Welcome to Chase!
Your Guide to the Pre-Employment Process
Follow this guide to complete the initial steps of the Chase
pre-employment process. To avoid delaying your start date,
these steps must be completed within 24 hours:
c
Get started with Pre-Employment
1 Complete Online Onboarding Forms
2 Sign Offer Letter accepting employment
3 Be fingerprinted
4 Take a drug test
5 Complete an I-9 Form
b
Return your Pre-Employment Forms
Have questions or need help?
Contact Chase’s Pre-Employment Team
Monday - Friday, 8 a.m. - 8 p.m. Eastern Time
at (877) 332-4473
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Welcome to Chase!
c Get Started
With Your
Pre-Employment
Pre-Employment Guide
We’re excited that you’re joining Chase, and have prepared this
guide to help you get through your pre-employment requirements
quickly and easily. It’s important to get started right away to
avoid delaying your start date.
Location Affects How You’ll Complete,
Return Forms
How close you live to a Chase New Hire Welcome Center, or
LabCorp testing facility determined how we asked you to complete
and return your Pre-Employment Forms. You may be providing
information online, or completing paper forms which you’ll bring
to a scheduled appointment or return by overnight courier
(FedEx or UPS).
Refer to your email from JPMC Staffing with “Welcome to Chase!
Complete Your Pre-Employment Process Soon” as the subject line
to confirm if you have a scheduled pre-employment appointment.
Using This Guide
The first section of this guide gives you step-by-step instructions
on completing the following 5 pre-employment requirements:
1 Complete Online Onboarding Forms
2 Sign Offer Letter accepting employment
3 Be fingerprinted
4 Take a drug test
5 Complete an I-9 Form
The second section of the guide, Your Pre-Employment Forms,
starts on page 7 and includes the forms you may need to
complete. For easy reference, the step numbers in the instructions
match up with the numbers in the forms section. If you downloaded a PDF copy of this guide, you may need access to a printer.
The final step, Return Your Pre-Employment Forms, provides a
quick reference for how you’ll return the information back to Chase
that you’ve worked so hard to complete in 24 hours.
Have questions?
Contact our Pre-Employment Team for help
toll free at (877) 332-4473
Team members are available Monday through Friday,
8 a.m. to 8 p.m. Eastern Time to answer your questions.
2
Welcome to Chase!
1 Complete Online
Onboarding Forms
Pre-Employment Guide
At the time you were offered a job at Chase, you received an email
from JPMC Staffing that included a link to the Chase Onboarding
Site. By now you should have visited the site and completed your
online onboarding forms.
If you indicated that we should NOT contact your
current employer:
• Email a copy of your W-2 and a pay stub to:
[email protected]
• OR fax a copy of your W-2 and a pay stub to:
(866) 378-1440
• You’ll receive a confirmation that we received you email or
fax within three business days.
If you’ve completed your online onboarding forms, skip to step 2,
Accept Offer of Employment.
If you haven’t completed this important step, do it now. Locate the
pre-employment e-mail you received from JPMC Staffing for a link
to the Onboarding Site and your temporary user name. Use the
password you created when you applied for this position online.
If you’ve forgotten your password, enter your user name and click
on the ‘Forgot Password’ link to receive a new, temporary password
by e-mail in about 30 minutes. You can also call 1-866-473-6765
to receive a temporary password or for technical assistance.
You’ll need the following information available to complete your
online forms:
• Previous employment details - company name, address,
phone number, and dates of employment
• Education details - name of school, address, dates
you attended
• Previous home addresses
• Emergency contact information
• Account information if you choose to receive your pay by
direct deposit.
2 Accept Offer of
Employment
You received an email from Chase with the subject Offer of
Employment For Chase. The email contains a link to your
Employment Offer.
You’ll use your email address to log in to the online form. Follow
the simple instructions to verify your identity, create an electronic
signature and view your Employment Offer. Once you’ve reviewed
and accepted the terms of your offer, you’ll submit your formal
acceptance online.
3
Welcome to Chase!
3 Be Fingerprinted
Pre-Employment Guide
As a condition of your employment, you are required to be fingerprinted. Fingerprints are used to complete a criminal background
check. The results may affect your eligibility to work at Chase or
your start date.
If you were scheduled for electronic
(LiveScan) fingerprinting:
• At a Chase or non-Chase facility: Bring a valid photo
I.D. You don’t need to complete the LiveScan Electronic
Fingerprint Information Form.
If you were asked to complete
fingerprint cards:
• Two fingerprint cards were included in your package.
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DON’T
FORGET
Regardless of how you’re
being fingerprinted, you’ll
need to have a valid,
government-issued photo
I.D. with you when you go
to your appointment.
• You can take your fingerprint cards to any location that will
use the cards you received to record your fingerprints. Typically, a law enforcement agency or notary will provide this
service. There may be up to a $25 fee. You should call ahead
to schedule an appointment, check on fees and acceptable
payment options. Be sure to ask for a receipt. On your
first day of work, give the receipt to your manager so you
can be reimbursed for the cost.
• Before you go, it’s important to refer to the highlighted
sections on the sample fingerprint card (see page 8) and
complete the corresponding sections on your fingerprint
cards. Please use black ink and print legibly. Illegible writing
will delay processing. You’ll also need to take a valid
photo I.D.
• Return Both fingerprint cards to Chase in the overnight
courier (FedEx or UPS) return envelope you received.
Need more than 24 hours? If your local law enforcement
agency only does fingerprinting on a specific day, please return
your fingerprint cards as soon as possible.
4
Welcome to Chase!
4 Take a Drug Test
Pre-Employment Guide
As a condition of your employment, you are required to take a drug
test. The results of your drug test may affect your eligibility to work
at Chase or your start date. You’ll need to visit an approved lab for
your drug test. You’ll need to take the Chain of Custody Form
with you. Chase uses two different Chain of Custody forms based
on your location.
If you received a multiple page form (Overnight
Package):
• Locate the closest partner lab to you on the list included with
the form.
• Before you go, call the lab you have selected to confirm they
perform occupational urine drug screen collections and the
hours the lab is open.
If you did NOT receive a multiple page form:
• Print the Chain of Custody form on page 9 of this guide.
• Locate the closest LabCorp lab by visiting
http://www.labcorp.com/psc/index.html. Please
make sure that you select “occupational urine drug
screen collection” to ensure that the lab you plan on
going to, conducts pre-employment testing.
5 Complete an
I-9 Form
As a new Chase employee you must establish your identity and
valid employment eligibility by completing an electronic I-9 Form.
If you’re scheduled for an appointment:
• You’ll need to complete section 1 of the online I-9
form before going to your appointment.
You’ll receive an email from our I-9 vendor, CARCO Group.
This email will have a link to their website as well as your
first time username and password. You will receive this email
24 hours after completing your Onboarding Forms. Please
make sure you complete Section 1 of the I-9 before your onsite appointment. Please bring original forms of
government issued identification for your appointment.
The online site has a full list of acceptable IDs.
If you have NOT been scheduled for an
appointment:
• You’ll need to complete section 1 of the online I-9 form
before your first day.
You’ll receive an email from our I-9 vendor, CARCO Group.
This email will have a link to their website as well as your
first time username and password. You will receive this email
24 hours after completing your Onboarding Forms. Please
bring original forms of government issued identification on
your first day as you will be completing this with your hiring
manager. The online site has a full list of acceptable IDs.
5
Welcome to Chase!
b Return Your
Pre-Employment
Forms
Pre-Employment Guide
Where you live determined if you have a scheduled pre-employment
appointment or if you received an overnight courier (FedEx or UPS)
package, as well as how you’ll need to return your pre-employment
forms. Here’s a quick reference for the final step of the process:
If You Have a Scheduled Appointment and
DID NOT Receive an Overnight Package
You’ll need to bring the following with you to your appointment:
• Acceptable forms of identification for I-9
If You Received an Overnight Package
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You’ll need to return some of the documents to Chase in the overnight courier (FedEx or UPS) return envelope you received as part of
this package. The rest you’ll bring with you to your appointment.
DON’T
FORGET
If you indicated that we
should not contact your
current employer, AND:
Return in the Overnight Courier (FedEx or UPS) Envelope:
• If you received fingerprint cards, return both completed cards.
Are scheduled to meet with
the Pre-Employment Team,
bring a copy of your W-2 and a
pay stub to your appointment.
Are NOT scheduled to meet
with the Pre-Employment
Team, email a copy of your
W-2 and a pay stub to
[email protected]
OR fax a copy of your W-2 and
a pay stub to: 866-378-1440.
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Your Pre-Employment Forms
Please complete within 24 hours
Using the instructions provided in the guide, please
complete the following forms:
Completed online 4
Received by e-mail 4
1 Onboarding Forms
2 Offer of Employment Letter
3 Fingerprint cards
4 Drug Test Collection Authorization & Chain
of Custody Form
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Pre-Employment Forms 3
Fingerprint Cards
If you received two finger print cards with this package, you’ll need to fill in the sections
of the card outlined with a solid line on the picture of the card below. You may also be
asked to complete the sections outlined with the dotted lines.
See page 4 for instructions.
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Pre-Employment Forms 4
Drug Test Collection Authorization
& Chain of Custody Form
Please present this authorization form to the LabCorp collection site upon arrival
Name (please print clearly)
The Information Below Is For The LabCorp Collection Site Only
A registration number must be created for this donor. He/she is not pre-registered
Account information for
collection services for
this donor:
LabCorp Account Number:
Test panel to be performed:
MRO Information:
JPMorgan Chase Health Services
270 Park Ave., 14th Floor
New York, NY 10017
(212) 270-5555 / 270-5558
31709350
788450
Theodore J. Kowalski, MD
JPMorgan Chase Health Services
270 Park Avenue, 14th Floor
New York, NY 10017
Phone: (212) 270-4777
Fax: (212) 270-9798
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Rev. 06-2013