PRESS INFORMATION
November 2015
Mortgage Services
Local Capita team wins Mortgage
Finance Gazette award
Capita Mortgage Services’ arrears & recoveries team, based in
Ipswich, has won an award for the best debt and arrears strategy
for 2016. The team was presented with the Mortgage Finance
Gazette award at a ceremony on 18th November in London.
The award was in recognition of the team’s work in helping its
clients and their borrowers to manage mortgage arrears – from
identifying financially vulnerable borrowers in order to help
prevent them getting into arrears and providing them with the
correct information early in the process, to delivering a consistent
service through one point of contact all the way through the
process and training its employees to make tough decisions when
necessary.
Joanne Atkin, Group Editor of Mortgage Finance Gazette, said:
“Capita has a proactive approach to helping people try to lift
themselves out of arrears by understanding their situation rather
than just concentrating on money collection. Having a dedicated
case manager who is specifically trained and regularly assessed is
an important part of this process. The judges particularly liked the
court training case managers receive from a real District Judge so
they can understand the workings of a courtroom and the impact
on borrowers who are struggling.”
Capita Mortgage Services has been managing arrears for over 40
years and ensures clients have confidence and trust in the advice
offered by its employees. The team in Ipswich is made up of 35
employees, headed up by Craig Osborne, Sharon Ross, Devon
Hambling, Robert Swansborough and Kerrie Hornberger.
Stuart Steele, head of operations at Capita Mortgage Services,
said: “We are really delighted that this award recognises not only
the skills and abilities of the arrears & recoveries team here at
Capita Mortgage Services and the great level of service that they
provide to both customers and clients, but also the strength and
variety of our training programme. This is key to ensuring we are
able to build on our capabilities and grow at the same time
“We believe that developing a proactive relationship and tailored
solutions for our clients is the best way to manage a situation
involving debt and arrears, so that the best interest of our clients is
always maintained.”
Now in its 16th year, the Mortgage Finance Gazette Awards
acknowledge the achievements over the past year of the mortgage
lending industry, from an innovative product to revolutionary
technology.
Notes to editors. For further information please contact:
Simon Coughlin
t: +44 (0)207 654 2192
e:[email protected]
Esyllt Sears
t: +44 (0)207 654 2341
e:[email protected]
Capita Press Office out of hours
t: +44 (0)207 654 2399
Capita is a leading UK provider of technology-enabled customer and business process services and integrated professional support services. With 74,000 people at over 400 sites, including 80
business centres across the UK, Europe, India and South Africa, Capita uses its expertise, infrastructure and scale benefits to transform its clients’ services, driving down costs and adding value.
Capita is quoted on the London Stock Exchange (CPI.L), and is a constituent of the FTSE 100 with 2014 revenue of £4.4 billion. Further information on Capita can be found at: www.capita.co.uk.
DS15116