“Winners to Champions”
Creating Peak
Performance in
Your Organization
Dr. Fred M. Mills
Transportation Conference
F. M. Mills, Inc.
(209) 954-9528 Office
(209) 608-0946 Cell
(209) 954-0188 FAX
[email protected]
People don’t mind change,
as much as being changed.
All lasting and meaningful
change starts on the inside
and works it’s way out.
Change is a personal
decision and requires
accountability.
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FOCUSED
IN THE MOMENT
CONCENTRATION
ATTENTION
CONFIDENCE
BELIEF
PROACTIVE
CALM & IN CONTROL
POSITIVE ENERGY
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Vision
Climate
Mission
Goals
Roles
Core Competencies
Systems
Mind Set
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Team Climate
Team
Results
Accountable
Commitment
Healthy Conflict
Open Communications
Trust
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The clarity with
which we perceive
and understand
everything that
affects our lives.
AWARENESS
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Reticular
Activating
System
A filtering device that
allows only personally
profitable information to
register (pay value) or
information that poses a
threat (fear).
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Scotoma
“A sensory locking
out of the
environment caused
by conditioning.”
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RED/BLUE
CHAIR
ROSE
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Lock On/Lock Out
LO/LO
We can only consciously
see or believe one thing
at a time. We develop an
attachment to that which
we are first exposed.
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Cognitive
Dissonance
Theory
We cannot have two conflicting
beliefs at one time without
causing disharmony.
We gather information to
support our dominant beliefs.
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The mind is
like a
parachute…
it only works
when it is
open!
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How We Think
The Thought Process
A
4. Decision &
W
Action
A 1. Perception
CONSCIOUS
R
E
N
3. Evaluation
2.
Association
E
S
S
CREATIVE
SUB-CONSCIOUS
SUB-CONSCIOUS
Lock-on
Makes me act
like me!
E
F
F
E
C
T
I
V
E
N
E
S
S
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Leadership is
communicating to
people they’re
worth and potential
so clearly that they
come to see it in
themselves.
From the eighth Habit
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Leadership Competency
Management of Attention
 Focused direction
 Vision, mission, values, goals
Management of Meaning
 Clearly and consistently communicate
the vision.
 Align people with the vision.
Management of Trust
 The main determinant of trust is
reliability.
 Trust requires interaction.
Management of Self
 Knowing one’s skills and deploying
them effectively.
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Servant Leadership
Bringing Together Voice and Touch
Create the Vision
• Without vision there is nothing to motivate
people beyond self interest.
Communicate the Vision
• Communication without understanding is
fruitless.
• Understanding without communication is futile.
• Communication comes in both words and deeds.
Support Others
• Ways to support: tasks, caring, recognition, live
the vision/mission/values.
• Our ability to support others is a reflection of
how we feel about ourselves.
• Supporting others means letting go-----Empowerment.
Monitor, Change, Evaluate
• People
• Plans
• Process
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Evidence of Effective
Leadership
People Feel Significant
People feel they make a difference
Learning and Competence Matters
People value learning and mastery
People Are a Part of a Community
Where there is leadership, there is a
team, a family, a unity.
Work is Meaningful
Leadership is pulling, rather than
pushing people toward vision,
mission, and goals. Leaders
articulate and embody the ideals
toward which the organization
thrives.
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Be Smart
•Strategy
•Marketing
•Finance
•Technology
Be Healthy
•Minimal Politics
•Minimal Confusion
•High Morale
•High Productivity
•Low Turnover
Healthy Organizations
•Build Cohesive Teams
•Create Organizational Clarity
•Over Communicate Clarity
•Develop Human Systems
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Why Conflict?
Perception
Values
Attitudes and Habits
Stress and Tension
Self Esteem
Change
Fear
Negative Imaging
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Assume
Let me test your ability to discern if you
know all the facts by recording this
account.
On a cold January day, a 43 year old
man was sworn in as chief executive of
his country. By his side stood his
predecessor, a famous general who 15
years previously had commanded his
country’s armed forces in a way which
resulted in a total defeat of the
German nation. The young man was
brought up in the Roman Catholic
faith. After the ceremony there was a
five hour parade in his honor, and he
stayed up until 3:00 a.m. celebrating.
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Pay Values of Conflict
 Excite to action.
 Lead to acquisition of new
information.
 Serve to increase group
cohesiveness.
 Allows individuals/groups to
measure their strength/
power.
 Demonstrate what is really
cared about.
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Conflict
Conflict is Negative:
•When people begin to feel
defeated.
•When a climate of distrust and
suspicion develops.
•When resistance rather than
cooperation becomes the
norm.
•When people begin to react
defensively.
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Types of Conflict
Self vs. Self
When we hold two personal values at
an equal priority in our value system.
Self vs. Other
When we hold a personal value at
an equal priority with someone
else’s value system.
Self vs. Organization
When we hold our values at equal
priority with those of a group,
organization, or society.
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“The Pinch Theory”
A Model for Role
Clarification and Negotiation
termination
AFTER
reconciliation
Gathering Data and Clarifying
Expectations
reconciliation
under duress
Role Clarity and Commitment
premature
reconciliation
resentful
termination
planned
reconciliation
Stability and Confidence
Crunch
Choice Point
Pinch
Choice Point
anxiety, resentment
blaming & guilt
ambiguity
uneasiness
J.J. Sherwood & J.J. Scherer
Disruption of Shared Expectations
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Comforter
Clarifier
Confronter
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Conflict Management
Positions
Confronter
Confronted
In the Middle
Invite Solutions
 Set Goal
 Plan of Action
 Affirmation
Acknowledge Summarize Share
Others
Your
Feelings
Feelings
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Self-Esteem
It is an emotion.
An attitude of self
acceptance, despite our
weaknesses or human
frailties.
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Elements Necessary
For Building High
Self-Esteem
1. Acceptance
 Others
 Self
2. Limits
 Guidelines for self
esteem (self-discipline
guidelines/ limits)
3. Respect
 Grow within the limits
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Qualities of High
Self-Esteem
1. Personally effective
2. Poised
3. Competent
4. Capable of independence
5. See strengths in self and
others
6. Accept compliments
graciously
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Steps in Building
Self-Esteem in Others
1. Help them see they are beautiful just
the way they are.
2. Guide them away from believing they
have to measure up to others.
3. Help them to understand they are not
their actions (based only on their
awareness).
4. Include more experiences that build
self-reliance and accountability.
5. Help them see mistakes as stepping
stones to success.
6. Discuss the beauty of enjoying each
day, one day at a time.
7. Give plenty of praise for efforts.
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