Closure Codes
*there are other codes that are available to the Service Companies to use
however the list below is relevant for UCLL
TROUBLE FOUND CODES
1** Customer Premises Equipment
Code
Short title (40 characters max)
10*
12*
120
121
SPECIAL STUDIES (not currently in OUT)
NON MAINTAINED EQUIPMENT
Non Maintained Telephone Telepermit
Non Maintained Telephone Non Telepermit
124
125
126
128
129
12A
12B
Customer Modem
Customer CPE Other
Customer RGW
PC Hardware
PC Software
Mobile Telephone
Mobile Telepager
2** Business Systems
Code
Short title (40 characters max)
20*
21*
210
211
212
213
214
215
22*
220
221
222
223
224
225
226
227
23*
230
231
232
233
234
SPECIAL STUDIES (not currently in OUT)
POWER
Power Pack
Mains Power
Fuse
Rectifier
Batteries
Earth
ATTENDANT STATION
Console/Attendant Station
Keys/Switches
Dial/Keypad
Lights/Lamps
VDU
Handset/Headset
Diagnostic Alarms
Automated Alarms
MISCELLANEOUS EQUIPMENT
Call Detail Recorder
Call Sequencer
Music Source
Paging System
Answer Machine
235
236
24*
240
241
242
243
244
25*
250
27*
270
271
272
28*
280
29*
291
299
Voice Mail
Customer Interactive Voice Response
CARDS
Trunk Card
Extn. Card
SLIC Card
Common Control Card
Miscellaneous Terminal Card
PROGRAMME
System Programme
SWITCHING
Electro-Mech
Electronic Switching
Router
SYSTEM PHONE
System Dependant Phone
COMMON EQUIPMENT
Air Conditioning Related
Referred PBX
3** Premises Wiring
Code
Short title (40 characters max)
30*
31*
316
32*
325
35*
350
358
359
36*
360
SPECIAL STUDIES (not currently in OUT)
FRAME/TERMINAL
Frame Hardware
JUMPER
Jumper Related
LINE TERMINATION UNIT
Misc. Blocks, Jacks and Other
2 - Wire Block/Jack
3 - Wire Block/Jack
NON MAINTAINED CABLE
Non Maintained Cable
4** Access - Distribution
Code
Short title (40 characters max)
4A*
4B*
4B0
4B1
4B2
4B3
4C*
4C0
4C1
4D*
4D0
4D1
4F*
4F0
SPECIAL STUDIES (not currently in OUT)
SERVICE LEAD
U/G Service Lead
Aerial Service Lead
Local cable multi customer (U/G)
Local cable multi customer (aerial)
ACCESS POINT
Plastic fed access point
Lead fed access point
JOINT
Joint Closure
Wire - Joint
DISTRIBUTION CABLE/PAIR
Filled Plastic Cable
4F1
4F2
4F3
4F4
4F5
4G*
4G0
4G1
4G2
4G3
4G4
4H*
4H0
4H1
4H2
Unfilled Plastic Cable
Barrier Sheath Cable
Lead Cable (Hessian, Armoured, etc)
Fibre Optic Cable
Coaxial Cable
MISC. HARDWARE
Pole, Pole Hardware
Manhole / Pit
Ducting / Casing / Pipe
Redundant Cable
No Cable
DEMARCATION POINT
External Termination Point (ETP/NTU)
Business System
ADSL Splitter
5** Access - Feeder
Code
Short title (40 characters max)
5A*
5B*
5B0
5B1
5B2
5B3
5B4
5B5
5B6
5C*
5C0
5C1
5C2
5C3
5D*
5D0
5D1
5F*
5F0
5F1
5F2
5F3
5F4
5F5
5G*
5G0
5G1
5G2
5G3
5G4
5H*
5H0
SPECIAL STUDIES (not currently in OUT)
PRESSURISATION / LOADING
Valve
Air Dryer Machine
Transducer
Pressurisation Monitor
Flow Panel/air lines/air bottles
Loading Coil
Gas Seal / Dam
CROSS CONNECT CABINET
Jumper
Cabinet
Cable tail
Terminal Block
JOINT
Joint Closure
Wire - Joint
FEEDER CABLE
Filled Plastic Cable
Unfilled Plastic Cable
Barrier Sheath Cable
Lead Cable (Hessian, Armoured, etc)
Fibre Optic Cable
Coaxial Cable
MISCELLANEOUS HARDWARE
Pole, Pole Hardware
Manhole
Ducting / Casing
Redundant Cable
No Cable
MDF/IDF
Jumper
5H1
5H2
Plugs, Fuses, Links, Arresters etc.
Terminal Block
6** Special Circuits
Code
Short title (40 characters max)
60*
69*
690
691
692
693
694
699
SPECIAL STUDIES (not currently in OUT)
TIE LINES
PABX Line Card
MUX Equipment
Core Network
Network Local
Other Tie Lines
Refer Data Repair
7** Central Office
Code
Short title (40 characters max)
70*
79*
790
792
795
796
797
798
799
SPECIAL STUDIES (not currently in OUT)
BUILDING SERVICES
Security Hardware
Fire Detection Equipment
DC Power
Other Building Services
AC Power Systems
Standby Power Systems
Air Conditioning
8** Miscellaneous
Code
Short title (40 characters max)
80*
81*
811
815
818
82*
821
822
824
825
826
829
85*
850
852
SPECIAL STUDIES (not currently in OUT)
MISCELLANEOUS
Features not provided
System cancelled work
Cable Located
CUSTOMER
Customer
Customer cancelled, Truck-roll
Receiver not replaced correctly
Sounder turned off
Customer cancelled, No Truck-roll
Customer Chosen To Check Own CPE
OTHER SERVICE PROVIDERS
National Interconnect Service Provider
International Service Provider
853
854
855
86*
864
865
869
888
Internet Service Provider
Other Service Provider
Access Provider
FAILED PROVISIONING
Other Provisioning Failures
Failed bulk migration
Billing Services
Chargeable Enquiry
9** Found Ok
Code
Short title (40 characters max)
90*
91*
910
911
912
917
92*
920
921
922
923
924
925
926
927
928
929
93*
930
931
932
933
934
935
936
937
938
939
94*
941
942
943
944
945
946
947
948
949
999
SPECIAL STUDIES (not currently in OUT)
FOUND OK INSIDE PLANT
Found OK Inside Plant
Found OK inside Plant Proved outside
Disconnected for Non-payment
Found OK to specification
FOK DISPATCHED FIELD
Suspect feeder cable
Suspect distribution cable
Suspect central office
Suspect field activity
Suspect CPE
Suspect customer action
Cleared while tracing
Found OK to specification
No apparent cause
Found OK cust. unaware of problem
FOK NO DISPATCH
Suspect reticulation
Suspect service order action
Suspect central office
Suspect field activity
Suspect CPE
Suspect customer action
Cleared while testing
Found OK to specification
No trouble fnd/no appt. cause
TOK cust. unaware of problem
FOK DISPATCHED BUS SYS
Suspect card
Suspect programme
Suspect field activity
Suspect CPE
Suspect customer action
Cleared while locating
Suspect central office
FOK no apparent cause
FOK cust. unaware of problem
Exclude Ticket
CAUSE CODES
Code
0*
1*
10
2*
20
21
3*
30
31
32
33
34
36
37
38
4*
40
5*
54
56
57
6*
60
61
63
64
66
67
68
7*
70
8*
80
99
Short title (40 characters max)
SPECIAL STUDIES
PEOPLE PREVIOUS ACTION
Employee
PEOPLE PREVIOUS ACTION CONTRACTED
Agent
Third Party
CONDITION
Dirt/Foreign matter
Deterioration
Corrosion
Manufacturing defect
Poor adjustment
Missing
Incorrect
Damaged
PEOPLE PREVIOUS ACTION MALICIOUS
Malicious / Theft Action
ENVIRONMENT
Lightning
Mains Power
Abnormal Natural Event
MISCELLANEOUS
Fire
Pests
Trees/Foliage
Electrical/EPR
Unknown
Radio Interference
Design
PEOPLE PREVIOUS ACTION CUSTOMER
Customer
NETWORK
Network Abnormal Event
EXCLUDES
ACTION CODES
Code
*
0
1
2
3
5
6
7
8
9
1*
Short title (40 characters max)
ACTION
Under Observation
Changed
Repaired/adjusted
Installed
Referred cust/agent
Cleared obstruction
Reset/initialise/reprogram
Provide instruction
None
ACTION
10
11
12
13
15
16
17
18
19
Under Observation
Changed
Repaired/adjusted
Installed
Referred cust/agent
Cleared obstruction
Reset/initialise/reprogram
Provide instruction
None
REJECT CODES
Code
R01
R02
Short title (40 characters max)
Dangerous Animal On Site
No Access Available To Customer Premises
R03
R04
R05
R10
R21
R22
R23
R24
R25
R26
R27
R28
R29
R30
R31
R32
R33
R34
R35
R36
R37
R38
R40
R41
R42
R43
R44
R45
R46
R47
R48
R49
R50
R51
R52
R60
R61
No Access Available To Plant
Special Vehicle Required
Safety
Other
No Plant Available
Under Action Other Indiv
Wrong Work Type
Wrong Work Division
Related Event
Known SP In Area
Not Preferred SP
Non Preferred SP
Permit Required
Insufficient Info On Req
Refer Another Wrk Div/type
Refer Same Work Div/type
Susp/Prvd To Network In
Susp/Prvd To Network Out
Susp/Prvd To CPE
Susp/Prvd To PABX
Susp/Prvd To Bearers
Susp/Prvd To Data
Other
Going On Sick, A/L
Conflicts With Appointment
Responding To Urgent Req
At/Going To Lunch
Unable To Leave Present Req
Currently Assisting
Unable To Make Appoint
Temporary Service Given
Carried Forward
Pushed Request
Appointment Made
To Work On Another Req
Other
No Perm Relc Equip Avail
R62
R63
R64
R65
R70
R99
Replc Equip Not Carried
Don’t Have Skills/Knowldg
Weather Unpermittable
Vehicle Problems
Other
Other
REFER CODES
Code
R01
R02
R03
R04
R05
R10
R21
R22
R23
R24
R25
R26
R27
R28
R29
R30
R31
R32
R33
R34
R35
R36
R37
R38
R40
R41
R42
R43
R44
R45
R46
R47
R48
R49
R50
R51
R52
R60
R61
R62
R63
R64
R65
Short title (40 characters max)
Dangerous Animal On Site
No Access Cust Premises
No Access Plant
Special Vehicle Required
Safety
Other
No Plant Availab
Underaction By Other Indiv
Wrong Work Type
Wrong Work Divison
Related Event
Known S/P In Area
Not Preferred S/P
Non-preferred S/P
Permit Required
Insufficient Info On Req
Refer Another Wrk Div/Type
Refer Same Work Div/Type
Susp/Prvd To Network In
Susp/Prvd To Network Out
Susp/Prvd To CPE
Susp/Prvd To PABX
Susp/Prvd To Bearers
Susp/Prvd To Data
Other
Going On Sick, A/L
Conflicts With Appoint
Responding To Urgent Req
At/Going To Lunch
Unable Leave Present Req
Currently Assisting
Unable To Make Appoint
Temporary Service Given
Carried Forward
Pushed Request
Appointment Made
To Work On Another Req
Other
No Perm Relc Equip Avail
Replc Equip Not Carried
Don’t Have Skills/Knowldg
Weather Unpermitable
Vehicle Problems
R70
R81
R82
R83
R84
R85
R86
R87
R88
R99
Other
Service Visit Fee: Metro
Service Visit Fee: Rural
Service Visit Fee: Remote
Service Visit Fee: Rural Exceptions
SVF + Proved Out: Metro
SVF + Proved Out: Rural
SVF + Proved Out: Remote
SVF + Proved Out: Rural Exceptions
Other