4th
7th
16th
17th
Staff are generally happy with the role compared to their initial
expectations, 66% especially so.
3rd
7th
Good
reputation
Tailored /
creative support
9th
Re
lat
io
(Least)
s
3rd
5th
Independent
& trusted
Freedom
& autonomy
2nd
Overinflated
external
expectation of
role
15th
Flexible
hours
6th
High amount of
complex cases /
caseload too
high
8th
Friendly
team
2nd
Total
14th
External agencies
difficult to engage
with
hip
Clinical
supervision
staff say
Lack of professionalism from some
staff
11th
ns
14th
Homeworking
Homeworking
13th
Multi-agency
working
12th
11th
Less time with
family / friends
Other notable findings
77% would like the caseload decreased.
they had given up the camaraderie of an office
52% felt
environment to work for PASS.
72% felt supported by PASS managers.
the role has changed their parental style and/or
36% said
interaction with own children.
64% said the role has made them more confident.
one-to-one mentoring as the top intervention
100% ranked
technique to achieve outcomes.
61% felt that support should start sooner.
parental skills as the barrier that causes the
32% ranked
greatest impact on achieving outcomes.
55% would like more group work carried out.
10th
Stress
Difficult to cover
leave
(Least)
Managers not
firm / decisive
re
6th
Salary
13th
Not as good
A lot worse
Early Intervention
(Challenging &
Rewarding)
Unclear guidelines
/ policy
10th
Expected
33%
5th
du
a
Emotionally
draining
8th
Lack of knowledge
in team / training
need
Better
th
Make a
difference
Too much
travel
9th
Variety of
work
12th
High amount of
safeguarding
le
26%
(Most)
Supportive
organisation /
Shared ethos
Far exceeded
(Most)
Improving young
people’s lives
Support length
too short
Lack of structure /
organisation
To what extent has the role
lived up to expectations?
33%
1st
1st
Ro
4% 4%
Cha
rity
Methodology
Eight members of the PASS team took part in a scoping
interview. They were asked what are positive and negative
aspects of working for PASS. Afterwards, the full PASS team of
27 were asked to rank the two lists.
r
e
c
i
v
The
ind
ivi
4
ff)
sta
l(
How to read the infographic
The different aspects of working for PASS are represented by
discs, which are placed into one of four sections to identify
what they impact most upon. Some discs straddle two
neighbouring sections, those touching the middle impact upon
both diagonal sections. ‘Thumbs up’ denotes a positive aspect,
while ‘thumbs down’ denotes negative. The number shows the
priority assigned by staff, with 1 being the highest ranked
positive / negative aspect.
/s
e
Staff
role theory of change
What is it like to work for the Porchlight Adolescent Support Service (PASS)?