Teladoc Physician Training
Module 1 | 2015
©2002-2015 Teladoc, Inc. All rights reserved.
Welcome to Teladoc Physician Training!
Congratulations on becoming part of the Teladoc team! These modules
will serve as your training guide. There will be a short test at the end to
verify your understanding of the material.
©2002-2015 Teladoc, Inc. All rights reserved.
Module 1: Welcome to Teladoc
1. Teladoc
2. Cross Coverage
3. Importance of Teladoc
4. Benefits
5. Organization
6. Consult Overview
©2002-2015 Teladoc, Inc. All rights reserved.
Module 1: What is Teladoc?
• A network of primary care physicians providing cross coverage
consultations 24-hours a day, 7 days a week, and 365 days a year
at http://www.teladoc.com/
• A medical service company providing telephone and video consults,
fast answers to medical questions and problems, and prescriptions
when necessary. Average consult time: 8-10 minutes
• A cutting-edge company that has positioned itself “ahead of the
curve” on the concept of telephone and video based medicine via
the web
• A service that provides only acute, episodic, non-emergent, or
supplemental care (cross coverage).
©2002-2015 Teladoc, Inc. All rights reserved.
Where do members come from?
Our members come from all over the nation. Listed below are a few ways Teladoc, Inc.
attains members.
•
Health Plans- Employers offer Teladoc Services as part of their benefit packages.
•
Large corporations - Companies offering the Teladoc service to their employees
realize a significant savings in the total costs associated with health care expenses.
•
Small businesses owners - Often small businesses or startup companies cannot
afford to provide health insurance to their employees. They see Teladoc as a way to
make up for the lack of health insurance by providing a medical benefit to their
employees.
•
Unions – Unions from various industries find Teladoc a valuable benefit for
members.
•
Membership Organizations – Large organizations that offer a bundle of services to
their membership base view Teladoc as a quality service that their members would
utilize and enjoy.
©2002-2015 Teladoc, Inc. All rights reserved.
Module 1: Welcome to Teladoc
1. Teladoc
2. Cross Coverage
3. Importance of Teladoc
4. Benefits
5. Organization
6. Consult Overview
©2002-2015 Teladoc, Inc. All rights reserved.
What is cross coverage?
• Cross coverage is used to describe the process of providing
standard medical assessments, treatments, care, and services to
patients when the primary care physician (PCP) is not available,
when hands-on treatment is not required, or when patients are in
transition between doctors.
• Teladoc offers physicians immediate access to members’ health
records prior to a consultation. In addition, Teladoc offers immediate
documentation of consults, improved processes in communications,
medical standardization, and access to quality medical care.
©2002-2015 Teladoc, Inc. All rights reserved.
Module 1: Welcome to Teladoc
1. Teladoc
2. Cross Coverage
3. Importance of Teladoc
4. Benefits
5. Organization
6. Consult Overview
©2002-2015 Teladoc, Inc. All rights reserved.
Importance of Teladoc
Teladoc is important to many individuals, small business owners, and large corporations.
The cost of health care continues to rise, and Teladoc is a “first mover” in driving those
costs down and still provides quality medical service. The following are just a few reasons
why Teladoc is positioned favorably in the marketplace:
•
The Teladoc service is less costly and more efficient than urgent care clinics, primary
care offices, and emergency room facilities.
•
$1.9 trillion, or an average of $6300 per person, was spent on health care in 2004
and is projected to increase to $12,300 per person by 2015.*
•
45.8 million uninsured Americans have no coverage and therefore do not have
access to quality medical care, if any at all.**
•
Corporations want to save money on benefits, especially when they are self-insured.
•
Patients want better access to care at a more reasonable fee.
*Source: Centers for Medicare & Medicaid Services, Office of Actuary
**Source: United States Census Bureau 2004
©2002-2015 Teladoc, Inc. All rights reserved.
Module 1: Welcome to Teladoc
1. Teladoc
2. Cross Coverage
3. Importance of Teladoc
4. Benefits
5. Organization
6. Consult Overview
©2002-2015 Teladoc, Inc. All rights reserved.
Benefits for the Physician
Many physicians are looking for a lifestyle change or a way to supplement income. Listed
below are benefits you can enjoy by being a part of our physician network:
•
Set your own hours.
•
Unlimited income potential.
•
Enjoy practicing medicine with no overhead and less hassle.
•
Work from home or wireless device from any location.
•
Being a part of the industry leader in the fastest growing segment of health care.
•
Medical malpractice insurance is provided to cover only services provided to Teladoc
members. Coverage is 1,000,000/3,000,000.
©2002-2015 Teladoc, Inc. All rights reserved.
Module 1: Welcome to Teladoc
1. Teladoc
2. Cross Coverage
3. Importance of Teladoc
4. Benefits
5. Organization
6. Consult Overview
©2002-2015 Teladoc, Inc. All rights reserved.
The Organization
There are two separate entities that make up Teladoc. The two
businesses are stand alone companies with a contractual relationship.
Teladoc, Inc.
©2002-2015 Teladoc, Inc. All rights reserved.
TelaDoc
Physicians,
P.A.
The Organization: Teladoc, Inc.
• Is a Texas corporation that performs
several tasks as a business associate
of the TelaDoc Physicians, P.A.
• Is a company offering access to medical
services provided via technology to
individuals or entities purchasing such
services on behalf of their employees
• Is responsible for performing
administrative services on behalf of
TelaDoc Physicians, P.A.
©2002-2015 Teladoc, Inc. All rights reserved.
Administration
Training
System
Management
Customer
Relations
The Organization: TelaDoc Physicians, P.A.
• Is a professional association employing
or otherwise contracting with one or
more physicians licensed to practice
medicine
• Is a service that monitors quality
assurance on all consulting physicians
and patient electronic files on a regular
basis
©2002-2015 Teladoc, Inc. All rights reserved.
Physicians
Policies and
Procedures
Quality
Assurance
Evaluations
Module 1: Welcome to Teladoc
1. Teladoc
2. Cross Coverage
3. Importance of Teladoc
4. Benefits
5. Organization
6. Consult Overview
©2002-2015 Teladoc, Inc. All rights reserved.
The Consult Overview
Teladoc’s medical consultations are conducted by licensed,
board certified physicians over the phone or through video
conference. When the patient’s PCP is not available,
Teladoc provides cross coverage by using the patient’s
personal medical history.
• Teladoc consults are for acute, episodic, non-emergent conditions.
They are not intended to replace the PCP, nor are they for the
treatment of long-term chronic illness.
• Although all patients are referred to seek in-person care and provide
their PCPs with copies of their portable health records, Teladoc does
not provide follow-up care at this time.
• In addition, Teladoc prohibits the prescription of any DEA controlled
substances.
©2002-2015 Teladoc, Inc. All rights reserved.
Contact us:
Fax test to: Credentials Dept.
1-888-418-2040
Site and user issues:
[email protected]
Sensitive issues:
Amy McKay
Clinical Director
(214) 302-5205
[email protected]
Prescribing issues:
[email protected]
Nurse line 1-888-402-6916
© 2015 Teladoc, Inc. All right reserved. Teladoc and the Teladoc logo are trademarks of Teladoc, Inc. and may not be used without written permission.
Teladoc does not replace the primary care physician. Teladoc does not guarantee that a prescription will be written. Teladoc operates subject to state regulation and may
not be available in certain states. Teladoc does not prescribe DEA controlled substances, non-therapeutic drugs and certain other drugs which may be harmful because
of their potential for abuse. Teladoc physicians reserve the right to deny care for potential misuse of services. Teladoc phone consultations are available 24 hours, 7
days a week while video consultations are available during the hours of 7am to 9pm, 7 days a week.
©2002-2015 Teladoc, Inc. All rights reserved.