Values
&
Behaviours
Framework
For Organisational Recruitment, Appraisal of
Constables, and Internal Selection Processes
It is now the best part of a decade since we became the first police
service in the British Isles to develop a set of core values. What we
did at the start was innovative and helped bring about fundamental
changes in how the Constabulary goes about its business. We are an
entirely different organisation than we were at the start of this work.
I have no doubt at all that we are a better one, too.
We have never stood still. Since the launch of the values work we
have developed a set of leadership qualities, re-invigorated our
behavioural work and even helped shape the code of ethics that
applies by law to every police officer in England and Wales.
In the pages that follow you will find a new guide to our values and
behaviours. This guide gives clarity to what values and behaviours
mean to all of us. They show how those values, the leadership
qualities and the code of ethics all fit together. They show simply
what it means to be part of this great little organisation.
Gary Roberts
Chief Constable
2
This, the first of two frameworks, is a tool to aid the appraisal process for
Constables and recruitment and selection. The revised appraisal system calls
on each of us to demonstrate the values and behaviours we use in our day to
day roles. This framework gives an overview of how our identified values and
behaviours relate to each other and their alignment with the organisational
code of ethics.
The second framework is the Leadership Qualities Framework which is used
for appraisal of Sergeants, Inspectors, Chief Inspectors and officers engaged
on any of the leadership pathways for promotion. Embedded within this
framework are the ‘talent statements’ which are used to assess leadership
potential.
The Frameworks provide a common foundation for career development and
assessment throughout the Isle of Man Constabulary by:
Identifying the behaviours and values required in recruitment and initial
student officer training
Forming the basis of appraisal to be evidenced in the PDR
Identifying leadership potential and evidencing leadership qualities
Highlighting continual development needs
Other benefits of the Frameworks include:
Increased awareness of what is expected
Further improvement on the quality of service
Increased job satisfaction
Improved qualitative productivity
Ability to challenge colleagues/managers who do not follow the Framework
External measures on how we perform
3
Our Core Values
Challenge
Service
Professional
Responsibility
Caring
Respect
“Keeping People Safe”
4
Our Core Values
‘What they mean to us’
Challenge
Service
We serve the public
and our colleagues
to make a positive
difference. We act in
the public interest.
We seek to improve
through challenging
mediocrity, being
curious never being
complacent and
responding positively to
challenge & criticism .
Respect
We recognise and
value differences
within our
Communities, our
partners and our
colleagues. We treat
people fairly.
Professional
We are
professionals who
deliver quality in
everything we do.
Responsibility
Caring
We care about the
Quality of everything
we do. We care about
the community and we
care about each other.
5
We seek and take
ownership for
personal and
organisational
delivery. We are
answerable for our
decisions, actions
and omissions.
Our Core Behaviours
‘What they mean to us’
Helpfulness
Improving a situation
through your assistance
Knowledgeable
Responsibility
Has acquired
information, skills and
behaviours through
experience and
learning
Being responsible and
accountable for one’s
own actions
Open Mindedness
A willingness to
consider alternative
ideas
Approachability
Respect
Being open and friendly
and easy to talk to
Having a high regard
for the feelings and
rights of others and an
acknowledgement of
their qualities and
experience
Flexibility
Able to change in order
to respond to changing
circumstances
Honesty
Understanding
Being truthful about
yourself, others and
situations
Your perception of a
situation and
consideration of it
Empathy
Identifying with another
to really understand
their feelings and
situation
6
Knowledgeable
Core Value
Has acquired
information, skills
and behaviours
through experience
and learning
Service
Helpfulness
Improving a
situation through
your assistance
Service
We serve the public
and our colleagues
to make a positive
difference. We act in
the public interest.
Responsibility
Being responsible
and accountable for
one’s own actions
Approachability
Being open and
friendly and easy to
talk to
7
Honesty
Being truthful about
yourself, others and
situations
Core Value
Challenge
Open Mindedness
A willingness to consider alternative
ideas
Challenge
Flexibility
We seek to improve
through challenging
mediocrity, being
curious , never being
complacent, and
responding
positively to
challenge and
scrutiny.
Able to change in
order to respond to
changing
circumstances
Approachability
Being open and
friendly and easy to
talk to
Understanding
Your perception of a
situation and
consideration of it
8
Honesty
Being truthful about
yourself, others and
situations
Core Value
Open Mindedness
Professional
A willingness to consider alternative
ideas
Knowledgeable
Has acquired
information, skills
and behaviours
through experience
and learning
Professional
We are
professionals who
deliver quality in
everything we do
Flexibility
Able to change in
order to respond to
changing
circumstances
Respect
Having a high
regard for the
feelings and rights
of others and an
acknowledgement
of their qualities and
experience
9
Empathy
Identifying with
another to really
understand their
feelings and
situation
Core Value
Caring
Understanding
Your perception of a
situation and
consideration of it
Caring
Responsibility
We care about the
quality of everything
we do. We care
about the
community and we
care about each
other.
Being responsible
and accountable for
one’s own actions
Approachability
Being open and
friendly and easy to
talk to
Helpfulness
Improving a
situation through
your assistance
10
Respect
Having a high
regard for the
feelings and rights
of others and an
acknowledgement
of their qualities and
experience
Core Value
Respect
Understanding
Your perception of a
situation and
consideration of it
Respect
We recognise and
value difference
within our
communities, our
partners and our
colleagues. We treat
people fairly.
Honesty
Being truthful about
yourself, others and
situations
Open Mindedness
A willingness to
consider alternative
ideas
11
Respect
Having a high
regard for the
feelings and rights
of others and an
acknowledgement
of their qualities and
experience
Core Value
Responsibility
Honesty
Being truthful about
yourself, others and
situations
Responsibility
We seek and take
ownership for
personal and
organisational
delivery. We are
answerable for our
decisions, actions
and omissions.
Responsibility
Being responsible
and accountable for
one’s own actions
Open Mindedness
A willingness to
consider alternative
ideas
12
Respect - Generic Statement
Having a regard for the feelings and rights of others and
an acknowledgment of their qualities and experience
Positive examples of Generic Behaviours
Actively listens
Treat people impartially
Well mannered
Sensitive to the needs of other people
Treat all people fairly and with respect
Respects and upholds the law
Displays positive body language
Challenges inappropriate attitudes, behaviour & language
Is aware of racial, religious and cultural customs and
behaviours that are abusive, aggressive or discriminatory
Deals with diversity issues
Has pride in their role
Role model in the community
Use - Recruitment, Appraisal (Constables) and Conduct.
Aligned to - Professional Conduct (Code of Ethics)
Equality & Diversity / Authority, Respect & Courtesy
13
Responsibility - Generic Statement
Being responsible and accountable for one’s own actions
Positive examples of Generic Behaviours
Steps forward to lead and take ownership
Takes personal responsibility for standards of dress and their
appearance
Takes an energetic and committed approach to the task in hand
Takes responsibility for own mistakes
Is reliable and dependable – ‘does the right thing’
Takes full responsibility for and being prepared to explain and
justify own actions and decisions
Is committed to and takes responsibility for their own personal
and professional development
Sets personal goals and monitors own achievements against
these, constantly seeking to improve personal performance.
Assumes personal ownership for providing the best possible
service to victims, the vulnerable and remaining members of the
community
Aligned to - Professional Conduct (Code of Ethics)
Duties & Responsibilities / Fitness for work
14
Knowledgeable- Generic Statement
Has acquired information, skills and behaviours
through experience and learning
Positive examples of Generic Behaviours
Has the necessary knowledge to excel in their role
Shares their knowledge with others
Applies their knowledge/skills/experience to the situations they
are presented with
Demonstrates that they have learned from their mistakes
Is committed to and takes personal responsibility for their own
continual personal and professional development
Actively seeks feedback on ‘blindspots’
Knows how own role contributes to achieving the goals of the Isle
of Man Constabulary
Knows what other areas of the organisation do and where to get
information.
Aligned to - Professional Conduct (Code of Ethics)
Orders & Instructions / Confidentiality
15
Understanding- Generic Statement
Your perception of a situation and consideration
of it
Positive examples of Generic Behaviours
Considers the opinions and feelings of others
Understands how own behaviour can impact on others — self
aware
Understands the main issues that affects the Isle of Man
Constabulary
Understands the importance of having a strong sense of purpose
and common goal — team player
Actively listens and values others contributions
Acts in the best interests of the organisation rather than own
self interest.
Understands the importance of reflection and learning from
mistakes.
Understands how own role contributes to achieving the goals of
the whole organisation
Aligned to - Professional Conduct (Code of Ethics)
Use of Force / Conduct
16
Honesty - Generic Statement
Being truthful about yourself, others and situations
Positive examples of Generic Behaviours
Honest about their own strengths and weaknesses - knows their
limits
Tells the truth where appropriate in a sensitive and diplomatic
manner
Self-aware re ‘who they are’ and how they conduct themselves in
the workplace
Demonstrates a ‘do the right thing’ attitude
Shows moral courage by challenging other’s decisions or actions
when they are not appropriate
Takes responsibility for their own mistakes and learns from them
Remains honest to themselves — remains authentic
Thinks about the impact of saying something before it is said
Aligned to - Professional Conduct (Code of Ethics)
Honesty & Integrity / Challenging & reporting improper
Behaviour.
17
Helpfulness- Generic Statement
Improving a situation through your assistance
Positive examples of Generic Behaviours
Goes the extra mile — demonstrates passion and energy in their
role
Demonstrates an awareness of when people need help
Willingly helps and supports others
Is reliable, dependable and loyal — a team player
Puts the needs of others before themselves especially those that
are victims of crime or vulnerable in our society
Engages with the community to fully understand their needs
Is visible and known within the community they serve
Demonstrates ‘curiosity’ - by the use of constructive questioning
Demonstrates a problem solving approach at every opportunity
18
Empathy- Generic Statement
Identifying with another to really understand their
feelings and situation
Positive examples of Generic Behaviours
Actively listens — portraying positive body language
Considers the thoughts and opinions of others
Is able to show a sense of humour and flexibility, where
appropriate
Demonstrates support for others
Builds rapport — able to manage relationships
Considers the impact of their actions on others
Uses language in an appropriate way and is sensitive to the way it
may affect people
Demonstrates an appreciation of how victims of crime feel
Understands the frustrations of colleagues when setbacks occur
19
Open-Mindedness - Generic Statement
A willingness to consider alternative ideas
Positive examples of Generic Behaviours
Actively listens—portraying positive body language
Encourages feedback from others
Works with the appropriate minority community to expand
additional information
Encourages others to contribute
Values others opinions
Demonstrates a ‘can do’ attitude
Thinks creatively and sees the bigger picture
Good at problem solving — puts forward possible solutions
Believes in continual improvement
Open to change — identifies areas where the organisation needs
to change
Demonstrates common sense and sound judgement
20
Approachability- Generic Statement
Being open and friendly and easy to talk to
Positive examples of Generic Behaviours
Actively listens - portraying positive body language
Easy to talk to - builds rapport
Good natured - friendly
Respectful - attitude
Welcoming - pleasant
Polite
Kind - considerate
Makes people feel valued
Willingness to help
Good humoured
Respectful - appearance
21
Flexibility - Generic Statement
Able to change in order to respond to changing
circumstances
Positive examples of Generic Behaviours
Changes plans to suit changing circumstances
Tailors approach to the situation
Adapts communication method and style to meet the audience
Reaches compromise where appropriate
Considers all options - listens and values others opinions
Steps outside comfort zone for development
Has the self-awareness to recognise when they need to be flexible
Assesses new information and re-organises their workload to meet
new demands
Not afraid to change their mind / flex their own opinion based on
additional information
22