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BUS 430 Chapter 3 quiz
1.
When Bill Gates stated that "Microsoft is always two years away from failure," he
was emphasizing the importance of
2.
Value chain measures would generally be less valuable to
3.
In choosing performance measures, an organization might consider all of the
following criteria except
4.
The service-profit chain model
5.
Productivity is the
6.
Which of the following would be a typical operational-level quality performance
measure?
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BUS 430 Chapter 5 quiz
1.
Which of the following is not a major characteristic of a customer relationship
management system (CRM)?
2.
Regarding industrial robots, which choice is not correct?
3.
During which stage of technology development and adoption is design and
demand flexibility most critical?
4.
Which of the following would not be included in a typical Customer Relationship
Management System (CRM)?
5.
Enterprise Resource Planning Systems (ERP)
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BUS 430 Quiz 1 set 1
Which one of the following has the highest goods content?
Support processes would typically include all of the following except
The quality revolution is most related to
Which is generally related to service operations?
The three issues that are at the core of operations management include all of the
following except
A support process could be any of the following except
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BUS 430 Quiz 1
•
Question 1
Which of the following is not a current challenge to OM?
•
Question 2
Which one of the following has the lowest goods content?
•
Question 3
Which one of the following has the highest goods content?
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BUS 430 Quiz 2
1.
Of the seven categories of the Malcolm Baldrige National Quality Award criteria,
which is least relevant to an operations manager?
2.
Employee satisfaction and other workforce-related measures fall into which
perspective in the Balanced Scorecard?
3.
Interlinking is the quantitative modeling of cause-and-effect relationships between
4.
Productivity is the
5.
Customer satisfaction rating increases as time-on-hold waiting decreases is an
example of
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BUS 430 Quiz 3
1.
Filing your individual federal tax returns would best be described as what type of
value chain?
2.
Information technology has significantly affected health care. Which of the
following is not an outcome?
3.
Computer integrated manufacturing systems result in all of the following
EXCEPT:
4.
Which of the following enables engineers to design, analyze, test, simulate, and
“manufacture” products before they physically exist?
5.
Infinite scalability is most related to
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BUS 430 Quiz 5
Question 1
The production of large goods such as airplanes is best accomplished using a
____ layout.
Question 2
All of the following are limitations to process layout except
Question 3
An assembly line with 28 operations is to be balanced. The total amount of
time required for all 28 operations is 39 minutes. The longest operation takes 2.2
minutes and the shortest takes 0.8 minutes. The line will operate for 450 minutes per
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BUS 430 QUIZ 6
Question 1
Safety capacity is intended for all of the following except
Question 2
Which of the following is a short-term capacity decision?
Question 3
According to the Theory of Constraints, ____ is the amount of money
generated per time period through actual sales.
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BUS 430 Quiz 7
1.
Inventory that acts as a buffer between workstations in flow shops or departments
in job shops is called ____ inventory.
2.
Backorders ____.
3.
Costs associated with backordering a product are called ____ costs.
4.
Which is not an advantage of the periodic review system?
5.
Using a fixed quantity system (FQS), as the reorder point increases
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BUS 430 QUIZ 8
Question 1
Scheduling refers to specifying
Question 2
The time needed to process a given set of jobs is called
Question 3
Which of the following is not a consideration when designing an
appointment system?
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BUS 430 Quiz 9
1.
GE's Six Sigma problem solving approach employs five phases. Which is not one
of the phases?
2.
Which of the following is not a part of Philip Crosby's philosophy of quality?
3.
Which of the following is not directly related to W. Edwards Deming?
4.
Which does not fit with Six Sigma implementation?
5.
Machine down time and downgrading costs are examples of which type of quality
cost?
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BUS 430 Quiz 10
1.
In a Kanban system, the numerator of the formula K = [d(p + w)(1 + α)]/C is
analogous to
2.
Quick setup or changeover of tooling and fixtures is associated with ____.
3.
Ford Motor Company has decided to switch to a pull system of manufacturing
and distribution for its vehicles. Which one of the following is most likely to occur?
4.
A withdrawal Kanban
5.
Which of the following is not one of the 5Ss?
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BUS 430 Week 2 Case Study Waldo County
Case Study: Waldo County. Please read the case study “Waldo County” at the end
ofChapter 10 and questions 1 and 2 of that case listed below. Please show your
calculations.
1.
What is the project's NPV, given the projections in the Table 10.8?
2.
Conduct a sensitivity analysis and a scenario analysis of the project. What do
these analyses reveal about
the project's risks and potential value?
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BUS 430 Week 3 Quiz 2
•
Question 1
Which of the following would be an example of an innovation and learning
performance measure?
•
Question 2
The triple bottom line (TBL or 3BL) refers to the measurement of sustainability in all
of the following areas except
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BUS 430 Week 3 Quiz
•
Question 1
Which of the following would be an example of an innovation and learning
performance measure?
•
Question 2
The triple bottom line (TBL or 3BL) refers to the measurement of sustainability in all
of the following areas except
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BUS 430 Week 4 Assignment 1 LensCrafters Case
Study
Assignment 1: LensCrafters Case Study
Due Week 4 and worth 250 points
This assignment requires student complete an analysis of the LensCrafters case from
Chapter 6 of the text.
Write a six to seven (6-7) page paper in which you:
Evaluate LensCrafters’ operations strategy and explain how the organization seeks to
gain a competitive advantage in terms of sustainability.
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BUS 430 Week 5 Quiz 4
Question 1
In a design specification 25 ± 1.5, the value 25 is called the ____, while ± 1.5
is called the ____.
•
Question 2
The final step in using the House of Quality involves identifying those technical
features that meet any of the following criteria except
•
Question 3
High customer contact systems would most commonly be found in ____.
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BUS 430 Week 8 Assignment 2 Inventory
Management
Assignment 2: Inventory Management
Due Week 8 and worth 300 points
Research two (2) manufacturing or two (2) service companies that manage inventory and
complete this assignment.
Write a six to eight (6-8) page paper in which you:
Determine the types of inventories these companies currently manage and describe their
essential inventory characteristics.
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BUS 430 Week 9 Quiz 8
1.
Johnson’s sequencing rule is used to sequence
2.
Which of the following is an example of a situation for which a Gantt chart
would be appropriate?
3.
Considering a two-resource sequencing problem,
4.
The Shortest Processing Time (SPT) rule
5.
Scheduling refers to specifying
6.
A requirement of Johnson’s two-resource sequencing rule is
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BUS 430 Week 10 Quiz 9
A tool to help determine how a process works and what it is supposed to do is a
2. Root cause analysis uses all of the following tools and methods except
3. Six Sigma efforts have use all of the following concepts and methods except
4. Which does not fit with Six Sigma implementation?
5. A tool to help focus on the most significant problems is
6. Which of the following describes the quality definition of fitness for use?
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BUS 430 Week 11 Quiz 10
Principles of lean operating systems include all of the following except
Which of the following is least related to a push system?
Ford Motor Company has decided to switch to a pull system of manufacturing and
distribution for its vehicles. Which one of the following is most likely to occur?
Long leadtimes and higher workinprocess is most closely related to which of Toyota's
"Seven Major Waste Categories?"
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