Progress Software Update
Ken Wilner
VP of Technology
OpenEdge
Progress Software Update
Last Twelve Months
 2009 challenging year financially
• Uncertain economy in first half
• Unfavorable foreign exchange
• But a stronger finish
 A transitional period for the company
• 5 new C-level executives
–
–
–
–
–
CEO, Rick Reidy
Sr. VP Field Operations, Chris Larsen
CTO, Dr. John Bates – new role
CIO, Dave Benson
CPO, Rob Levy
 “One Progress” Initiative
– One Team, One Plan, One Goal
– Unified field and support structure
– Integrated product strategy
2
© 2009 Progress Software Corporation
Progress Software Update - Changes for 2010
Branding and Awareness Initiatives
3
© 2009 Progress Software Corporation
Critical Need for Operational Responsiveness
Responding to real-time information is
critical to the business
94%
Need to get closer to customers and offer
a more personalized service
Need to price products dynamically,
based on competitor activity
Immediacy of response can result in
competitive advantage
91%
70%
78%
October 2009 Survey of 400 major companies
in North America and Western Europe
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© 2009 Progress Software Corporation
The Reality:
Operational Responsiveness Is Hard to Achieve
Business currently responds to information in
real-time
Business hears about problems in customer
service from customers themselves
Business struggling from information deluge
caused by Web, mobile and social media
channels
Business cannot get a single view of process
performance due to environment complexity
8%
67%
74%
89%
October 2009 Survey of 400 major companies
in North America and Western Europe
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© 2009 Progress Software Corporation
How Business Makes Progress
Progress enables enterprises to achieve the
highest level of business performance
We call this
Operational Responsiveness
By providing the highest level of business visibility,
responsiveness and business process improvement
with the most complete and accurate data without
disrupting the current infrastructure
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© 2009 Progress Software Corporation
How Business Makes Progress
Where business processes and systems are responsive to changing
business conditions and customer interactions – the moment they occur
Increase Revenue
Maximize Profit
Prevent Loss
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© 2009 Progress Software Corporation
The Progress Software Difference
Increase Revenue
Driving
Operational Responsiveness
with Everything We Do
Maximize Profit
Prevent Loss
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© 2009 Progress Software Corporation
ERP
Customer
ERP
Billing
System
Business
Processes
Name
Business
Applications
Business
Phone
Applications
Data
Mart
…
Data
Warehouse
…
Trading
Partners
Data
Mart
Address Web
Phone Portal
Name
Address
Trading
Partners
Consumer
Customer
Application
Data
Warehouse
ERP
MDM
MDM
CRM
CRM
MDM
ERP
ERP
Industry
CRM
CRM Standards
Customer
Name
Address
Phone
…
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© 2009 Progress Software Corporation
RDBMS
Business
Applications
RDBM
S
Data
Mart
XML / Web
Mainframe
Services
XML / Web
Services
Mainframe
Delivering Operational Responsiveness
Responsive
Process
Management
Enterprise Business
Solutions
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© 2009 Progress Software Corporation
Responsive
Information
Management
Enterprise Data
Solutions
Responsive
Business
Applications
Application Development
Platforms
Delivering Operational Responsiveness
with Responsive Process Management
Responsive
Process
Management
Enterprise Business
Solutions
Visibility, Sense and Respond,
Continuous Process
Improvement
Ability toOperational
respond and
apply
Driving
Responsiveness
corrective
actions
through
event
driven visibility, dynamic
business response and continuous
Anticipateprocess
what WILL
happen in
business
improvement
your business, not react to what
HAS happened
Continually improve the business
processes without disrupting
existing infrastructure
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© 2009 Progress Software Corporation
Achieving Operational Responsiveness Through
Responsive Process Management
Business
Transaction
Management
Business
Event
Processing
Converging capabilities to
create Responsive
Process Management
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© 2009 Progress Software Corporation
Business
Process
Management
Achieving Operational Responsiveness Through
Responsive Process Management
Progress Responsive
Process Management
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© 2009 Progress Software Corporation
Business Transaction Assurance -Ensure the Success
of Every Transaction
5 – Repair and
Resend
4 – Message
Compare /
Contrast
3 – Message
Captured
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© 2009 Progress Software Corporation
Transaction
Fails
1 – Failure
Detection
2 – Root-Cause
Analysis
Business Event Processing - Optimize Your
Business in Real-time
What is happening now?
(Business` Event Processing)
Event Streams
time
1
2
3
4
5
6
7
8
Business Event Processing – acts on data in motion
“When 2 or more call exceptions occur during
a 1 minute period, send an alert.”
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© 2009 Progress Software Corporation
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Business Event Processing Adoption
Gaming
Surveillance
Transport & Logistics
Manufacturing
Process
Monitoring
Telco Revenue
Assurance
Real-time Risk
Smart Order Routing
Market Aggregation
Real-time Pricing
Algorithmic
Trading
© 2009 Progress Software Corporation
Energy Grid
Monitoring
Market Surveillance
Cross-asset Trading
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Fraud Detection
Why Progress Chose Savvion
A trail-blazer and industry leader creating & delivering
comprehensive enterprise BPM
 All business-centric BPM capabilities in one – deploy at
departmental AND enterprise levels
 Event-centric
 Vertical industry solutions and accelerators
 Breadth of capabilities – including BRMS, DMS, and
analytics
 Rich history of innovation
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© 2009 Progress Software Corporation
Key Values of Business Process Management
Achieving all of the above with low TCO through standard, open, reliable
technologies and ease of use.
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© 2009 Progress Software Corporation
Financial Services
Example Processes Implemented
Loan
Servicing
Non Std Trades
New Acct Setup
Loan Origination
Month End Close
AML, SARBOX, etc
Compliance Mgmt
Agent & Broker On-boarding
Client & Merchant On-boarding
Back Office – trade validation & clearing
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© 2009 Progress Software Corporation
Example Customers
Telecommunications
Example Processes Implemented
Reverse
Logistics
Number Portability
Rate Change Process
Order to Provisioning
Cell Site Construction
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© 2009 Progress Software Corporation
Example Customers
Manufacturing
Example Processes Implemented
Warranty
Mgmt
Returns Process
Capacity Planning
Supply Chain Mgmt
Engineering Change
Non-Std Deal Approval
Order Mgmt & Fulfillment
New Product Introduction
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© 2009 Progress Software Corporation
Example Customers
Key Components of Savvion BPM Suite
Process Modeler
BPM Portal
BPM Studio
BPM Server
Process Asset
Manager
BusinessExpert
BRMS
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© 2009 Progress Software Corporation
DMS
Bundled Order Process
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© 2009 Progress Software Corporation
Running Simulations on Process
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© 2009 Progress Software Corporation
User Task List – Where’s my work?
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© 2009 Progress Software Corporation
Forms are dynamically generated in Portal
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© 2009 Progress Software Corporation
Achieving Operational Responsiveness
with Responsive Information Management
Responsive
Information
Management
Enterprise Data
Solutions
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© 2009 Progress Software Corporation
Enterprise information is
fragmented
Driving Operational Responsiveness by
delivering the fastest, most flexible data
It is critical to maintain process
access and integration platform for
performance
unifying, delivering, and exchanging
enterprise information
Responsive process requires the
Right Information, in the Right
Form, at the Right Time
Enterprises Need a Responsive Information
Management Solution
Billing
System
Business
Processes
Consumer
Application
Web
Portal
Business
Applications
CRM
Information Access,
Integration and Delivery
Real Time
Consolidated
Flexible
Trading
Partners
ERP
Industry
Standards
Mainframe
Cloud Data
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© 2009 Progress Software Corporation
Business
Applications
RDBMS
XML / Web
Services
Progress Enterprise Data Services
Progress Data
Exchange
(DataXtend)
 Leader in data exchange
since 2007
 Model-based data
transformation and
enrichment
 Industry-standard model
support
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© 2009 Progress Software Corporation
Progress Data
Virtualization
Server
 Real-time data access,
integration, and
delivery
 Virtually any data
source and consuming
application or service
Delivering Operational Responsiveness
with Responsive Business Applications
Responsive
Business
Applications
Application Development
Platforms
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© 2009 Progress Software Corporation
Simplify creation of dynamic applications
Provide deployment flexibility for public
Driving
Operational
and
private
clouds Responsiveness by
delivering the industry’s best business
application
development
platforms with
Enhance
our
partners’ applications
with
the fastest
time-to-value
new
RPM tools
Progress Software Update
Ken Wilner, Vice President of Technology
E-mail: [email protected]
Blog: http://blogs.progress.com/openedge/
Twitter: Ken Wilner and progresssw
Progress Communities: http://communities.progress.com