Change Management Control Form Data Network(Teleservices)
PCCW Data Network Change Management Control Form F.C01 CR No.: CR-Data-20061015-01
Section 1 – Raise
Short title
Network Equipment
Description
Affected
Service/Function
Fixed Lines IMS Sales CSL Nokia Apple Philips
Others ____ ___________________
Affected Network
CFO-GZ CFO-PY CSL Nokia BJ/GZ Outsource Ring
Others _______ ______
Business Justification
Expected Service Date
Attachments
Requested By:
(CX-System Team)
Name:
Contact: Telephone
(Fax)
Signature:
Date:
Received By:
(PCCW CCB TS)
Name:
Signature:
Date:
Page 4
Section 2 – Cost, Effort, Impact, Schedule Estimation
Cost and Effort Estimation
Cost & Effort
Schedule
(Fill in by PCCW Teleservices TS)
Signature:
PCCW CCB SSC
Schedule, Impact, Affected Network/Service Downtime
Schedule
Impact
No
Downtime
No
(Fill in by PCCW Teleservices)
Name:
Signature:
Cost, Effort, Schedule, Downtime Impact
Accepted by <Customer>
Name:
Signature:
Company:
Date:
Change Approved by
Name Mr U Weng Kai
Company: PCCW
Signature:
Change (Schedule, Impact, Downtime) Approved by PCCW CCB/TS System Manager
Name: Mr U Weng Kai
Company: PCCW
Signature:
Section 3 – Change Acceptance
Acceptance on UAT by <Customer>
Name: Not Applicable
Company: Not Applicable
Signature: Not Applicable
Date: Not Applicable
Acceptance on the Change (Production) by <Customer>
Name: Not Applicable
Company: Not Applicable
Page 4
Signature:
Date:
Change Management Control Process
The following table summarizes the Change Management Control Process
Raise
Steps
Details
Action
By
1
Triggers for Change Management
End
User




New Service
Existing Service Requirement Change
Decommissioning of Service
Problem Trigger
Fill in the Change Management Control Form
F.C01
End
User
3
Send to PCCW CCB TS for Cost, Effort, Impact,
Schedule Estimation
End
User
Feasibility &
Solutions
4
Feasibility study and solutions proposal
(Design, Impact, Downtime )
PCCW
CCB
TS
5
Decision for necessity of UAT
PCCW
CCB
TS
Cost
Estimation
6
Cost and Effort Estimation
PCCW
CCB
TS
Cost/
Schedule
Acceptance
7
Acceptance of if any, Cost, Effort, Downtime, ,
impact, schedule.
End
User
PCCW
UAT
Execution
8
Implementation of Change at UAT (if any )
PCCW
CCB
TS
UAT
Acceptance
9
Acceptance of Change at UAT (if any)
If UAT Change accepted, go to Step 10
If UAT Change not accepted, go to Step 4
End
User
Impact/
2
Page 4
Remarks
Production Execution
10
Implementation of Change at Production
PCCW
CCB
TS
Production
Acceptance
11
Acceptance of Change at Production
If Production Change accepted, Change completes
If Production UAT not accepted, fallback and go
to Step 4
End
User
Page 4
Execute
Business
Continuity
Plan described
in Section 5 if
necessary
during system
downtime