11-2011
Service
Passion
Agility
Vopak Values
Vopak Values
“By living
the Vopak Values,
together we
will make
our company
even stronger.”
Service Orientation
Vopak’s most important product is service. It is a key
reason we continue in our business. It is not only our
activities which are service-oriented, our company image
projects this as well. We understand the wishes and
expectations of our customers and provide top-quality
services to match, but we do not stop there. We listen to
complaints and do something about them. The things
we do well, we do better than others. We know our
limitations and seek others to handle the areas that are
not in our expertise. Our motto is to always deliver what
we promise, but never promise more than we can deliver.
(Com)Passion
This value is from the heart. Passion bursts forth as
enthusiasm, loyalty and commitment. Whatever we do,
we do it with a positive attitude as evidenced through
positive behaviors and a smile on our faces. We believe
in what we do, and we do it with excellence.
We spread compassion to all people we work with,
colleagues and customers alike. It defines how we interact
and how we motivate each other. We have understanding
of and respect for other people; we are able to feel what
others feel and put ourselves in their shoes as needed.
Agility: Adaptability, Flexibility and Alertness.
Vopak employees remain alert because they must be
aware of what is important for them and the company in
order to act rapidly and skillfully.
Keep it simple! We keep our responses simple and
straightforward and ensure that we do not make matters
more difficult than necessary. We have the ability to
respond quickly to change situations and demands by
utilizing our professionalism, flexibility and our understanding
of the work environment. Our agility and ability to react
determines our advantage.
- The Vopak Values apply to everything we do
- Read them, understand them and live by them
- Talk to others about them. Review your actions
and behavior on our Values
- This way we will not only improve our work,
but you will also personally benefit
www.vopak.com
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Introduction
The seven Vopak Values in short
Integrity
Professionalism
Improvement
Ownership
The Vopak Values are the basic ingredients of our personal
behaviors within the Vopak organization. It should support us
in situations where we have to take the right decisions
in complex situations. The combination of the values is what
makes Vopak the unique company it is.
They bind and support us, wherever in the world we operate.
Professionalism: always striving for the highest standards.
Honesty, Incorruptibility and Decency
Vopak strives for lasting relationships. Accordingly,
every Vopak employee behaves with integrity no matter
with whom they are dealing. This is expressed by
behaving with honesty, reliability and respect for others;
whether colleagues, customers, joint-venture partners
or personal friends.
We are professionals who strive for the highest standards
in all our activities. This is a cornerstone of the Vopak
brand. Professionalism includes concepts such as expertise,
knowledge, experience, reliability, trust and competence.
It also includes knowing our limitations and never making
a promise we cannot deliver.
Ownership means taking action ourselves and not
immediately shoving problems on to someone else.
The seven Vopak Values have been defined so we can share,
learn and improve on them.
Improvement: through open communication, creativity
and continuous assessment of results.
Continuous Improvement
In order to excel, we keep improving, not only in what
we know but also in how we do things. We are proactive,
anticipating what customers or the environment expect
from us. We offer constructive criticism to ourselves
and our colleagues, through open communication.
Creativity and assessment of results are key components
of our behavior in this context. “Just standing still means
going backwards”.
By living the Vopak Values, together we will make our
company even stronger and your life easier. More importantly,
operating by the Vopak Values increases the sense of pride in
what we do and how our performance at Vopak is measured.
Let’s all make the difference!
Agility: adaptability, flexibility and alertness in order to
act rapidly and skillfully.
On behalf of the Executive Board,
Passion: enthusiasm, loyalty and commitment; we believe
in what we do.
Service: our most important product; we always deliver
what we promise.
Integrity: the basis for lasting relationships.
If we lack integrity, we quickly lose credibility.
Employees who behave like owners have better
success with other employees, with their own work, and
with business situations in general. They are committed
and act responsibly. We dare to make decisions and dare
to take the initiative. We dare to voice our opinion and
we reflect on what to do and then do what is best for the
company, our colleagues and ourselves.
Ownership: to take responsibility and the initiative in
the best interest of the customer and the company.
Eelco Hoekstra
'73B9DOXHVIROGHUBB(1*LQGG