One City One Team
ONE CITY ONE TEAM
Jobcentre Plus
Leeds Fraud Investigation Service
&
Leeds City Council
Leeds Benefits Service
One City One Team
Business Strategy for the One City One Team initiative
We aim to provide a counter-fraud service that:
• Achieves service transformation
• Delivers improved performance
• Improves scope and range of counter fraud activity
• Drives out inefficiency
• Raises stakeholder confidence in security of the benefits system
One City One Team
Transforming our services
1. Implement a new organisational structure
2. Redesign business processes
3. Provide a wholly joined up investigative unit
4. Provide wider access to systems and information
5. Support Investigators to deliver transformed service
6. Improve the skills and capabilities of both FIS and LA investigators
Delivery of improved performance
1. Achieve local and national performance targets
2. Make better use of systems and information
3. Increase the number of sanctions relating to multiple benefit fraud
4. Achieve full integration of FIS and LA investigators
Improve scope and range of counter fraud activity
1. Better utilise systems and data to identify potential fraud
2. All benefits to be considered by one investigator at one interview
3. Provide improved focus on serious fraud
4. Use a single legal process – CPU & SOLP
One City One Team
Drive out inefficiencies
1. Working together to deliver high quality services for our customers
2. Eradicate all duplication of investigative work
3. Remove Fraud Partnership Agreement requirements
4. Adopt best practice
5. Manage workload to maximise available resources
Raise stakeholder confidence
1. Provide single public access point for reporting fraud
2. Publicise outcomes from One City One Team initiative
3. Provide regular and comprehensive accountability reports that meet
local and national requirements
4. Ensure Joint Management Board is seen as transparent and
accountable
One City One Team
Key drivers for 2008/09: Leeds City Council:
• Performance that supports positive Comprehensive Area Assessment
• Compliance with Audit Commission’s key lines of enquiry
• Achievement of National Indicator 180: ‘Right Benefit’
• Supports improvements in the annual HBR
• Local ‘Service Improvement Targets’
• Provision of statutory MIS data to DWP
• Comparative counter-fraud performance with Core Cities
• Demonstrate delivery of efficiencies
One City One Team
Key drivers for 2008/09: Jobcentre Plus:
Deliver operational targets, KMIs, internal DWP targets and Ministerial objectives,
minimising performance variation and optimising resource usage
Deliver DWP fraud remit and ensure that investigation resources are used to best
effect to tackle fraud and error
Reduce losses from Fraud and error in working age income support and job seekers
allowance by 15% by March 2010
One City One Team
Key Performance Indicators
1. Delivery of xx Sanctions
2. Delivery of xx Prosecutions
3. Delivery of xx Living Together Cases
4.
Delivery of xx Disability Living Allowance Cases
5.
Delivery of xx Sanctions for Multiple Benefit fraud
6.
Delivery of xx Sanctions for tenancy-related benefit fraud