Omniquo Contact: Anand Nukala
Title: VP of Business Development & Product Marketing
Email: [email protected]
phone: 425-633-0592
FOR IMMEDIATE RELEASE
Omniquo Announces AppConnect Partnership with Talkdesk
New Omniquo’s Artificial Intelligence Agent product to be available on
AppConnect, the first enterprise app store
June, 27, 2017 — Omniquo is proud to announce that they’ll be joining
Talkdesk’s AppConnect, the first enterprise app store. Talkdesk, the world’s
leading cloud-based contact center software announced AppConnect earlier this
year at Opentalk, their annual thought leadership event in San Francisco, and has
since grown the platform to offer a wider range of contact center apps.
AppConnect features solutions that offer voice analytics, business intelligence,
workforce management, quality assurance and more. Starting soon, Talkdesk
admins can integrate Omniquo’s conversational artificial intelligence capabilities
into their contact center stack with just a single click. Like all AppConnect tools,
Omniquo’s flagship conversation agent – “Gofer” will be available as a free trial
with a pay-as-you-go system in place after the trial.
Omniquo will provide its deep domain conversational Artificial Intelligence (A.I)
product to offer intelligent agents to Talkdesk’s customers. These intelligent agents
will engage in real time natural conversation with customers or prospects by chat
or SMS to carry on a bidirectional parlay. Real-time interaction maximizes
customer engagement and reduces web site drop rates. By automating the process
of transitioning ‘intent & context’ from chat to voice channel, the contact center
improves its operational productivity while providing a superior user experience.
“Omniquo is thrilled to be part of the Talkdesk ecosystem. Our intelligent agent
product and the A.I. based conversation platform is a perfect fit for the next
generation customer interaction disrupters like Talkdesk. We are confident this
synergy will drive higher engagement rates and operational efficiency to Talk Desk
users.” said Sunny Gosain, Chairman and CEO of Omniquo.
“When we built AppConnect, partners like Omniquo are exactly who we had in
mind for the platform. Their technology is world-class and they share our team’s
vision of a contact center that can adapt in real-time to customer needs.” said
Robert Sur, Head of Platform at Talkdesk.
About Omniquo
Omniquo provides artificial intelligence software suite that powers the functions of
Sales, Marketing, Service and transactional workflow. Omniquo’s differentiated IP
in deep domain conversational A.I. understands meaning from content such as
emails, chat, SMS, documents, web, social media and powers the company’s
Intelligent Agent and dark data insights product lines. Omniquo’s customers range
from Fortune 500 to startups that use the companies ‘intelligent agents’ to drive
intent based automation.
About Talkdesk
Talkdesk is next-generation cloud-based contact center software that helps you
deliver delightful customer service. The intuitive browser-based interface offers
robust functionality with advanced features, comprehensive reporting and seamless
integrations with 25+ business tools to empower agents to have personalized,
effective conversations with customers.
In April of 2017, Talkdesk launched AppConnect, the first enterprise app store,
expanding their contact center functionality to include integrations with new
partners. These one-click integrations all offer free trial versions for interested
customers and can be managed on a pay-as-you-go plan after the trial. For more
information, visit talkdesk.com/appconnect.