Alan Brunt
Alan Brunt
Job Advert
Support Officer
Fixed term until 31 March 2018
£20,416 pro rata per annum
37 hours per week
Are you:
Experienced in providing support?
Passionate about supporting others to achieve their goals?
 Well organised and able to prioritise in order to manage a busy workload?
 Able to work effectively & efficiently under pressure, both autonomously and as
part of a team?
Bron Afon Community Housing was specifically set up to own, manage and improve
homes previously owned by Torfaen County Borough Council (TCBC).
The Supported Living Team is funded by Supporting People and was set up within
Bron Afon to support members of the community who are 50+ and have a Housing
related support need.
We are looking to recruit an enthusiastic and motivated individual to our team, in
the role of Support Officer. You will be responsible for delivering a comprehensive
needs led, Support Service which enables older people to, wherever possible,
remain within their home and lead an independent, full and varied life. You will need
to be experienced in providing a person centred/ needs led support service in the
community, carrying out needs assessments, developing support plans and risk
assessments, and enabling service users to achieve their goals.
Bron Afon will be required to carry out an enhanced DBS for the candidate that is
appointed to this role.
If you would like to know more about this post, then please read through the Job
Description and Person Specification. If you are still unsure about whether to apply
or would like to know more, for an informal chat about the role please contact
Denise Pearce, Support Service Manager on 01633 620141.
For permanent members of staff, an expression of interest is required
(maximum 2 sides of A4). For an application pack please visit our
website at www.bronafon.org.uk email [email protected]
or contact Human Resources on 01633 620096 and leave a message.
CVs will not be accepted.
Closing Date: 12 noon Monday 12 June 2017
Interview Date: Thursday 29 June 2017
Job Description and Person Specification
Job title:
Support Officer
Responsible to:
Support Service Team Leader
Grade:
Spot
HOURS OF WORK
Between 8am to 8pm, Monday to Friday
Location:
Llantarnam Business Park, Cwmbran, South Wales,
NP44 3AB
COMMUNITY HOUSING AND SUPPORT VISION
You will contribute to the delivery the Community Housing and Support service vision which
is to:






Have tenancy and community sustainability at the heart of the service
Better understand the need and demand of our tenants and customers
Provide accessible and tailored support for those who need it
Be a service that is fit for the demands of Welfare Reform
Provide seamless and accessible excellent customer service
Make more efficient use of resources and strive to maximise income
Job Purpose
1.
1.1
Deliver a comprehensive needs led, Support Service which enables older people to,
wherever possible, remain within their home and lead an independent, full and
varied life.
1.2
Play a key part in the development and delivery of an excellent support service,
ensuring that it is open, inclusive and democratic in its approach actively engaging
with and involving Bron Afon members, tenants and other residents in the local
Communities.
1.3
Working effectively both individually and as part of a team ensure that Bron Afon
develops a support service which maximises the use of all available resources,
strives for continuous improvement and can meet all statutory and regulatory
requirements.
1.4
Contribute to the development of Support Service actively engaging with and
involving Bron Afon members, tenants, residents and professional partner agencies
in developing and improving the quality of service delivery.
Key Responsibilities
2. Implementing the Bron Afon Community Mutual Model
2.1
Play a key role in ensuring that Bron Afon’s Support Service implements the Bron
Afon community mutual model, through effective community involvement and
positive partnership working across all sectors and within local communities.
2.2
Work effectively across Bron Afon, to ensure that excellent relationships are
developed and maintained between all individuals, teams, service areas and other
partner organisations.
2.3
Personally engage in learning and development projects that are relevant to the
post and advancing the services which Bron Afon provides.
3.
Support Service
3.1
Deliver services which ensure that all levels of support needs, including Complex
Needs, of older people are assessed and met in a way that maximises
independence and adds to individual’s quality of life and are in line with Supporting
People Framework, Policies and Procedures.
3.2
Actively provide advice, assistance and where appropriate act as an advocate to
ensure that older people access timely support and the right services from the
relevant health, social, housing and voluntary sector agencies.
3.3
Ensure that all relevant service user data is assessed and managed, and that up to
date and accurate records are maintained.
4. Managing Resources and Performance
4.1
Provide an excellent support service ensuring that the relevant outcome measures,
records and data are in place to demonstrate how this service is meeting or
exceeding agreed target and key objectives.
4.2
Proactively manage and mitigate risks, ensuring that all health and safety
requirements are fulfilled and any regulatory inspections are carried out.
5. Governance, Regulation and Conduct
5.1
Lead by personal example, demonstrating the highest personal standards of
integrity, conduct and values consistent with Bron Afon’s vision and values.
5.2
Deliver service improvements, actively contributing to the delivery of successful
regulatory and inspection outcomes.
5.3
Effectively maximise the use of all premises and ICT provision maintaining
compliance with all data protection and data analysis requirements.
5.4
Ensure that all business is conducted in accordance with relevant legal and
regulatory requirements, Bron Afon’s standing orders and financial regulations.
5.5
Promote and uphold Bron Afon’s Code of Conduct, Equality and Diversity Policy
and other policies and procedures, taking particular responsibility for Health and
Safety across the service area.
6. Other duties
6.1
Carry out such other duties and responsibilities consistent with the level of
responsibility of the post.
Person Specification – Support Officer
Criteria
Qualifications,
knowledge and
understanding
Evidence required
Well developed knowledge of housing related support
services
Selection
methodology
A
I
X
X
Evidence of a commitment to continuing professional
development
Experience
X
Knowledge of different methods of assessing or
supporting need
X
X
Experience of delivering support to vulnerable people
including; support planning, risk assessing, needs
assessing and delivering high quality support
X
X
Experience of working within a supporting people
framework including working with goals and outcomes.
x
x
Experience of contributing to effective service provision
in a flexible team environment, as well as ability to act
on own initiative with minimal supervision
A clear understanding and experience of the support
needs of older, vulnerable or disabled people
Skills and
Abilities
P
X
X
X
X
Experience of effectively supporting people to remain
as independent as possible
X
Proactive attitude to solving problems and providing
solutions in often difficult or emotive situations
X
Ability to work with and involve people both individually
and collectively in the development and improvement of
services
X
X
Ability to advocate on behalf of people and to support
people to effectively access services from a wide range
of external statutory and voluntary agencies
X
X
Ability to interpret and communicate information
effectively to a wide range of people in a variety of
accessible formats
X
X
Ability to think creatively, and use initiative to
analyse/solve problems and make appropriate
decisions
Personal
Qualities
Additional
requirements
Skilled communicator who can understand, relate and
engage with people from all walks of life
X
X
Ability to manage and maintain accurate and accessible
information and records
X
X

X
Proven commitment to equality of opportunity and
diversity of service delivery
X
People person who is extremely personable,
persuasive and who can effectively influence and
negotiate
X
X
Positive problem solving who enjoys using own
initiative to respond to changing demands
x
x
Calm and resourceful in difficult situations
X
Well developed organisational skills, able to plan and
prioritise own workloads.
x
Enthusiastic and positive approach with well developed
communication and interpersonal skills
X
X
Enjoys working to tight deadlines, within a changing
environment and thrives under pressure
x
x
Car driver /owner or ability to travel effectively and in
timely fashion throughout Torfaen.
X
Prepared and able to work flexibly including occasional
evening and weekends
x
The ability to speak Welsh is a desirable criterion for
this post


X
A=application
I= interview
p=probation
X
x