Business Plan for Wok Box Food court Lower Place Riel University of Saskatchewan Prepared by Yuanyuan Chai & Youchuan He 12/5/2011 Wok Box University Business Plan, Yuanyuan Chai and Youchuan He Table of Content Executives Summary ................................................................................................... 3 1.0 Introduction ............................................................................................................ 4 2.0 Operation Plan ....................................................................................................... 5 2.1 Site Plan................................................................................................................ 5 2.2 Floor Plan ............................................................................................................. 6 2.3 Operation Hours ................................................................................................... 6 2.4 Daily Operation Flow ........................................................................................... 7 2.5 Quality Control and Supply Analysis ................................................................... 8 3.0 Human Resources Plan.......................................................................................... 9 3.1 Organizational Structure ...................................................................................... 9 3.2 Role and Responsibilities ..................................................................................... 9 3.3 Employee Shift/Schedules.................................................................................. 10 3.4 Wages and Benefits ............................................................................................ 11 3.5 Training .............................................................................................................. 11 4.0 Marketing Plan..................................................................................................... 12 4.1 Competition ........................................................................................................ 12 4.11 Direct Competition ........................................................................................ 12 4.12 Indirect Competition ..................................................................................... 12 4.2 Customer Source ................................................................................................ 13 4.3 Products and Services Features .......................................................................... 13 4.4 Pricing Strategy ................................................................................................ 14 4.5 Promotion Strategy ........................................................................................... 14 4.6 Marketing Budget ............................................................................................. 14 5.0 Financial Plan ....................................................................................................... 15 5.1 Capital Budget .................................................................................................... 15 5.2 Financial Structure ............................................................................................. 15 5.3 Revenue Analysis ............................................................................................... 16 5.4 Operating Expenses ............................................................................................ 16 5.5 Net Income and Profitability .............................................................................. 17 1 Wok Box University Business Plan, Yuanyuan Chai and Youchuan He 5.6 Sensitivity Analysis ............................................................................................ 18 5.7 Debt Amortization and Dividend Policy ............................................................ 18 5.8 Break-even Analysis .......................................................................................... 18 5.9 Ratio Analysis .................................................................................................... 19 5.10 Income Tax ....................................................................................................... 19 6.0 Conclusion ............................................................................................................ 20 7.0 Appendixes............................................................................................................ 21 7.1 Regular Menu ..................................................................................................... 21 7.2 Catering Menu .................................................................................................... 22 7.3 Sample Special Features..................................................................................... 23 7.4 Nutrition Fact ..................................................................................................... 24 Figure 2.1 Site Plan .................................................................................................... 5 Figure 2.1 Floor Plan .................................................................................................. 6 Figure 2.4 Daily Operations ..................................................................................... 7 Figure 3.1 Organizational Chart ................................................................................. 9 Table 3.3a Working Hours ....................................................................................... 10 Table 3.3b Working Shift/Schedule ......................................................................... 10 Table 4.12 List of Indirect Competitors ................................................................... 13 Table 5.1 Capital Budget .......................................................................................... 15 Table 5.2 Capital Structure....................................................................................... 15 Table 5.3 Total Annual Revenue .............................................................................. 16 Table 5.4 Operating Expenses .................................................................................. 17 Table 5.5 Net Income ............................................................................................... 17 Table 5.6a Changing in Net income ......................................................................... 18 Table 5.6b Changing in NPV and IRR ..................................................................... 18 Chart 5.8 Break-even Analysis ................................................................................. 19 Table 5.9 Ratio Analysis .......................................................................................... 19 2 Wok Box University Business Plan, Yuanyuan Chai and Youchuan He Executive Summary Yuanyuan Chai and Youchuan He are proposing a business project of franchising a Wok Box restaurant in the Lower Place Riel Food Court, University of Saskatchewan. This completed business plan is composed of operation plan, human resources plan, marketing plan, and financial/accounting plan. Each plan thoroughly addresses its related issues about this business. Considering the nature of the business and store’s location, the Wok Box’s operation process will be the most significant part to succeed. Specifically, how to provide our customers quality and healthy foods within the shortest possible time will be pivotal to survive and succeed. In terms of operation, two parts, quality and healthy foods and quick services, should be the first priorities. As a player in quick service restaurant industry, the Wok Box is the first company to join the Health Check Program through Heart and Stroke Foundation. This membership indicates the Wok Box’s commitment to caring about healthy foods provided to our customers. On the other hand, we value customers’ satisfaction so that we will pay our best efforts to save customers’ time by increasing overall efficiency and maximizing business utilization. Financially, the initial capital investment, $96,381, to start up this profitable business will not be high. The Franchise fee, opening inventory, and kitchen equipments will be three major components of initial capital budget. Thirty three percent of capital requirement will be borrowed from a local financial institution. The rest of it will be equity from investors, which will be Yuanyuan Chai and Youchuan He. Each investor will hold 50 percent share of the business. In terms of profitability, the university Wok Box will generate 106 percent internal rate of return which is significantly larger than the 20 percent of required rate of return. That means the invested capital will be paid back in only one year. Furthermore, the Wok Box will start distributing dividends from the second year. And the amount of dividends will be increasing year by year. The market should not be an issue to worry about because the location already provides a large customer base-more than 20,000 university students, over 7,000 faculty and visitors, and eight months of regular school terms. The only issue to focus will be continuously offering customers quality foods and premium and fast services. As mentioned above and details followed below, the university Wok Box is believed to be a successful project. 3 Wok Box University Business Plan, Yuanyuan Chai and Youchuan He 1.0 Introduction The following business plan is for a Wok Box restaurant locating in the food court at the University of Saskatchewan Lower Place Riel. It will be formed as franchise based corporation by investors Yuanyuan Chai and Youchuan He. By observing Umi Shi, one of direct competitors, the average daily customers are over 200. An easy captured market is already provided to Wok Box. Investors believe that the strengths of Wok Box, which are taste, healthiness, variety, freshness, quickness, and cheapness, will satisfy all consumers’ needs. Based on the financial analysis, it turns out that Wok Box is feasible and positive to run. Some key financial factors are as follows: Total capital budget is $96,381 Average number of customer will be 175 per day in 2012, break-even point will be 125 customer per day Total revenue will be $465,500 in 2012 Net income in 2012 will be $56,941 Gross profit margin will be maintained at 70%, and will be consistent every year Net present value is $232,813, internal rate of return is 106% 4 Wok Box University Business Plan, Yuanyuan Chai and Youchuan He 2.0 Operation Plan 2.1 Site Plan Wok Box will be located in the food court at the University of Saskatchewan Lower Place Riel. The food court is in the center of the university areas, surrounding by different colleges and offices, and under the Murray Library. It is easy for students and faculties to access from different directions. It also connects the university bus terminal so that gives convenience to outsiders and visitors. The total ground area of the Wok Box will be 600 square feet. The figure 2.2 will show the detailed location in the food court. Figure 2.1 Site Plan This area provides a casual, relax and comfortable environment where students can get food easily and spend meal time together. It is thoughtful and exciting to open a Wok Box restaurant here to provide students and university faculty different types food. Food court is steadily offering a sufficient supply of customer. It could be considered as a kind of guaranteed source of customers to the Wok Box. 5 Wok Box University Business Plan, Yuanyuan Chai and Youchuan He 2.2 Floor Plan The floor plan, see Figure 2.2, leads kitchen to a fully functional work station. The layout includes ordering and picking-up spaces; beverages and side dishes display areas, kitchen; and back storage room. Figure 2.2 Floor Plan This floor design can maximize working efficiency and allow employees flowing effectively. The empty space between the cooking stage and the front counter would minimize the working distance, and the backroom delivers enough space for preparing ingredients and stocking. 2.3 Operation Hours Since Wok Box will be opened in the university, the operating time basically will follow the university schedule. The regular operating time will be from 9:30 am to 7:30 pm through Mondays to Thursdays, 9:30 am to 5:30 on Fridays, and 10 am to 3 pm on Saturdays. However, we will have a probation period for Saturday’s opening. Once the Saturdays’ sales cannot meet our demands, we will consider rescheduling operating hours on Saturdays. Above predetermined operating hours will be only applied to the regular semesters which are from September to April. Differing to regular terms, Wok Box will 6 Wok Box University Business Plan, Yuanyuan Chai and Youchuan He decrease operating hours, and the schedule will be varied depending on actual demand. As currently set schedule, the totalled opening days of the Wok Box will be 266 throughout one year. 2.4 Daily Operation Flow Figure 2.4 Daily Operations Close the store •Opening of the store •Fresh goods on display Receive orders •Preparing & cooking •Cashier & serving •Cleaning •Bookkeeping for the day by manager or supervisor Finish the day Manger will open the store along with another full-time worker. The worker will start to prepare all ingredients that needed for the day such as washing and cutting vegetables, precooking meat, displaying beverages and side orders. Manager will also help employee prepare and make sure the store will be ready to receive orders at 10 am from Mondays to Fridays (11 am on Saturdays). Part-times will arrive at the store based on their preset schedules. During the day, store will be basically running as receiving orders, cooking, and keeping floor clean. During the peak time, four people will be working together, two people will cook dishes, and one will be cashier, and the other one will package cooked meals and pass them to customers. While, preparing ingredients will be major task during the slack hours. Therefore, fewer workers will be needed (probably two). The store will stop receiving orders 15 minutes prior to the store closing time. During the non-order time, workers will clean the whole store, organize all kitchen ware and food ingredients, and turn off the cooking devices; while managers will record the transactions for the day and check the amount of inventory. If the amount of inventory falls below the safety level, manager should prepare the ordering list and make the order next morning. 7 Wok Box University Business Plan, Yuanyuan Chai and Youchuan He 2.5 Quality Control and Supply Analysis Since Wok Box is a franchised restaurant, everything regarding quality control has to comply with franchiser's standard book, which including cooking procedure and methods, products and supplier selection, packaging, store decoration, signage etc. We currently decide to place an order twice a week for groceries in order to keep foods fresh because we promise to offer fresh and high quality food to our customers. Other supplies such as beverages and packages will be ordered from contracted suppliers due to actual usage. 8 Wok Box University Business Plan, Yuanyuan Chai and Youchuan He 3.0 Human Resources Plan 3.1 Organizational Structure The Wok Box university store will be a corporation base on franchised structure. Capital budget and future fund will be provided by shareholders in equal amount. Each of two shareholders will begin to hold 50 percent of common shares. Shareholders’ agreements and business decisions will be made jointly by two shareholders. Both shareholders will have the equal rights in voting. In addition, shareholders are responsible for future financial injection to the Wok Box, if it is necessary. Figure 3.1: Organizational Chart 3.2 Roles and Responsibilities As the organizational chart shows, the Wok Box will have one manager and one supervisor. These two positions will be held by two shareholders. As being the store management, they have responsibility in store maintaining, supervising, and operating. The specific roles are list as below: 1) Financially manage and monitor store 2) Control supply and product/service quality 3) Recruit, train and oversee staff and schedule employees’ working hours 4) Monitor and direct daily operations Besides management, one full-time worker and three part-time workers will be needed. Qualified workers are required to undertake following responsibilities: 1) Maintain a clean and organized kitchen 2) Wash, cut and prepare the raw materials 3) Receive orders and serve customers 9 Wok Box University Business Plan, Yuanyuan Chai and Youchuan He 4) Cook dishes 3.3 Employee Shifts/Schedules Since Wok Box is located in the university food court, number of staff will be varied from peak hours to slow hours. Based on estimation, four people will be needed during peak hours, including manager or supervisor, one full-time worker and two part-time workers; on the other hand, manager or supervisor will stay in with an either full-time worker or part-time worker during slack hours. The number of staff will also fluctuate according to school season: in two full terms, from September to April, the Wok Box will need more employees than Spring/Summer terms (May - August) due to the much decreased demand in Spring/Summer terms. Total working hours for different employees are demonstrated in table 3.3 Table 3.3a Working Hours Hr/day Manager Supervisor Full-time Part-times (Supervisor) (Manager) (2 people) Monday 5 10 8 4 Tuesday 10 6 8 4 Wednesday 5 10 8 4 Thursday 10 6 8 4 Friday 5 8 8 4 Saturday 5 4 40 40 40 20 Total Basically, management level personnel will be around the store in most time. And two working schedules for manager and supervisor will shift every another week. Full time worker will be working 40 hours straightly per week. In terms of part-time workers, they will be schedule to work during busy hours. Table 3.3b Working Shift/Schedule Monday Tuesday Wednesday Thursday Friday Saturday Manager (Supervisor) 10:30am – 4:30pm 9:30am – 7:30pm 10:30am – 3:30pm 9:30am – 7:30pm 10:30am – 3:30pm 10:00am – 3:00pm Supervisor (Manager) 9:30am – 7:30pm 10:30am – 4:30pm 9:30am – 7:30pm 10:30am – 4:30pm 9:30am – 5:30pm Full-time 9:30am – 6:00pm 9:30am – 6:00pm 9:30am – 6:00pm 9:30am – 6:00pm 9:30am – 6:00pm Any changes could be applied based on the actual situation. 10 Wok Box University Business Plan, Yuanyuan Chai and Youchuan He 3.4 Wages and Benefits Wok box will offer different level of wages to different job positions: $40,000/year for managers $13/hour for full-time workers $10/hour for part-time workers We also offer benefits to our staff. Each employee can get continental meals, discount card and internal coupons. Moreover, Wok Box will also provide employees insurance, pension funds, and paid vacation, as well as an employee-friendly working environment. 3.5 Training Wok Box focuses on providing superior quick customer services and high quality foods. Therefore, we will help employees equip with necessary cooking skills, customer service skills, and supply and inventory management skills. The customer service skills will be the major part of training which includes polite greetings, communications with appropriate eye contact and smiling, etc. Since Wok Box is a restaurant, safety issue will also be incorporated as an important part in training program. 11 Wok Box University Business Plan, Yuanyuan Chai and Youchuan He 4.0 Marketing Plan By November, 2011, two Wok Box restaurants are already opened in Saskatoon locating in Stonebridge area and Confederation Mall. By interviewing one of the Wok Box owners, we found Wok Box is becoming popular in quick service food industry. University of Saskatchewan has around 20,000 students, including international students from all over the world, and most of them are from Asia. With a lack of Asian taste in university food court, Wok Box should be a new choice for both international students as well as Canadian students. 4.1Competition A number of restaurants either on campus or around the university are providing food services. However, most of them provide North American food without differentiation. 4.11 Direct competitors In terms of the Wok Box’s location, it is facing seven direct competitors. They are: Umi Sushi, Japanese food, Sushi rolls and bento boxes Extreme Pita, North American food, pitas Harvey’s, North American food, Burgers Treats, dessert house, coffee Le Crêpe Bistro, world food, crepes Mac’s, snacks, beverages, packaged foods The Cove, pizza, snacks, beverages By considering the food type and the location, Umi Sushi will be the most important direct competitor to Wok Box because it is solely offering Asian taste foods. 4.12 Indirect competition With many other available cafes in each college on campus, they are viewed as competitors as well, but indirectly. Besides, there is also a list of other off-campus places offering food choices. In addition, lots of students bring foods from homes. All of these foods providers are Wok Box’s indirect competitors. 12 Wok Box University Business Plan, Yuanyuan Chai and Youchuan He Table 4.12 List of Indirect Competitors On Campus Marquis Hall Cafe Arts Cafe St Thomas Cafe PAC Cafe Louis’ Browse Off Campus Dairy Queen Subway Alexander’s restaurant . 4.2 Customer Source Statistics from university website shows that over 20,000 students are enrolled and over 7,000 faculties are working in the university. Moreover, this number is increasing due to increasing population, booming economy, and immigration trend in Saskatchewan. The new Wok Box’s location has already captured market due to university student traffic on campus. When students pass through Lower Place Riel to get their classrooms, they can naturally and easily see Wok Box. Therefore, the location provides the Wok Box a stable source of customers. By observing Umi Sushi in the food court, it serves about 60 to 80 customers per hour during peak hour (from 11:30am to 2:00pm), and 10 to 25 customers per hour during the slow time. This information helps us estimate the number of customers per day and calculate the projected annual revenue, which will be discussed in financial section. 4.3 Product and Service Features The main type food from Wok box will be Asian flavor pan fried noodles or rice dishes, combined with other side dishes. Wok Box will promise to provide excellent-tasted and healthy meals with quick cooking time (only a few minutes). The unique menu (attached on the appendix) consists of items that are prepared daily using innovative and proprietary recipes with high quality and fresh ingredients. In addition, the sauces used by Wok Box are proprietary, which means the products are not replicated. Nowadays, people are becoming more and more health conscious. In order to meet consumers’ needs, Wok Box is the first quick service restaurant registered and participated in the Health Check Program through Heart & Stroke Foundation. This action shows that Wok Box assure giving the freshest and the most delicious foods as well as nutritious choices to every customer. 13 Wok Box University Business Plan, Yuanyuan Chai and Youchuan He 4.4 Pricing Strategy The pricing strategy will be remaining the same as all other Wok Box restaurants across Canada. The specific prices will be shown on the attached menu. However, negotiation will be pursued in order to get more discounts for students and lunch specials. We will assure offering reasonably priced premium products and services to our customers. 4.5 Promotion Strategy Wok Box will set up an “opening soon” sign before the grand opening to give out the first notice. On the upper Place Riel, a sign with Wok Box logo will give people another notification as well. Besides, on the grand opening day, we will launch an event to boost a marketing affection and get people try our products. In other regular days, some promotion means, such as offering meal plan cards and distributing coupons, will be conducted as well. 4.6 Marketing Budget Our first year budget for local advertising will be $5,000 (coupon and meal cards printing expenses, etc). Once we get enough brand awareness and customer loyalty, marketing budget will be decreasing. Furthermore, we will also be paying the 3% of gross profit as the marketing fee to our franchisor. This amount of fee will be paid monthly and recorded as operating expenses. 14 Wok Box University Business Plan, Yuanyuan Chai and Youchuan He 5.0 Financial Plan 5.1 Capital Budget The total cost of this project will be $96,381, including franchise fee, equipment and leasehold improvements, and opening inventory. Table 5.1 shows the specific proportion. Table 5.1 Capital Budget Capital Budget Equipment Opening Inventory Franchise Fee Leasehold Improvements Total 16,381 5,000 25,000 50,000 $96,381 Equipment will be mostly composed of kitchen wares, including ovens, microwave, fridge and freezers, and other tools. In order to keep low budget, we will purchase most equipment on second hand condition. For leasehold improvement cost, along with inquiring an Asian restaurant owner, we decide to put $50,000 as the expenditure including store decoration and signage. 5.2 Financial Structure 67 percent of initial capital will be equity and 33 percent, as business loan, will be from a bank. Since we do not have enough collateral to be approved from bank, we will take co-sign. The equity will come from two owners equally (Youchuan He and Yuanyuan Chai). Table 5.2 shows details of capital structure. Table 5.2 Capital Structure Financing Debt Equity Total 33% 2012 31,806 64,576 $96,381 There are two reasons to take debt from bank. First, certain amount of debt could largely leverage our projected internal rate of return (IRR). Meanwhile, we will not be under intense pressure of paying back interests. In a word, we will benefit from leverage IRR while maintaining 15 Wok Box University Business Plan, Yuanyuan Chai and Youchuan He the probability of insolvency at a low level. Second, large capital involvement from owners guaranteed owners’ commitments. And equal investment will assure equal commitment from each investor. 5.3 Revenue Analysis Based on an observation on the direct competitor (Umi Sushi), we estimate 175 customers will be served per day in first year. Due to people’s curiosity and nature of food industry, there will be more customers coming in the opening year. However, customer number will decrease gradually and eventually remain at the level of 165 customers a day in each year. By deducting all breaks and holidays, Wok Box will operate 266 days a year. And based on the menu price, the average purchase per customer will be approximately $10. However, the average purchase will be increasing under the effect of 2.5% inflation rate. The total annual revenue in each year is listed in table 5.3. Table 5.3 Total Annual Revenue Revenue # of customer per day # of days per year Ave. purchase per customer Total Revenue 2012 175 2013 170 2014 165 2015 165 2016 165 266 266 266 266 266 $10 $10.25 $10.51 $10.77 $11.04 $465,500 $463,505 $461,119 $472,647 $484,463 5.4 Operation Expenses Three major contributors in operation expenses will be rent, wages, and other variable costs. A list of expenses will be list under. Rent: $30/sqf (totally $18,000) with 10% of gross profit Wages: 1. two managers with $40,000 per year each, 2. one full-time worker with $13 per hour 3. two part-time workers with $10 per hour Other variable costs: 1. Loyalty fee to franchisor at 6 percent of gross profit 2. Marketing fee to franchiser at 3percent of gross profit 3. Miscellaneous expenses at 2 percent of gross profit 16 Wok Box University Business Plan, Yuanyuan Chai and Youchuan He Table 5.4 Operating Expenses Operating Expenses Utilities & Rent Wages Employee Benefit Repair & Maintenance Variable Costs CCA Interests Total 15.21% 11% 2012 2013 2014 2015 2016 70,550 70,351 70,112 71,265 72,446 111,880 17,017 114,677 17,442 117,544 17,878 120,483 18,325 123,495 18,784 1,000 1,025 1,051 1,077 1,104 51,205 50,986 50,723 51,991 53,291 6,638 2,111 260,401 11,949 1,958 268,387 9,559 1,795 268,662 7,647 1,620 272,408 6,118 1,433 276,669 5.5 Net Income and Profitability By subtracting all costs, we get our net income figures present in Table 5.5. In specific 2012, a large increasing amount in CCA expense causes decrease in net income in that year. Table 5.5 Net Income Taxable Income Taxes Net Income 2012 65,449 2013 56,066 2014 54,122 2015 58,446 2016 62,455 8,508 7,289 7,036 7,598 8,119 56,941 48,778 47,086 50,848 54,336 Wok Box provides investors a significant potential profit. Based on 20% required rate of return, Wok Box presents a projected net profit value (NPV) at $232,813. Besides this, project’s IRR will be over 100%. Namely, Wok Box will pay back all initial investments in one year. 17 Wok Box University Business Plan, Yuanyuan Chai and Youchuan He 5.6 Sensitivity Analysis Due to the nature of business, Wok Box is extremely sensitive to sales volumes. Sales for Wok Box are jointly determined by three variables – number of customer per day, number of opening day per year, and average purchase per customer. Any changes in any variable will result in a significant change in revenues. We decide to change the most important factor, which is the numbers of customer per day, to analyze the sensitivity in details. We adopt 10% change in customer numbers to observe the corresponding change in net income. The figure 5.6a shows the influence on net incomes by percentages and figure 5.6b indicates differences in NPV and IRR. Figure 5.6a Changing in Net Incomes % change of NI (Decreased) % change of NI (Increased) 2012 -34% 2013 -41% 2014 -40% 2015 -38% 2016 -37% 36% 41% 43% 41% 39% Figure 5.6b Changing in NPV and IRR Base Decreased Increased NPV 228,481 133,777 284,317 IRR 106% 78.10% 142.40% 5.7 Debt Amortization and Dividend Policy Debt amount, $30,156, generates interest amount of $8,917 at 7% interest rate. And the interest and principle will be paid off during next five years. In order to provide a certain level of safety in operations, we settle to keep $50,000 cash on hand each year. The surplus will be paid out as dividend to each shareholder starting in the second year. 5.8 Break-even Analysis As chart 5.8 presenting, the break-even point is around 125 customers per day per year. Referring to the base case, which is at 170 customers, the gap will allow absorbing negative effect such as decreasing in number of customers. 18 Wok Box University Business Plan, Yuanyuan Chai and Youchuan He Chart 5.8 Break-even Analysis 180 170 160 150 140 130 120 110 100 1 2 3 4 5 6 Base Case 175 170 165 165 165 Breakeven 125 128 126 124 122 5.9 Ratio Analysis The following table demonstrates ratios from different financial indicators. Table 5.9 Ratio Analysis Ratios Gross Profit Margin Net Profit Margin ROA ROE D/E Ratio Current Ratio 2012 70% 2013 70% 2014 70% 2015 70% 2016 70% 12% 11% 10% 11% 11% 37% 48% 30% 1.95 27% 33% 22% 3.34 28% 34% 22% 3.47 31% 38% 21% 3.85 34% 41% 19% 4.33 5.10 Income Tax Since Wok Box is an incorporated entity, the income tax will be charged straightforwardly at 11% by federal government, plus 2% by provincial government. In total, Wok Box will pay 13% in tax rate, and it may be varied by government policy. 19 Wok Box University Business Plan, Yuanyuan Chai and Youchuan He 6.0 Conclusion As completely discussed through operation, human resources, marketing, and financial area, the university Wok Box is a feasible business project in terms of pursuing large profit. First, the Lower Place Riel furnishes the Wok Box a stable and predictable customer source. Locating there, the risk of customer fluctuation could be minimized. Second, the required initial capital investment will not be high. And the business loan is easily accessible in Saskatoon. Due to the high internal rate of return, the capital investment will be paid back in only one year. Last, as a franchising business, the franchisor will be supportive for university store, including provides operation instruction and guidance, management expertise, training support, supplier selection, etc. Moreover, franchisor is also responsible for branding and overall marketing. Therefore, the university wok Box would be a worthwhile project that could provide investors streams of cash in return. 20 Wok Box University Business Plan, Yuanyuan Chai and Youchuan He 7.0 Appendixes 7.1 Regular Menu 21 Wok Box University Business Plan, Yuanyuan Chai and Youchuan He 7.2 Catering Menu 22 Wok Box University Business Plan, Yuanyuan Chai and Youchuan He 7.3 Sample Special Features 23 Wok Box University Business Plan, Yuanyuan Chai and Youchuan He 7.4 Nutrition Fact 24 Wok Box University Business Plan, Yuanyuan Chai and Youchuan He 25 Wok Box University Business Plan, Yuanyuan Chai and Youchuan He 26
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