1-877-ECO-PLUG
610-255-4762 FAX
www.northcreeknurseries.com
Thank You For Your Order!
OUR PLEDGE TO YOU
You are guaranteed to receive healthy, disease free plants that are true to name. Plants are
guaranteed to be alive and viable upon arrival. Our plants are not meant to be ready for retail
sale and may have been cut back for shipping purposes. In the winter months some plants
are shipped in a dormant state and may have no visible growth above the soil line.
WHEN YOU RECEIVE THE PLANTS
Count your boxes and inspect for major damage while the driver is present. Please unpack
and examine plants immediately upon arrival. Check for errors right away and contact us as
soon as possible if you have received the wrong quantity or size of plant or if you are
dissatisfied with the quality of your plugs. Please check the roots of dormant plants for
health and vigor.
HOW BEST TO EXTRACT YOUR PLUGS
Pulling on the crown of the plant can break roots at the stem. We suggest using a spatula to
dislodge the plug.
HOW TO HANDLE DORMANT PLANTS
In the cooler months some flats you receive will contain dormant plants. In our experience it
is best to allow these plants to break dormancy in their flats prior to potting up in larger
containers. Place flats in a warm greenhouse and wait for buds to break before transplanting.
Dormant plants require a minimal amount of watering. This reduces the risk of rot before
active growth begins.
CULTURAL INFORMATION
Basic cultural and growing requirements for each plant are listed on our website,
www.northcreeknurseries.com. If your questions are not answered there, please feel free to
contact us at [email protected] or 610-255-0100.
DO YOU NEED TAGS?
Our pot tags are larger and sturdier with sharp photography, detailed descriptions, care
instructions and habitat information. All tags sold match the quantity of plugs per flat – what
you need is what you get!
CLAIMS
All claims must be made within 5 days of shipment arrival. Please call us right away at 610255-0100 with any concerns. We suggest sending an email with photos of the problems if possible.
Send to [email protected].