Fee and registration codes
Italian Fiscal codes: P.I. 00862211000 C. F. 07277450156
IBL Business Registration Card Number: C06002052
OO - Passenger Security Service Charge
YR/YQ - Fuel Surcharge/Insurance Surcharge/Fees levied by airlines
OB - Booking & Ticketing service fee levied by airlines
XT - The sum of government-imposed taxes and carrier surcharges
Carbon emissions
To calculate your share of carbon emissions created by your flight, please go to www.cathaypacific.com/flygreener.
E-ticket Reminders
1. It is the responsibility of passengers to ensure that their travel documents are valid and that they hold all necessary visas
and medical certificates for entry into their destination. We reserve the right to refuse carriage if passengers fail to comply with
such requirements. We will not be liable for any loss or expenses incurred by the passenger as a result of the passenger being
refused entry into their destination.
2. Tickets must be used in sequence. If you fail to fly on a booked flight and you do not notify us, all onward and connecting
bookings will be cancelled. In some countries, a no-show charge may also be collected. Please cancel your reservations if you
do not intend to fly.
3. The time shown on the flight coupon or itinerary receipt is the departure time of the aircraft. Passengers should allow
sufficient time to complete all the formalities and it is recommended that passengers arrive at the airport one and a half hours
before departure time, at the latest. Cathay Pacific check-in counters normally close 40 minutes prior to the scheduled
departure time, however, closing time may vary slightly at some airports. Passengers arriving after this time may not be
accepted for travel and no responsibility will be accepted in such cases. Please check with your local Cathay Pacific Office,
www.cathaypacific.com/cx/en_HK/about-us/contact-us/worldwide-offices.html, as rules and check-in times vary by country and
airport.
4. To minimise any disruption to your travel plan, please note the boarding gate will be closed 10 minutes before departure
time. Late passengers may not be accepted for travel. Please arrive at the boarding gate at least 30 minutes before departure
time to reserve sufficient time for boarding formalities.
5. Cathay Pacific and most major airlines may overbook services. While Cathay Pacific makes every effort to provide seats for
confirmed reservations made, we cannot guarantee seat availability. Cathay Pacific operates compensation schemes, in
accordance with the applicable law and our compensation policy, to passengers with confirmed reservations who are denied
carriage because of overbooking.
6. This ticket is valid for carriage for one year from date of issue, except as otherwise provided in this ticket, in carriers tariffs,
conditions of carriage, or related regulations.
Notice for international passengers on carrier liability
Passengers on a journey involving an ultimate destination or stop in a country other than the country of departure are advised
that the Warsaw Convention, including its amendments, or the Montreal Convention, may be applicable to the entire journey,
including any portion thereof within a country. These Conventions, including special contracts of carriage embodied in
applicable Tariffs, govern and may limit the liability of the carrier for death or bodily injury and for destruction or loss of, or
damage to, baggage, and for delay of passengers and baggage.
Incorporated terms
Your travel is subject to Cathay Pacific’s General Conditions of Carriage
www.cathaypacific.com/content/dam/cx/legal-and-privacy/general-conditions-of-carriage-for-passengers-baggage-en.pdf and to
its tariffs, including the Transborder Tariff www.cathaypacific.com/content/dam/cx/legal-and-privacy/canada/transbordertariff/CTA-transborder-tariff-web.pdf and International Tariff www.cathaypacific.com/content/dam/cx/legal-andprivacy/canada/CTA-intl-tariff-web.pdf where applicable. All of these documents are hereby incorporated by reference into this
document which forms your contract of carriage with us.
Baggage allowance and fees
Checked baggage allowance
All flights - except those flying to and from the Americas and New Zealand.
For tickets: (i) issued before 15 September 2016 or (ii) issued before 15 September 2016 and reissued (as defined by IATA)
on/after 15 September 2016.
The free baggage allowance on scheduled international flights of Cathay Pacific Airways is as follows:
-First Class: 40 kg (88 lb)
-Business Class: 30 kg (66 lb)
-Premium Economy Class: 25kg (55lb)
-Economy Class: 20 kg (44 lb)
-Infants not entitled to a seat are allowed 10 kg (22 lb) plus one fully collapsible stroller/pushchair.
The additional checked baggage allowance for Marco Polo Club (MPO) members is as follows:
- Diamond members: 20 kg
- Gold members: 15 kg
- Silver members: 10 kg
For tickets issued or exchanged (as defined by IATA) on/after 15 September 2016
The free baggage allowance on scheduled international flights of Cathay Pacific Airways is as follows:
-First Class: Three pieces, total 50 kg (110 lb)
-Business Class: Two pieces, total 40 kg (88 lb)
-Premium Economy Class: Two pieces, total 35 kg (77 lb)
-Economy Class: Two pieces, total 30 kg (66 lb)
-Infants not entitled to a seat are allowed two pieces, total 10 kg (22 lb) plus one fully collapsible stroller/pushchair.
The additional checked baggage allowance for Marco Polo Club (MPO) members is as follows:
- Diamond members: 1 piece, 20 kg (44 lb)
- Gold members: 1 piece, 15 kg (33 lb)
- Silver members: 10 kg (22 lb)
The Americas - The following allowance apply to passengers whose itinerary involves a point in North, Central or South
American countries:
-First/ Business Classes: Two pieces, 32 kg (70 lb) each
- Premium Economy Class: Two pieces, 25 kg (55 lb) each
- Economy Class: Two pieces, 23 kg (50 lb) each
The total dimensions of each piece must not exceed 158 cm (62 in) (i.e. length plus height plus width).
Infants not entitled to a seat are allowed:
- First/Business Class: One piece, 32 kg (70 lb)
- Premium Economy Class: One piece, 25kg (55lb)
- Economy Class: One piece, 23kg (50lb),
AND
- One fully collapsible stroller/pushchair.
The total dimensions of each piece must not exceed 115 cm (45 in) (i.e. length plus height plus width).
The additional checked baggage allowance for Marco Polo Club members is as follows:
- Diamond members: One piece
- Gold members: One piece
No single piece of baggage can weigh more than 32 kg (70 lb.)
Cabin baggage allowance
Passengers (except infants) have free cabin baggage allowances based on the class in which they are travelling or their Marco
Polo Club (MPO) membership status. If you are travelling in two classes on one journey, you will be entitled to the greater
allowance for the whole journey.
All flights - except those flying to and from New Zealand.
- One bag with overall dimensions (including wheels, handles and side pockets) no larger than 56 x 36 x 23 cm (22 x 14 x 9 in).
The total weight of the bag, small item and all duty-free items should not exceed 7 kg (15 lb).
Personal Items
You may carry onboard the following items free:
- a small item (handbag, backpack, briefcase, laptop bag, or camera bag) of maximum dimension of 16 x 31 x 41 cm (6 x 12 x
16 in), which can fit under seat in front, and
- an assistive device such as a cane, walker, crutch, wheelchair (if cabin stowage is available)
When you are travelling with a child or infant, you may carry the following item(s) onboard free:
- an approved car safety seat http://www.cathaypacific.com/cx/en_HK/travel-information/special-assistance/children-andinfants/infants.html
- a small bag of food and nappies (for use on the flight)
- an umbrella type collapsible stroller or any other types of foldable stroller within the standard cabin bag size and weight after
folding (if cabin stowage is available)
The additional cabin baggage allowance for First and Business Class passengers, AND Diamond, Gold and Silver MPO
members is as follows:
- First Class Passengers AND Diamond MPO members: The combined weight of items including all duty-free items should not
exceed 15 kg (33 lb)
- Business Class Passengers AND Gold and Silver MPO members travelling in Premium Economy or Economy: The combined
weight of items including all duty-free items should not exceed 10 kg (22 lb).
New Zealand - The following baggage allowances apply to passengers travelling on a ticket that meets all of the following
criteria: (1) ticket issued wholly within Hong Kong and New Zealand, (2) travel on CX and Air NZ only, and (3) using non-stop
flight between Hong Kong and Auckland.
Checked baggage allowance
- Business class, AND Diamond, Gold and Silver Marco Polo Club members in Premium Economy Class: Three pieces, 23 kg
(50 lb) each
- Premium Economy Class, AND Diamond, Gold and Silver Marco Polo Club members in Economy Class: Two pieces, 23 kg
(50 lb) each
- Economy Class: One piece, 23 kg (50 lb)
- Infant: Travelling at 10% of the applicable adult fare will be permitted one piece, 23 kg (50 lb), plus one checked or carry on
fully collapsible pushchair/stroller or infant’s carrying basket or infant’s car seat which may be carried in the passenger cabin
subject to the availability of space.
The total dimensions of each piece must not exceed 158 cm (62 in) (i.e. length plus height plus width).
Cabin baggage allowance
- Business Class and Premium Economy Class, AND Diamond, Gold and Silver MPO members travelling in Economy Class:
Two pieces, 7 kg (15 lb) each
- Economy Class: One piece, 7 kg (15 lb)
The total dimensions of each piece must not exceed 118 cm (45 in) in size (sum of the three dimensions including wheels,
handles and side pockets).
The above allowances are subject to the discretion of Cathay Pacific.
Excess baggage charge
Any baggage in excess of the above mentioned allowances will be charged. Excess baggage will be charged at rates
depending on the routing travelled. Please visit www.cathaypacific.com/cx/en_HK/travel-information/baggage/extra-baggagecharges.html for further details.
Flights operated or marketed by other airlines
If your itinerary includes flights operated or marketed by carriers other than Cathay Pacific, our free baggage allowance and
charges may not apply. Please visit
www.cathaypacific.com/cx/en_HK/travel-information/baggage/check-in-baggage/most-significant-carrier-msc-for-multi-carrierjourney.html, or the relevant partner airline’s website, for further details.
Dangerous goods
Some articles or substances which are capable of posing a significant risk to health, safety, property or the environment when
transported by air are classified as dangerous goods and their carriage by air is prohibited. It is the responsibility of passengers
to ensure that they do not carry such goods either on their person or in their baggage, otherwise they may commit a criminal
offence. For more information about prohibited items, please visit www.cathaypacific.com/cx/en_HK/travelinformation/baggage/restricted-items/prohibited-items.html.
Lithium ion batteries
Lithium batteries, typically found in portable consumer electronic devices, may be dangerous and can start fires when they are
not carried properly. No spare lithium batteries are permitted in check-in baggage. For cabin baggage and more information
about carriage of lithium batteries, please visit www.cathaypacific.com/restricted-items-batteries.html.
Valuables
Except for baggage carried in the course of international carriage as defined by the Warsaw or Montreal Conventions, we are
not liable for any damages to articles which you include in your baggage which Cathay Pacific’s General Conditions of Carriage
prohibit. Articles including, but not limited to, fragile, perishable, valuable or rare items, or commercial goods and samples,
business and identification documents. You can declare excess valuation on certain baggage at the airport, subject to
additional fees.
Travel health information
For important health tips before your flight, please refer to our website
www.cathaypacific.com/cx/en_HK/travel-information/travel-preparation/am-i-fit-to-travel/am-i-fit-to-travel.html prior to travelling
and our inflight magazine and health videos whilst on board. If you have any concerns about your fitness to travel, you should
consult your doctor or contact our local Reservations office for advice before travelling.
Questions and further information
If you have any further questions about this document, or any other aspects of your forthcoming trip, please contact us
www.cathaypacific.com/cx/en_HK/about-us/contact-us/worldwide-offices.html
European community regulation (EC) No.889/2002 notice
Air carrier liability for passengers and their baggage
This information notice summarises the liability rules as required by European Community legislation and as applied by Cathay
Pacific in respect of international carriage.
Approximate conversions from Special Drawing Rights (SDRs) to Euros are provided as a guide only and will be subject to
fluctuation in currency conversion rates. Current exchange rates can be downloaded from
www.imf.org/external/np/fin/data/rms_five.aspx
Compensation in the case of death or injury
There are no financial limits to the carrier’s liability for passenger death or bodily injury caused by an accident on board the
aircraft or during embarking or disembarking.
Where the Montreal Convention applies:
For proven damages up to 113,100 SDRs (approximately EUR 141,170) the carrier will not avail itself of any defence other than
contributory negligence and will not otherwise exclude or limit its liability. Above 113,100 SDRs the carrier may defend the
claim if it can prove that it was not negligent or otherwise at fault.
Where the Warsaw Convention and in all other instances:
For proven damages up to 100,000 SDRs (approximately EUR 124,820) the carrier will not avail itself of any defence other than
contributory negligence and will not otherwise exclude or limit its liability. Above 100,000 SDRs the carrier may defend the
claim if it can prove that it took all necessary measures to avoid the damage or that it was impossible for it to take such
measures.
Where neither the Montreal nor the Warsaw Convention applies, different limits may be imposed by local law.
Passenger delays
In case of passenger delay, the carrier is liable for damage unless it took all reasonable measures to avoid the damage or it
was impossible for it to take such measures. The carrier may rely upon the defence of contributory negligence.
Where the Montreal Convention applies;
Liability is limited to 4,694 SDRs (approximately EUR 5,860)
Where the Warsaw Convention applies:
Liability is limited to 16,600 SDRs (approximately EUR 20,720)
Where neither the Montreal nor the Warsaw Convention applies, different limits may be imposed by local law.
Destruction, loss, damage or delay to baggage
In relation to all baggage claims the carrier may rely upon the defence of contributory negligence.
Where the Montreal Convention applies:
The carrier is liable for destruction, loss or damage to checked baggage subject to applicable defences of inherent defect,
quality or vice.
The carrier is only liable for destruction, loss or damage to unchecked baggage if it is proven that it was at fault.
The carrier is liable for damage arising out of delay to baggage unless it can prove that it took all reasonable measures to avoid
the damage or it was impossible for it to take such measures.
Liability is limited to 1,131 SDRs (approximately EUR 1,410) per passenger for both checked and unchecked baggage.
Where the Warsaw Convention applies:
The carrier is liable for destruction, loss, damage or delay to baggage unless it can prove that it took all reasonable measures
to avoid the damage or it was impossible for it to take such measures.
Liability is limited to 17 SDRs (approximately EUR 21) per kilogram of checked baggage and a total of 332 SDRs
(approximately EUR 414) in the case of unchecked baggage. These limits do not apply if it is proven that the damage resulted
from the carrier’s reckless act or omission done with knowledge that damage would probably result.
Where neither the Montreal nor the Warsaw Convention applies, different limits may be applied by local law. If local law does
not specify any limits, the limits applicable are the same as those for the Warsaw Convention.
Higher limits for baggage
A passenger can benefit from a higher liability limit by making a special declaration of value at the latest at check-in and by
paying a supplementary fee. Alternatively, if the value of baggage exceeds the applicable limit of liability it should be fully
insured by the passenger prior to travel.
Complaints on baggage
If the baggage is damaged, delayed, lost or destroyed, the passenger must write and complain to the air carrier as soon as
possible. In the case of damage to checked baggage, the passenger must write and complain within seven days and in the
case of delay within twenty-one days, in both cases from the date on which the baggage was placed at the passengers
disposal.
Liability of contracting and actual carriers
If the carrier actually performing the flight is not the same as the contracting carrier, the passenger has the right to address a
complaint or to make a claim for damages against either. If the name or code of a carrier is indicated on the ticket, that carrier is
the contracting carrier.
Time limit for action
Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date
on which the aircraft ought to have arrived.
This is a notice required by European Community Regulation (EC) No. 889/2002 amending Regulation No 2027/97. This notice
cannot be used as a basis for a claim for compensation, nor to interpret the provisions of the Regulation or the Montreal or
Warsaw Convention and it does not form part of the contract between the carrier and passenger.