Managing the 1:1 Classroom
Basic Trouble Shooting for Teachers
Basic Troubleshooting for Teachers:
The 3 Rs for Teacher Troubleshooting …
- Refresh
o When teachers or students encounter an issue where a
website appears to be non-responsive they should refresh
the window using the refresh symbol in the top of the
browser.
Internet Explorer:
Chrome:
- Reload …
o When teachers or students encounter an issue where the
device appears to be non-responsive, the program or
application causing the error should be closed.
o If the program will not close then you can force close the
program by right clicking on the icon in the task bar and
selecting close window.
o If the program is still non-responsive, open the Task
Manager by right clicking on the task bar. From the Task
Manager window select the program you wish to close and
select End Task.
- Reboot …
Managing the 1:1 Classroom
Basic Trouble Shooting for Teachers
o If a computer remains unresponsive, or students and
teachers have encountered other errors in which a
computer seems to be malfunctioning, the computer should
be shut down by selecting the power symbol
from the
task bar and selecting Restart. Shut Down will not
necessarily reset issues.
o Once the computer has been shut down, let it sit for a few
minutes and then restart the computer. Once restarted
often times the issue will be resolved.
Common Log On Errors …
- Username and Password Issues
o Error: The user name or password is incorrect.
o Problem: This is not a problem with the computer or the
student log in information. This comes up when a student
has not typed his/her information correctly.
o Solution: Have student retry entering information again. If
problem persists, check the following:
 Check that student is entering his/her BCPS Internal
Password.
 Check that student is correctly identifying the
difference between the # 0 and the letter O in user
names.
 Check that student is correctly identifying the
difference between the # 1 and the letter l in user
names.
 Check that student is entering the first letter of the
password as a capital letter.
Managing the 1:1 Classroom
Basic Trouble Shooting for Teachers
 Check that there are no blank spaces before the
student user name.
 Try typing the password in the username field, to see
what you are typing in order to make errors more
visible.
- No Log On Servers Error
o Error: There are currently no logon servers available to
service the logon request.
o Problem: The computer is having difficulty establishing a
connection to the network. This could be the result of poor
wireless signal or a loss of wireless connection.
o Solution: Have student try logging on again. If problem
persists, check the following:
 Have the student wait a minute and try again. The
Revolves boot very quickly, and it takes a minute or
two to establish a connection.
 Check the wireless icon in the lower left. If it looks like
this (picture needed), click it, choose BCPS-SECURE and
enter your username and password.
o If the problem persists, try the following:
 Have your class log in, in groups of no more than 4-6 at
a time to prevent multiple errors.
 Plug computer in to the internet using a blue Ethernet
cord and have the student log on again.
No Internet Connection …
- If you are having trouble establishing an internet connection,
swipe to the left and select Settings.
Managing the 1:1 Classroom
Basic Trouble Shooting for Teachers
- Then select the wi-fi icon (
) and check to make sure that you
are properly connected to the BCPS network.
- You can also try holding down the function key (
) + the f12
key which is another way to turn the wireless function of your
device on and off.
Touchpad Not Working …
- If you see an orange light in the top left corner of your touchpad it
means it has been disabled. To enable the touchpad again you
can double tap the light and it should turn off and your touchpad
back on. It is best to attempt this initially when your computer is
working properly, that way you are aware of how to turn your
touchpad on and off with the double tap.
- The attached document contains additional instructions for how
to turn your touch pad back on if you accidentally disable it and
the double tap does not work. In addition to these steps, when
you are in the Touchpad Setting menu you can turn off the Pinch
Zoom option which will prevent your touchpad from zooming in
and out accidentally.
Projecting from Device …
- Your device will connect to your projector via your docking
station.
- If you are experiencing difficulty getting your image to display try
holding down the Windows (
) button + the letter P. This will
bring up your projection settings on the right hand side of your
screen.
Managing the 1:1 Classroom
Basic Trouble Shooting for Teachers
- Select Duplicate to get your image to display on your screen and
via the projector.
- If you do not have a docking station, you can connect your device
to a projector using the Display Port Adapter located in the
interior zipper pocket of your device bag.
Sound Settings …
- To adjust the sounds settings on your device, select the speaker
icon in on the right side of your task bar.
- You will now see a sound bar that you can slide up and down to
increase or decrease volume.
- To mute the sound, click on the blue speaker icon below
the sound bar.
No Student or Shared Drive Access …
Managing the 1:1 Classroom
Basic Trouble Shooting for Teachers
- Typically when a user cannot access the shared drive or his/her
person H drive it means that they have lost connection to the
network.
- To resolve the issue, restart the computer, and log in again. This
should re-establish the user’s connection to the network, and the
shared drive and H drive should reappear.
Still not working?
- If you have attempted to resolve computer issues using the
strategies above with no success, then you will need to follow
your school’s procedure for contacting your Technology Liaison.
- Your school’s Technology Liaison will provide additional
troubleshooting support, and if a solution cannot be found,
he/she will contact the BCPS Help Desk in order to create a ticket.
The BCPS Help Desk will then assign the ticket to the appropriate
technician or support staff.
- The flow chart below describes the BCPS Technology Support
Model in further detail.
Managing the 1:1 Classroom
Basic Trouble Shooting for Teachers