PPL CORPORATION
VISION&
VALUES
OUR VISION
Empowering
economic
vitality and
quality of life
Generation after generation, the people of PPL have tirelessly worked through
the darkest nights and the coldest days, driven by a quiet determination to
ensure that every single one of our customers has the energy they depend on
to power their lives.
We don’t seek the limelight. We seek results, focusing on our customers first
and always. This focus on results doesn’t stop at keeping the lights on and
natural gas flowing. Whether designing smart grids, building stronger delivery
systems, helping customers save energy or giving back to our communities,
our 13,000 employees are building a brighter future.
We believe, as Ben Franklin once remarked, “Well done is better than well said.”
We never rest in delivering on our promises to customers, investors, our fellow
employees and the communities we serve.
Whether we hail from the Welsh valleys of the United Kingdom, the rolling
hills of Kentucky or the farmlands of rural Pennsylvania, our vision and values
help guide us as we carry out our mission.
We are committed to working safely, with honesty, integrity and respect.
We are focused on customers and take pride in performance excellence.
We are dedicated to the communities we serve.
Thank you for all you do to make PPL a success and for your continued
commitment to our shared values.
Bill Spence
Chairman, President and Chief Executive Officer
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OUR MISSION
To provide reliable,
safe energy at a
reasonable cost to
our customers and
best-in-sector returns
to our shareowners
OUR VALUES
Safety and Health
Customer Focus
Diversity and Engagement
Performance Excellence
Integrity and Openness
Corporate Citizenship
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SAFETY AND HEALTH
We do not compromise on safety and health.
Our objective is very simple: zero accidents and
no adverse impact on the public, employees
or contractors.
SUPPORTING BEHAVIORS
We hold ourselves and our coworkers accountable
for safe work behaviors, and we work in partnership
with our employees and our union leadership where
appropriate to ensure a superb safety culture in the
company. We also hold contractors to applicable
safety standards.
We do not
compromise
on safety.
Before we start jobs, we assess associated safety
risks. The assessment includes identifying what
could go wrong and developing plans to address
those risks.
We all participate in safety training programs, and
safety and health are regularly addressed at group
meetings.
Each of us has the authority to stop any job we
believe is unsafe. Employee accidents and near
misses are reported and investigated promptly
and thoroughly for lessons learned to avoid future
accidents.
We hold ourselves accountable for complying
with safety rules.
We recognize the importance of our well-being –
at home and at work – taking positive steps to
improve and maintain our overall health.
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We deliver
customer service
that is second
to none.
CUSTOMER FOCUS
We provide the highest quality, safe and reasonably-priced service
to all our customers, improving quality of life in the areas we serve.
We anticipate and meet the needs of both our external and
internal customers.
SUPPORTING BEHAVIORS
We listen to customers – both external and internal – treating
them with respect and seeking their input to better understand
their needs. Our customer commitment is reflected in our business
processes, systems, organizational structure, decision-making and
– most of all – in our behaviors.
We seek to make every customer interaction a positive experience,
seeking innovative solutions to solve problems – both simple and
complex – on the first contact.
We serve as ambassadors for the company, encouraging
customers and others who have a stake in our business to be
active supporters of our operations and initiatives.
We provide our customers with a wide range of information,
programs and tools to help them use energy wisely.
We are innovative and driven to find ways to improve our service
and our business.
To create lasting value for the company and customers, we seek
mutually beneficial relationships with a group of high-quality,
diverse suppliers.
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DIVERSITY AND ENGAGEMENT
We are committed to an inclusive, respectful and diverse workplace that
rewards performance, enables professional development and encourages
employee engagement. Employees take responsibility for results and are
committed to diversity and to continual improvement.
SUPPORTING BEHAVIORS
We value inclusiveness and diversity as essential components of our identity
and long-term success. We treat each other with fairness, respect and dignity,
fostering an atmosphere of professionalism and trust.
We promote open communication – engaging and maintaining good working
relationships across the organization.
We value
each other.
We seek to be the “employer of choice” where we do business, providing
a competitive compensation and benefits package and excellent career
opportunities.
We trust one another’s good intentions and we value teamwork, seeking the
creativity and perspectives of our colleagues. Effective teamwork requires
active cooperation and the sharing of our knowledge and resources, while
being sensitive to how our actions may affect others.
We look for ways to creatively challenge employees, creating opportunities
for enrichment and development to enable employees to reach their full
potential. Each of us takes responsibility for managing our own professional
development, pursuing the skills, knowledge and education that will support
the continued growth of the company.
We develop leaders who have the ability and commitment to enable
excellent performance throughout the organization. All employees demonstrate
leadership in supporting the organization’s values and objectives in their daily
work.
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PERFORMANCE EXCELLENCE
We have a personal commitment to excellence in all we do, taking great pride
in our professionalism, attention to details and continual improvement. Each
employee understands that excellent day-to-day performance and a personal
focus on goals are essential to producing superior results.
SUPPORTING BEHAVIORS
We set ambitious goals and objectives for ourselves, adapt well to changing
circumstances and take personal responsibility for getting the job done
right – the first time.
We’re always
getting better.
We are never satisfied with the status quo and have a bias toward action,
taking the initiative to anticipate and solve problems.
We hold ourselves and our teams accountable for achieving results and take
the initiatives to get things done right, the first time.
We are resilient, reliable and results-oriented. We focus on the long term,
understanding that taking shortcuts for near-term performance is counterproductive.
Each of us accepts responsibility for doing the job right, for providing the best
in service to external and internal customers, and for contributing to the
company’s success. Employees throughout the organization share knowledge
and act for the good of the entire enterprise.
We understand our business and the organization’s goals. We align our work
with the company’s to achieve results.
As leaders, we create a supportive, action-oriented environment, promoting
employee growth through learning on the job and development programs.
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We do
the right
thing.
INTEGRITY
AND OPENNESS
We act honestly and ethically in everything we do,
adhering to the highest standards of conduct. We
honor our commitments, take personal responsibility
for our actions and communicate openly.
SUPPORTING BEHAVIORS
We rely on the proven, personal integrity of
PPL’s employees to fulfill our mission. We share a
commitment to established standards of conduct,
agreeing that the end never justifies inappropriate
means.
We are trustworthy in all we do, telling the truth
in all our communications.
We follow through on our commitments and take
ownership for correcting our mistakes.
We have the courage to act on our convictions,
finding constructive ways to candidly share our
views and promote positive interaction, even
when it is difficult.
We share knowledge with our co-workers,
contributing to an atmosphere of teamwork and
continuous improvement.
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We are
invested in the
communities
we serve.
CORPORATE CITIZENSHIP
We conduct our business in a responsible manner, considering the needs of
present and future generations. We are committed to being an exemplary
corporate citizen, seeking to improve the quality of life in the communities in
which we do business.
SUPPORTING BEHAVIORS:
We respect the regulatory role in our business, living by the spirit as well as
the letter of the law. We are committed to constructive relationships with the
regulators who oversee our operations.
We encourage employee volunteerism and support organizations that improve
the quality of life in our communities.
Through our corporate contributions, we provide funds for important
education, community development and environmental initiatives.
We are actively involved in revitalization programs that enhance the
communities we serve.
We are committed to operating our business in a way that minimizes our
impact on the environment.
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Whether we hail from
the Welsh valleys of
the United Kingdom,
the rolling hills of
Kentucky or the
farmlands of rural
Pennsylvania, our
vision and values help
guide us as we carry
out our mission.
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Bill Spence
Chairman, President and
Chief Executive Officer
17
OUR VALUES
SAFETY AND HEALTH
We do not compromise
on safety and health.
CUSTOMER FOCUS
We deliver customer service
that is second to none.
DIVERSITY AND ENGAGEMENT
We value each other and
appreciate our differences.
PERFORMANCE EXCELLENCE
We get the job done right.
INTEGRITY AND OPENNESS
We do the right thing.
CORPORATE CITIZENSHIP
We are invested in the
communities we serve.