FamilyCare Health’s P2ORT System
FamilyCare Health’s Provider/Patient Oriented Resource Teams (P2ORTs) are here to make your
job easier! Each P2ORT is a one-stop shop that facilitates referral and authorization support, service
coordination, provider services, and navigation services. Simply call your P2ORT and get answers
from multiple departments.
Your P2ORT includes staff from:
• Service Coordination (addresses social determinants of health)
• Navigation Services
• Referrals and Authorizations
• Pharmacy
• Behavioral Health
• Provider Relations
• Care Coordination (case management)
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Your P2ORT is here to:
• Accept referrals and authorizations
• Coordinate services and transitions
• Perform health risk assessments
• Answer billing questions
• Help with claims and benefits
• Make welcome and disenrollment calls
• Provide outreach and call backs
• Assist in disease management
• Arrange interpreter services
• Answer enrollment and eligibility questions
• Manage primary care provider assignments
• Assist with grievances
One number. One team. One call.
To reach your P2ORT, call 503-222-2880 or 800-458-9518,
enter Option 9, then dial:
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1 for Rogue
2 for Nehalem
3 for Umpqua
4 for Yakima
5 for Klamath
6 for Clearwater
7 for Deschutes
503-222-2880
www.familycareinc.org