GOOD PRACTICE
LISBON:
COLLECTION ON DEMAND OF
BULKY WASTE
September 2014
Content table
1.
2.
3.
4.
General information on the good practice (GP) ...................................................................... 3
1.1
General information .......................................................................................................................... 3
1.2
Context ................................................................................................................................................. 4
1.3
Short description ................................................................................................................................ 4
1.4
Objective .............................................................................................................................................. 4
1.5
Method used to identify the good practice .................................................................................... 4
1.6
External factors .................................................................................................................................. 5
Implementation ............................................................................................................................ 5
2.1
Preparation phase .............................................................................................................................. 5
2.2
Technical implementation................................................................................................................ 5
2.3
Communicative implementation ..................................................................................................... 5
2.4
Organisations involved ...................................................................................................................... 5
2.5
Key success factors ............................................................................................................................. 6
2.6
Resources ............................................................................................................................................. 6
Results ............................................................................................................................................ 6
3.1
Monitoring of the progress of the GP ............................................................................................. 6
3.2
Other results........................................................................................................................................ 7
Lessons learned ............................................................................................................................. 7
4.1
Negative effects .................................................................................................................................. 7
4.2
Challenges............................................................................................................................................ 7
5.
Pictures and other documentation ............................................................................................ 8
6.
Further information ..................................................................................................................... 8
7.
Other regions with similar good practices ............................................................................... 8
GOOD PRACTICES  2
1. GENERAL INFORMATION ON THE GOOD PRACTICE (GP)
1.1 General information
Region
Lisbon
Country
Portugal
Short name of the good practice
Collection on demand of bulky waste
Geographical level of implementation (country,
region, municipality…)
Municipality
Target group
All citizens
Date of implementation/duration
Since 1987
Waste stream (and subcategory)
Cardboard, green waste, WEEE, C&D waste, big
metals, wood, furniture and other bulky waste
Legal framework
Directive 2008/98/EC on waste (Waste Framework
Directive); Directive 2002/96/EC on Waste Electrical
and Electronic Equipment Directive (WEEE)
Main local instruments involved
Collection by request; Separation at the source of one
waste fraction; Fine for illegal dumping; EPR =
Extended producer responsibility
Scale (pilot/partially roll out /roll out)
Roll out
Initiator/coordinator
Urban Waste Department of the Municipality of
Lisbon
Demography
Population
547 733
Number of households
323 981
Area (km²)
85
Population density (number of inhabitants/km²)
6444
General waste data
Year of the following waste data
2012
Sum of all waste streams excl. residual & bulky waste
(kg/inhabitant/year) (Use indicator 1 or 2 from the
R4R Online Tool)
103
Residual waste (including sorting residues) and bulky
waste (kg/inhabitant/year) (Use indicator 8 or 9
from the R4R Online Tool)
398
Total waste (add up the previous two)
501
Sum of all waste streams excl. residual & bulky waste
87
GOOD PRACTICES  3
to DREC (kg/inhabitant/year) (Use indicator 3 of the
R4R Online Tool)
1.2 Context
The collection on demand began during the 80´s, around 1987, giving feed-back to citizen’s needs. At
that time, the collection was done on one specific day of the week per each zone. Afterwards the
service became more flexible, enabling collections of more waste streams on any day of the week.
1.3 Short description
The collection is made on citizens’ request, through a call service (by e-mail, website or in person),
after an appointment with the municipal services. An hour is agreed with the citizens to leave the
waste in front of their house in order to assure the collection. This service is free for certain
quantities (<1m3) and involves cardboard, green waste, WEEE, C&D waste, ferrous materials, wood,
furniture and other bulky waste. Afterwards the waste collected by trucks is sorted out into big
containers at municipal facilities, in order to be led to different types of treatment and valorisation.
All service is attended at the time accorded with the citizen, within 24 hours. The collection on
demand is widely spread and involves more than 90 requests per day. It is certified by quality
standards (ISO 9000).
1.4 Objective
The collection on demand allows the collection of certain types of waste that cannot be collected by
the conventional ways. This service enables the collection of waste of big size and weight, which
hardly could be transported by the citizens themselves. It also enables the differentiated treatment
and valorisation of waste streams, instead of being mixed in the residual waste collection or dumped
away in the streets.
1.5 Method used to identify the good practice
Evolution and benchmark.
The amounts of bulky waste, especially green waste, WEEE, C&D waste, big metals, wood and
furniture, have been increasing during the last years, mainly due to this current practice. This
service has an expressive dimension when compared to the realities of other municipalities in
Portugal.
GOOD PRACTICES  4
1.6 External factors
The main external factors linked with this GP are Economical factors. The present economic crisis in
Portugal, which affects the families´ lack of liquidity, is related to the decrease of waste production.
In fact, the amount of waste collected by the on demand service has been decreasing since 2010 due
to economic factors.
2. IMPLEMENTATION
2.1 Preparation phase
The collection on demand is a current service that operates since a long time ago and it began
empirically, in order to solve practical problems.
2.2 Technical implementation
To do this service open box trucks are necessary, namely with a lift platform. In Lisbon, there are
also small tricycle trucks, moved by electricity, which operate in the narrow streets of historical
neighbourhoods. For heavy loads, the material handling is done with the help of a carriage trolley.
The majority of the collection teams is composed of 2 workers. The teams get out twice a day (two
shifts), carrying out with them sheets with the list of locals/addresses where to collect.
The waste services must establish internal procedures and information flows, since the citizen’s
request until the collection of the waste: citizen’s request -> client/administrative service ->
infrastructure and operational services -> collection team (waste collection) -> sheets check (->
client feed-back, if justifiable).
2.3 Communicative implementation
The collection on demand service is disseminated online (official webpage), by awareness campaigns
targeted to the general public (radio, local newspapers), or, locally, through municipal districts or
during specific awareness actions, with local partners (flyers, posters).
2.4 Organisations involved
The municipality of Lisbon is the only organization involved.
GOOD PRACTICES  5
2.5 Key success factors
The agreement and scheduling of a collection time, between the municipal services and the citizens,
is the main key factor. The quality of the service assures that the request is attended within the
accorded period. The citizens rely on this service: during the years they have seen by themselves
that it works, and it is for free (until 1m3).
2.6 Resources
This service is financed by the general budget of the municipality. It is charged when big amounts of
waste are involved (>1100 litres/week for green waste; >1m3 for C&D waste). Relating running
expenses, this service costs about 60€/h.
3. RESULTS
3.1 Monitoring of the progress of the GP
The amounts collected by the on demand service have been increasing until 2010. After that, the
economic crisis affected the waste production in all collection systems, including the collection on
demand.
bulky waste
t
10.000
9.000
8.000
7.000
6.000
5.000
4.000
3.000
2.000
1.000
0
2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
NOTES: This graph only represents the bulky waste registered in the data base since 2003 (first year
with input of data by waste stream, in data base software). There are another waste streams
GOOD PRACTICES  6
collected by the on demand service, like cardboard, green waste, WEEE and C&D waste, but they are
also collected by other ways. After collection, the waste streams are deposited in big containers at
municipal facilities, so it is difficult to know where they came from. Due to this limitation, the bulky
waste was chosen to illustrate the evolution of this service because it is the most representative
waste stream and it is mainly collected by the on demand service.
3.2 Other results
Client evaluation about the provided service (2013):
Inquiry results
Percentage of positive
Indicators
evaluations (%)
Quality of provided service
95%
Fast service
94%
Timeline compliance
95%
Cordiality of municipal workers
95%
Internal monitoring indicator (2013):
Percentage of collections done
in the accorded day (%)
100%
4. LESSONS LEARNED
4.1 Negative effects
One possible negative effect of this free service could be the request of large amounts of waste, for
instances, waste from house rebuilding. The municipality established collection limits: above 1 m3
(equivalent to one washing machine or one refrigerator) the service is paid and the prices are
discouraging.
4.2 Challenges
Currently, the main challenge of the municipality is to maintain the service quality, despite of the
increasing budget cuts and economical restrictions.
GOOD PRACTICES  7
5. PICTURES AND OTHER DOCUMENTATION
6. FURTHER INFORMATION
Organisation
Municipality of Lisbon – Waste Department
Address
Rua da Boavista, nº 9, 1200-066 Lisbon PORTUGAL
Contact person
Inês Cristóvão
Phone
00351 21 325 35 99
E-mail address
[email protected]
Website
http://www.cm-lisboa.pt/
Others
7. OTHER REGIONS WITH SIMILAR GOOD PRACTICES
The following partners of the R4R-project have a good practice similar to the good practice
described in this factsheet:
Organisation
ORDIF
Address
91, avenue de la République – 75011 PARIS
Region
Paris region
Country
France
GOOD PRACTICES  8
Contact person:
Jean-Benoit Bel
Phone
+33 1 45 65 50 25
E-mail address
[email protected]
Website
www.ordif.com
Others
Short description of the main differences.
Collection on demand is available in several local
authorities in Paris Region, especially in dense
urban area (e.g. the city of Paris). Some local
authorities also kept such a service for specific
fractions or for people that are not capable of using
civic amenity sites when stopping the kerbside
collection of bulky waste.
Organisation
Southern Regional Waste Management Office
Address
Limerick City & County Council,
Lissanalta House,
Dooradoyle,
County Limerick
IRELAND
Region
Limerick/Clare/Kerry Region (now part of the larger
Southern Region)
Country
Ireland
Contact person:
Philippa King/Carol Sweetnam
Phone
00353 61 496842/00353 61 496841
E-mail address
[email protected] [email protected]
Website
www.srwmo.ie
Others
Short description of the main differences.
In Ireland this service is only operated by privately
authorised
collectors.
Household/commercial
customers with bulky waste for disposal contact the
authorised collector directly and agree a price. Bulky
waste collected is generally brought directly to an
authorised sorting facility. The authorised collectors
submit an annual report detailing the quantity of
bulky waste collected per local authority area and
details of the disposal/recovery facility.
Private contractors mainly use mini-skips for these
collections but some provide a flexible open-topped
intermediate bulk fibre bag.
GOOD PRACTICES  9