Job Description
Job Title
Night Concierge
Responsible to
The Housing Co Ordinator
Responsible for
No staff responsibility
Organisation Chart for the role
Job Purpose
To deliver a professional night security and concierge service to YMCA residents
to ensure that the project is a safe and quality environment in which young
people can belong, contribute and thrive.
Key Responsibilities / Duties
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To ensure the effective control of CCTV operations and door access systems
complying with data protection requirements and maximize the benefits of
this resource in terms of staff and resident’s safety.
To liaise with the Housing Co-ordinator, colleagues residents and contractors
as necessary to maximize the objective of providing a quality concierge
service.
To take appropriate action to protect the project, including identifying any
activities which may result in damage to property or undue annoyance to the
residents and neighbours.
To maintain active records of all interactions with young people in the project.
To ensure all equipment on site is in good working order, maintained in a
clean functional state of repair, and all repairs needed in the communal areas
are documented and reported.
To positively promote the image of the organisation in all dealings with
residents and colleagues and other agencies by providing a professional and
quality service.
To be responsible for programming /reprogramming of fobs, collecting money
in relation to this and forwarding to the Housing Co-ordinator.
To provide a security presence, in support of residents, undertaking regular
patrols of the project, taking appropriate action with regard to any acts of
nuisance at/in the project.
To provide a professional front line enquiry and reception service to residents,
visitors and contractors and to deal appropriately with any day to day
enquiries and complaints or redirecting as necessary.
To maintain the appearance of the Concierge station, ensuring that it remains
clean and tidy at all times. Receiving and recording of information reported
regarding housing or maintenance issues, completion of appropriate
paperwork. Logging and reporting to the Housing Co-ordinator all information
as necessary.
To have a regard for Health & Safety issues relating to users of the project
and identifying areas of concern within the scheme via television monitors,
reporting such matters to the relevant people e.g. hazardous objects, failed
lighting.
To prepare written reports in respect of any such acts of vandalism, damage,
or other breaches of License Agreements for the attention of the Housing Coordinator.
To be conversant with appropriate security and emergency procedures and
regulations and attend to emergency situations, as required, assess the
situation and call out the appropriate personnel and, where necessary make
the situation safe.
To monitor regularly the cleanliness in the main entrance, communal and bin
areas and to report any problems to the Housing Co-ordinator
To participate in training courses which are deemed beneficial to the post.
To attend regular supervision/appraisal sessions with the line manager in
accordance with current arrangements for the supervision of employees.
To undertake any duties and responsibilities as are within the spirit of the job
purpose, the title of the post and its grading.
Person Specification and Key Competencies
ESSENTIAL
(i.e. the qualities that an applicant needs
to be able to do the job)
Work Experience
Qualifications
DESIRABLE
(i.e. the qualities that the
applicant needs to be able to do
the job well)
 Work with young people in a
youth work setting.
 Delivering group work with young
people
 Working 1-1 with young people
 Work within a residential setting
 Building
developmental
relationships with young people
 Experience of working with young
people from diverse backgrounds
 Experience of working with young
people with diverse needs and
abilities
 Working as part of a team
 To be responsible for the security
of the buildings, equipment and
any monies collected in the
project
 Experience of providing support
and liaising with on-call manager
and other staff in emergency
situations
 Experience of being able to make
appropriate
decisions
when
unsupervised, working within the
policies and procedures of the
Association
 Level 2 Diploma in Youth Work
Practice
 Professional
youth
Qualification
Work
 Level 3 Diploma in Youth
Work Practice
Special Skills
Personal
Attributes
Other
Circumstances
 Basic IT skills
 Report writing
 Organising own workload and
time
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Flexible
Problem Solver
Good time management
Empathetic
Ability to work flexible hours
Ability to be a positive role model
for young people e.g. by being
supportive and reliable
 Good communication skills
 Promote the organisation
positively
 Ability to drive and holder of
a driving licence
Terms and Conditions
Hours of work
A rota based on an average of 37.5 hours a week
Salary
£15,000 per annum
Holiday
4 weeks a year
Place of work
Based at Daimler Green with a requirement to visit and work
from all sites as required