2016
Phone Bank Team
Goals



Contact families to investigate the reason for
students being on the potential dropout list,
students being chronically absent, or students
being on the no show list.
Provide school contact information and resources
to families and students that will assist them in
their transition back to school
Gather information about:
 The student’s current enrollment status if “No Show”


or “Dropout”
Reasons for history of poor attendance if “Excessive
Absence”
Recommend a follow-up conference with the Pupil
Services staff member at the school to discuss
options and resources as appropriate
Phone Bank Packet






Emergency Contact Label
Phone Call Tips and Reminders
Student Information Recommended: MiSiSAttendance Referral Report for each identified
student
Phone Call Intake Form
Resource Matrix
Education Options Flyer
Phone Bank Team Guidelines
Call all of the numbers listed on the student’s
attendance record (Attendance Referral Report) until
you are able to establish contact with a parent or
guardian
 Introduce yourself with your name, and state

•
At
that you are calling on behalf of the school
If no one is available, leave a message
requesting a call back to the Pupil Services staff
member at the school
No-Show and Potential Dropouts
 A student who is listed on the No Show
or Potential Dropout is not currently
enrolled at an LAUSD school
 Inquire if the student is enrolled in any
school
 If so, please ask for the name, location, and
phone number of the school, and ask for the
approximate date that the student enrolled
 If not, gather information and engage the
parent in taking the next step to further their
child’s education
No-Shows and Potential Dropouts
(Cont.)
 If the student is not enrolled:
 Ask the parent how long the student has
been out of school, and why?
 Offer available resources if appropriate




Counseling
Parenting classes
Substance abuse rehabilitation
The Pupil Services staff member is
available to help. Please encourage the
parent or guardian to call or come in for a
conference.
If Student Moved Out of Area
 Ask for:
 The name and relationship of the person


providing the information
New contact information for the family,
including the city and state of residence
New school information
 Name of school
 City, State
 Phone number
 Approximate date of enrollment
History of Excessive Absences
 Introduce yourself and explain that you are calling from the school
to discuss the student’s attendance.
 Inquire if the parent is aware of any reasons why the student has
missed so much school.
 Express concern about the impact of excessive absences on
academic progress.
 If you think it is appropriate, inform the parent of California
Compulsory Education Code (EC 48200), which mandates that all
children ages 6 to 18-years-old must attend school.
 Encourage the parent to meet with the Pupil Services staff member
for a conference to discuss possible solutions, to request resources
or to consider alternative educational options.
Phone Bank Team Procedures
DO:
 Be mindful and respectful of
families at all times
 Use suggested script to initiate
conversation with family
 Document all family responses on
Phone Call Intake Form
 Introduce yourself and explain
the purpose of your call
 Verify the parent/guardian’s
name
 Document any changes in the
family whereabouts
 If the parent is not available leave
a general message for parent to
return your call. Leave school
contact information
DO NOT:
 Become confrontational with the
parent/guardian or student
 Discuss student information with
other family members. If anyone
other than parent/guardian is
available, leave the school
contact information
Documentation
 Please record all
information on the
Phone Call Intake
Form
Questions & Answers
Student Recovery Day 2016