Star Alliance Airport Teams
Joël Dubuis, Station Manager SWISS and Lufthansa
Head of SAAT GVA
19.05.2016
Star Alliance Switzerland
Agenda
1. Star Alliance Airport Teams (SAAT) worldwide
General information
2. Star Alliance Airport Team in Geneva, Switzerland
Organization & Goals
3. Best practice examples
Overview of successful & current projects
4. Q&A
Star Alliance Switzerland Page 2
Agenda
1. Star Alliance Airport Teams (SAAT) worldwide
General information
Star Alliance Switzerland Page 3
Currently 28 member carriers in one global airline alliance to offer
true global reach
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9
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8
5
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Seamless travel from the first moment of the journey
Co-Location, Airport Automation and
Common Services
Move Under One Roof Projects
Lounges
Over 1,000 lounges around the
globe
Transfer
Star Alliance connection
centers in more than 10 hubs;
Seamless Hub projects
Baggage handling
Common Lost and Found in
more than 20 stations
Major Topics of SAAT worldwide (1)
The SAAT-Teams work for to be best in:
1. customer airport experience
2. Star Alliance hub facilities
3. partnership with airport
4. irregularity handling
5. emergency response
Star Alliance Switzerland Page 6
Major Topics of SAAT worldwide (2)
1. Customer airport experience
• common check-in
• priority baggage delivery
• lost & found
• e-travel
• lounges
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Major Topics of SAAT worldwide
2. Star Alliance hub facilities
- move under one roof
- common Star facilities, check-in, ATO, back offices
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Major Topics of SAAT worldwide
3. Partnership with airport
- Branding
- Star Gold facilities
- at Lounges
- at Security Fast Lane
Star Alliance Switzerland Page 9
Major Topics of SAAT worldwide
4. Irregularity handling
- strikes actions
- bad weather conditions
- ATC issues
Star Alliance Switzerland Page 10
Major Topics of SAAT worldwide
5. Emergency response
- SWISS Emergency room, OPC 1st floor (ZRH)
- 500 volunteers and 28 team leaders in the LX/Airport Emergency Team
- In case of an accident/incident of a LHG-Carrier, or any Star Alliance
carrier in ZRH or GVA,
a defined Emergency Team
will act from here.
Star Alliance Switzerland Page 11
Emergency Response – Role of the National Carrier
Assisting Carrier Response
The assisting carrier may upon request of the operating carrier be required to
provide initial and continued response to the emergency until the operating carrier’s
Emergency Response Team arrives at the site.
Example:
SWISS gave assistance to Ethiopian
Airways after high jacking of flight
ET701/ 17FEB 2014
from Addis Abeba to Rome.
Co-pilot decided to land in GVA
seeking for asylum.
Star Alliance Confidential | S/CEO, 09 Jan 2013, Frankfurt | Page 12
Agenda
2. Star Alliance Airport Team in Geneva, Switzerland
Organization & Goals
Star Alliance Switzerland Page 13
Star Alliance Airport Team in Geneva, Switzerland
12 member carriers of Star Alliance are present at the SAAT Geneva:
Star Alliance Switzerland Page 14
GVA Airport (12 Star Alliance Carriers, Market share 30%)
Star Alliance check-in zone
• Austrian
• Brussels Airline
• LOT
• Lufthansa
• SWISS
• TAP Air Portugal
Dedicated check-in zone
• Air Canada
• Air China
• Egyptair
• Turkish Airlines
• SAS
• United
Star Alliance Confidential | S/CEO, 09 Jan 2013, Frankfurt | Page 15
Star Alliance Airport Team in Geneva, Switzerland
Organization of SAAT GVA:
In general a Star Alliance Airport Team (SAAT) is established at all airports
where five or more Star Alliance carriers operate from or at prioritized
airports to facilitate the Star Alliance mission
Who: Station managers or alternate
Star Alliance Switzerland Page 16
SAAT GVA
Relationship:
Supported by Star Alliance Products and Services organization through the
regional directors (Headquarter in Frankfurt)
Chairperson:
Chair of the Star Alliance Airport Team (SAAT) is the Star Alliance Airport
Coordinator (SAAC) appointed by the Facilitation and Station Advisory
Group
SAAT members:
Are encouraged to participate at meetings convened by the Star Alliance
Airport Coordinator
(SAAC) to develop and make recommendations to further the Star Alliance
mission.
Star Alliance Confidential | S/CEO, 09 Jan 2013, Frankfurt | Page 17
SAAC – Star Alliance Airport Coordinator
Role and responsibilities of the Star Alliance Airport Coordinator (SAAC)
- Participate and support implementation of Star Alliance projects,
products and activities driven by the Star Alliance group
- Identify local opportunities that provide convenience and add value to
customers, resolution of local issues, share and collocated facilities or
other joint services unique to the airport etc.
- Demonstrate one “Star Alliance voice” among local authorities (airport etc.)
and support lobbying to safeguard an equal level playing field to
strengthen the Star Alliance position
- Investigate and provide information as requested for Star Alliance
initiatives.
Star Alliance Confidential | S/CEO, 09 Jan 2013, Frankfurt | Page 18
Star Alliance Airport Team in Geneva, Switzerland
Goals are defined in yearly work plan
Meetings on a two-monthly basis
Teaching of frontline staff with Star Alliance e-learning tools
Star Alliance Switzerland Page 19
Agenda
3. Best practice examples
Overview of successful & current projects
Star Alliance Switzerland Page 20
Best practice example GVA – LX and other Star Alliance Members
Self Service Baggage Drops (SSBD)
At the moment there is 6 units of Type 22 available at Star Alliance check-in
zone, used by 6 airlines. (26% of the total checked baggage in the zone)
Star Alliance Switzerland Page 21
Future project
«Léo»
The latest state-of-the-art robot,
which carries the customer’s baggage
to the check-in counter automatically.
The process is similar, using the same
software than the SSBD, in use in front
of the terminal. Currently in test phase
(10-18.05.2016). This new technology
could potentially be used by all airlines
of the Star Alliance zone.
This project has been developped
jointly by SITA, Genève Aéroport
and SWISS
Star Alliance Switzerland Page 22
Agenda
4. Q&A
Star Alliance Switzerland Page 23
Thank you for your attention
Star Alliance Switzerland Page 24