Job Summary & Person Specification
Job Title:
Head of Transformation Programme Office
Job Ref No:
HCC1934600
Department:
Corporate Services
Branch / Section:
Policy and Governance
Grade:
J
Job Purpose:
Lead and further develop the County Council’s in-house Transformation Unit to
help drive transformation and change across the organisation, working (as
appropriate) alongside our private sector partner.
Lead the strategic direction of workstreams/major programmes of work to
significantly contribute to business transformation and change across, and
ultimately beyond, the County Council.
This will involve close working with Chief Officers and senior managers to
ensure that appropriate transformation capacity is developed, deployed and
contributes significantly to the overall transformation and change agenda being
pursued by the County Council.
Main Responsibilities:
The Head of Transformation will have a multi-functional role which includes:

Personally leading the internal Transformation support function within the
Council, aligned to and significantly contributing towards the Council’s
transformation and change programmes including Transformation to 2017.

Developing the appropriate increased capacity and skills mix to maximise
contribution to the long term Transforming the Council (TtC) programme,
including an optimum blend of internal and external capacity, based on a
return on investment approach.

Proactively working with Chief Officers, Senior Managers and programme
managers from across the Council to ensure that key TtC programmes of
work are being delivered in an optimal way, on time and on budget.
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
Proactively contributing to the successful delivery of an effective
Programme Office function to assure the successful delivery of the overall
transformation programme, including supporting the Director of
Transformation on key projects and Transformation programme
assurance.

Responsibility for developing and managing a highly credible, innovative
and effective internal Transformation core team, that combines subject
matter expertise with more generalist skill sets across a range of levels
from senior officer to newly qualified graduate. This will include managing
relationships with key departmental contacts via a business partner
approach. Responsibility for developing the team to be able to provide
best practice guidance and coaching for programme and project
management organisation-wide.

Working with Chief Officers and Departments and the lead for Workforce
Development Strategy, contribute to the development of a consistent,
open and transparent approach to providing opportunities for ambitious
staff from across the Council to develop their careers by working with the
core team and contributing to transformational cross - cutting work
programmes. Working with the Director of Transformation to optimise the
opportunities in working jointly with external partners so that, at all times,
the Council’s key transformation and change programmes are resourced
in an optimal and collaborative manner.

Act as a catalyst for stimulating ideas and behaviours, playing a key part
in supporting the County Council in achieving cultural change and share
responsibilities for delivering strategic outcomes throughout the
organisation.

Developing internal capacity in such a way that best practice working
methods and approaches become ‘institutionalised’ and thus best enable
the Council to achieve its strategic aims.

Developing capability and opportunities for the successful provision of
highly regarded Transformation services for other local authorities and the
wider public sector.

Attend Elected Member, Corporate Management Team, or other officer
and partner meetings as appropriate.

Contribute proactively as a senior manager within the Policy and
Governance Management Team.
Corporate & statutory initiatives
Contributes to the development of and is accountable for corporate and departmental
equalities, health and safety, sustainability and other relevant policies and procedures.
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Key Decision Making Areas in the Role
 Service planning for area of responsibility, and contribution to wider County
Council service planning to drive/support delivery of strategic
transformation/change programmes.

High level strategic advice, support and challenge corporately and to Chief
Officers and Senior managers.

Resource allocation, sourcing and management, ensuring the delivery of
the highest quality (support) services within approved financial envelopes
Role Dimensions – financial (e.g. annual revenue budgets) and nonfinancial units (e.g. workload, customers/staff)
 Positive impact on the achievement of the Council’s strategic business goals.

Direct contribution to TtC efficiencies, representing a programme of £100m+,
in conjunction with operational departments.

Personal contribution to several high profile TtC Workstreams involving
matrix working across all departments at Chief Officer level.
Line management of the Transformation function, representing a high calibre
core team of c 14-18 staff plus internal secondments/placements.
Matrix management of a cross – departmental range of seconded
transformation team resources.



Senior responsible officer for ensuring best practice guidance and coaching
on programme and project management is developed and shared throughout
the organisation.
Main Contacts – external/internal customer contacts and purposeFrequency & level of contact may also be relevant
 Chief Executive

Corporate Management Team as a collective and individual Chief Officers
for individual transformation/change programmes

Director of Transformation (& Policy and Governance)

Transformation Management Team

Departmental Management Teams

Departmentally based TtC Workstream programme managers / leads

Members and Senior Officers across the different Council Departments

Lead for Workforce Development Strategy

Other Managers and staff at all levels across the County Council

External Partners – at Chief Executive and Senior Management levels.
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Person Specification:
Essential
Qualifications

N/A
Desirable
Qualifications

N/A
Essential
Knowledge,
Skills and
Experience

Substantially experienced and ‘qualified’ manager, with the ability
to relate a customer focussed approach to people at a professional
peer level, with technical specialists, non-technical customers and
employees

Significant transformation and/or consultancy experience in large
and complex organisations and in personally leading change,
capacity development and improvement and organisation wide
savings.

Professionally and technically competent and able to advise senior
professionals, members and chief officers on strategies, services
and benefits, and drive strategic change

Up to date knowledge of current and potential industry challenges,
changes, developments and trends

Able to operate and think independently and take responsibility for
decisions and actions

Able to maintain a strong focus on strategic improvement and be
persistent and resilient in securing its delivery, including the ability
to constructively challenge the organisation

Strong interpersonal skills, including the ability to persuade and
influence at a strategic level and maintain the confidence and trust
of management teams. Able to lead, motivate, inspire and organise
mixed teams of technical and business professionals from across
the organisation

Personally demonstrate behaviours that support the County
Council to embed positive cultural change and shared
responsibilities for delivering strategic outcomes throughout the
wider organisation
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Desirable
Knowledge,
Skills and
Experience

Wide knowledge of specialist / services areas and how it impacts
on services provided to customers, the widercommunity and the
organisation as a whole

Proven experience of leading change programmes successfully

Experience of managing diverse customer strategies whilst
ensuring that their overall strategic vision meets corporate
objectives

Strong business skills including programme/project planning and
management and high level financial management acumen,
including the ability to produce effective business cases and
proposals. Able to assess and evaluate business risk and take
effective action in project delivery

Strong analytical thinking and problem solving skills. Able to
analyse and present complex issues to individuals, small and large
groups internally and externally

Politically astute at all levels in the organisation and significant
understanding of the political environment in which the County
Council, its partners and other customers operate where relevant.

Demonstration of commercial awareness and acumen, business
and marketing skills, including experience of developing service
delivery options to external customers

Experience of managing and co-ordinating multi-disciplinary teams
to support the development of savings and improvements, with a
strong focus on risk management, business case development and
delivery of benefits realisation programmes

Experience of establishing and using public and private
benchmarking data to improve services and of building
relationships with external customers and partners.

N/A
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Working Conditions:
The following section provides an outline of the working conditions that may be
encountered in this role.


Display screen Equipment User
Driving – ability to meet the travel requirements of the role
The information contained in this document is meant for the purpose of recruitment and
selection only. A copy of the formal Role Profile that has been used to evaluate the pay
and grade information for this post using the Hay Evaluation Tool is available on request
from the IBC Recruitment Team on 0300 555 0223. Please quote: Role Profile Title Head of
Transformation Unit/ Role Profile Reference Number - 03041
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