Staff Training
All Front of House dinning staff will use hand style serving,
otherwise known as synchronized serving, when delivering
food to guests. It is a simple but elegant style of service
which you will be trained on come time for our event. For
now, here is a brief description of how it works.
Synchronized Style
Serving
1. All guests will already be seated
2. Each server will be lined up with his/her designated
team in a predetermined order in the satellite kitchen
3. Each server should have two plated meals
corresponding to the guests he/she will be serving at
that particular time
4. The meal to be served first should be in the left hand
and the second one should be in the right
Before Entering the
Dining Room
1. Servers will enter the dining room all at once upon a
manager’s or supervisor’s signal
2. It is important to stay in your ordered lines until you
arrive at the table
3. Upon arrival, each server should stand behind the guest
which they are to serve first
4. Once all servers in your team are in their
designated places wait for the head server’s signal to
serve
Entering the Dining Room
1. Once the signal is given, all servers at a table will serve
in a synchronized fashion
2. Serve the meal in your left hand to the guest in front of
you
3. Then, take a step to your left (to your second guest)
4. Switch the meal in your right hand to your left and
serve this guest in the same fashion as the first
5. It is critical to always serve from the left
Serving Guests
1. Once all meals have been served, wait for your head
server’s signal to exit the dining room
2. All teams will exit together
3. You don’t need to exit the same way you came in, it is
more important to exit in a fluid and professional
looking manner
4. All teams will exit through the exit door, not the
entrance
Exiting the Dining Room
When it comes to clearing, everything is done the same way as
described above except for the serving portion. Here are the
exceptions:
1.
2.
3.
4.
5.
Upon your head server’s signal, all servers should clear with
their right hand
It is important to always clear from the right
Then, take a step to the left (to your second guest)
Switch the plate in your right hand to your left
And clear this guest’s plate in the same fashion as the first
Clearing
Those are the basics of a synchronized style of service.
It may not sound simple now but if you don’t get it,
don’t worry, we will give all servers ample training
come event day.
Thanks in advance to all servers helping with the event!