cost effective recommendations within all of our reports to help
individuals secure a supported return to work;
A clear up front estimate of costs to assist with planning the provision of any
necessary rehabilitation services;
A speedy and clear line of communication.
Service Standards
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Speedy acknowledgement of the referral
and contact with referrer;
We aim for the case to be allocated to the
appropriate case manager within 2
working days;
We aim to produce reports produced
within 15 working days after the
assessment;
To provide regular updates and
communication to the referrer;
A free initial consultation to employers
and a dedicated case manager to
personalise your service requirements.
[For full terms and conditions please contact
[email protected]}
Contact Jane at VOCA-VR Ltd to
discuss your requirements
TEL: 01603 227856 or 07867 434405
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What can clients expect when we make contact?
Upon receiving a referral VOCA-VR will
acknowledge receipt and advise the referrer
as to which member of the team will be
responsible for the case.
After receiving a referral, we aim to make
contact the named individual within 7
working days and arrange to complete an
personalised assessment at a time convenient
to them. During this session our professional
advisors work collaboratively with the
individual to identify the person’s current
health status and identify actual or perceived
obstacles to employment. Following this
assessment we complete a detailed report
which will include recommendations for
further support if required. We can then
offer such support services or flag up any
outside support services if relevant. We offer
to work with all parties including clients,
employers, health care and other agencies to
achieve resolution. Our aim is to achieve
satisfactory and cost effective interventions
which result in sustained employment
outcomes and thus improve the quality of life
for the individual. Once the assessment is
completed we aim to provide a full report
within 15 working days of the assessment.
No further action will be taken on the case
until we hear from the referrer with
authorisation to proceed.
If further
interventions are sanctioned, we undertake
to maintain contact with the referrer keeping
them up to date with progress.
VOCA-VR Ltd Telephone Number: 01603 227856 or 07867 434405
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How to make a referral
If you would like to discuss a potential referral, call Jane Butcher on
01603 227856
or 07867 434405
and she would be
or email her at
[email protected]
happy to discuss your requirements with you.
If you chose to proceed, we will ask you to complete our standard referral form, together
with relevant medical evidence to assist the process. It is important that the individual is
aware of the referral and they are informed that a case manager will be contacting them
to make an appointment.
VOCA-VR Ltd Telephone Number: 01603 227856 or 07867 434405
VOCA-VR Ltd is a member of and adheres to VRA standards of practice.
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