Unit Level Strategic Plan
James E. Brooks Library
March 20, 2014
UNIVERSITY CORE THEME: 1. TEACHING AND LEARNING
UNIVERSITY OBJECTIVE 1.1: Enhance student success by continually improving the curricular, co-curricular, and extracurricular
programs.
Indicator/
Expected
Performance
Budget/Resour
Unit Outcomes
Indicators
Performance
Key Strategies/Initiatives
Level
ce Analysis
Level (Criterion)
Reported By
1.1.1
1.1.1.1
1.1.1.1
Archives and
1.1.1.1
1.1.1.1
Increase program
Web statistics
Digitize 3 to 5
Special
Put more materials online
$2000 in
Milestones:
outcome attainment
archival collections Collections
training funds
by increasing use of 1.1.1.2
per year
department
#1. Curate collections for digitization
Archives and Special Records of
#2. Create metadata to facilitate discovery
1.1.1.2
Collections digital
interactions with 1.1.1.2
#3. Digitize collection
$2000 for
collections.
patrons
Increase use of
#4. Upload and manage digital collection
equipment and
digital collection by
#5. Market and promote digital collection
software
5%
#6. Assess and analyze use
purchases
1.1.1.3
Develop
relationships with
departments on
campus that could
use digital media
for research.
1.1.1.2
Create marketing plan for new digital collections
Milestones:
1.1.1.3
Marketing
materials TBD
1.1.1.3
Train staff in new digital collection management
and marketing techniques
Milestones:
1.1.1.4
Existing staff
1.1.1.4
Additional equipment to transfer analog media to
digital (includes hardware and software)
Milestones:
1.1.1.5
Investigate and contact departments on campus
September 19, 2013
that could use digital media for research.
Milestones:
1.1.2
Support recruitment
of faculty and
students by
providing more local
and regional
Archives and special
Collection materials.
1.1.3
Enhance student
success by ensuring
quality cataloging
that provides
intellectual access to
the collections
1.1.2.1
Web statistics
1.1.2.1
Increase use of
materials by 10%
1.1.2.2
In-house
statistics
1.1.3.1
Analyses of
tracking forms
1.1.3.2
Statistics/tracke
d manually
1.1.3.3
Professional
development
tracking
1.1.3.1
New resources
cataloged within 2
- 3 weeks from
receipt of
materials to the
department
1.1.3.2
Enhance 4000 –
5000 existing
catalog records
annually
1.1.3.3
Catalog rush
orders of new
resources within 2
business days
Archives and
Special
Collections
department
Cataloging
department
1.1.2.1
Enhance EAD records on Northwest Digital
Archives
Milestones:
1.1.2.2
Train staff in creation of EAD records
Milstones:
1.1.3.1
Create, maintain and adhere to workflow tracking
form
Milestones:
Milestone 1: Create workflow tracking form Done
Milestone 2: Maintain and adhere to workflow
tracking form - Ongoing
Milestone 3: Train staff in other Library Depts. on
use of workflow tracking form. - End of Summer
Qtr.
1.1.3.2
Maintain statistics on records enhanced
Milestones:
Milestone 1: Create an Excel spreadsheet for
recording statistics - Done
Milestone 2: Train all Cataloging Dept. staff to
utilize spreadsheet - End of Spring Qtr.
1.1.3.3
Training staff on Shared ILS
Milestones:
Milestone 1: Watch training videos. End of
Spring Qtr.
Milestone 2: Read Alma resource guides
associated with Dept. needs. End of Fall Qtr.
Milestone 3: Utilize Alma sandbox to enhance
training. Summer and Fall.
September 19, 2013
1.1.1.1
$2000 Staff
training
1.1.1.2
Existing staff
1.1.3.1
Increase
staffing
1.1.4
Provide prioritization
and cataloging of
materials that
supports student
success in all
formats
1.1.4.1
Analyses of
tracking forms
1.1.4.2
Statistics/tracke
d manually
1.1.4.3
Professional
development
tracking
1.1.4.1
Catalog new multiformat materials 2
- 3 weeks from
receipt of
materials into
department
Cataloging
department
1.1.4.2
Requested rush
service for new
resources within 2
business days
1.1.4.1
Create, maintain and adhere to workflow tracking
form
Milestones:
Milestone 1: Create workflow tracking form.
Done
Milestone 2: Maintain and adhere to workflow
tracking form. Ongoing
Milestone 3: Train staff in other Library Depts. on
use of workflow tracking form. End of Summer
Qtr.
1.1.4.1
Increase
staffing
1.1.4.2
Maintain statistics on records enhanced
Milestones:
Milestone 1: Create an Excel spreadsheet for
recording statistics. Done
Milestone 2: Train all Cataloging Dept. staff to
utilize spreadsheet. End of Spring Qtr.
1.1.4.3
Training staff on Shared ILS
Milestones:
Milestone 1: Watch training videos. End of
Spring Qtr.
Milestone 2: Read Alma resource guides
associated with Dept. needs. End of Fall Qtr.
Milestone 3: Utilize Alma sandbox to enhance
training. Spring & Summer
1.1.5
Enhance student
success by providing
the latest in multimedia devices.
1.1.5.1
Purchase and
deploy multimedia devices
1.1.5.2
September 19, 2013
1.1.5.1
Add 10 digital
cameras/camcord
ers available for
checkout.
Circulation staff
Systems
Library
administration
1.1.5.1
Purchase and deploy multimedia devices
Milestones:
#1. Investigate and evaluate technologies offered
by other peer institution academic libraries – June
15, 2014
TBD
Use statistics
1.1.5.2
Add 25 laptops for
student checkout.
#2. Request student technology fee money to pay
for multi-media equipment – July 1, 2014
#3. Imaged and ready to use by Fall Qt. 2014
1.1.5.3
Add 10 tablets for
student scheckout
1.1.6
Enhance student,
faculty and staff
experience at the
library by providing a
more hospitable
environment for
study.
1.1.7
Increase program
outcome attainment
by increasing use of
government
documents.
1.1.6.1
Financial reports
1.1.6.2
Financial reports
1.1.6.1
Increase number
of students coming
to the library by
10%
Circulation staff
1.1.7.1
Increase by 10%
the use of
government
documents.
Government
Documents
Library
administration
1.1.6.1
Put in a coffee cart
Milestones:
#1. RFP – 5-1-2014
#2. Installed by 9-15-2014
1.1.6.3
Gate count
1.1.6.4
Surveys of
students come
and stay to the
library
1.1.7.1
Use statistics as
reported by ILS
1.1.7.2
Purls report
statistics
1.1.7.1
Support syllabi with current holdings.
1.1.7.2
Promotion of materials through faculty meetings
in departments and at the beginning of the year
in colleges
1.1.7.3
Continue cataloging to have all beyond brief
records (15,000 out of 65,000 completed)
1.1.7.4
Add information to Canvas as part of
collaboration.
1.1.7.5
Make library guides for faculty for specific
courses.
September 19, 2013
TBD
1.1.7.1
Existing staff
1.1.7.6
Work to assure ILS provides specific reports.
1.1.7.7
Monthly promotion of gov. docs. To greater
Ellensburg community e.g. IRS documents,
passport information, etc.
1.1.8
Increase program
outcome by
standardizing
Government
Documents and
Digital Resources
instruction to ensure
student success
1.1.9
Enhance program
outcome by
proactively
obtaining/maintainin
g materials that
support the Music
curriculum.
1.1.8
Number of
instruction
sessions
1.1.9.1
Statistics from
ILS
1.1.9.2
User statistics
from libguides
1.1.9.3
User statistics
September 19, 2013
1.1.8.1
100% of
standardized
instruction tasks
will be
completed by
September 15,
2014
1.1.9.1
Increase music
collection by 10%
per year
Government
Documents
1.1.8.1
Determine and list types and genre of materials
to present for instruction.
1.1.8.1
Existing staff
1.1.8.2
Create a standard lesson plan that can be
adapted (for emphasis only) to individual
disciplines
Music
department
1.1.8.3
Create standard powerpoint presentation of
each type of instruction (1. Gov docs, 2. Digital
resources)
Milestone#1: By July 1 – list and genre will be
done
Milestone#2: By august 1 lesson plans will be
completed
Milestone#3: All instruction materials will be
done.
Milestone#4: Testing of instruction to ensure
expected outcome will be done by September
23rd
1.1.9.1
Create libguide that links to existing free music
resources.
Milestones:
Milestone 1: (August 2014) Investigate free music
materials online, e.g. public domain or
government materials
Milestone 2: (September 2014) Create Music
LibGuide; start populating it
1.1.9.1
Increase
collection
development
budget
1.1.9.2
Increase
student
assistant
from comment
forms
1.1.10
Increase student
success with an
untethered librarian
program.
1.1.10.1
faculty contact
statistics
1.1.10.2
Student contact
statistics
1.1.10.3
Number of
courses with a
library
embedded
1.1.10.1
Contact 15
assigned faculty
members per
quarter
Library
administration
1.1.10.2
Develop set office
hours of 20 hours
per week to
ensure faculty,
student and staff
access.
All faculty
Reference
department
1.1.9.2
Design a comment form on website to encourage
user participation in collection development
Milestones:
Milestone 1: (June 2014) Compile research on
similar comment forms on comparable websites
Milestone 2: (September 2014) Develop tentative
form for link to the Music Library webpage.
Coordinate development with Library Systems
Milestone 3: (January 2015) Go live with form
budget
1.1.10.1
Develop embedded librarian program
Milestone1: conceive, design and articulate
program specifics including but not limited to:
paraprofessional in-library desk training, librarian
office hours and offsite schedules, and marketing
plan. Due date June 15, 2013
Milestone2: paraprofessional in-library desk
training, produce written program plan, produce
marketing materials. Due date September 1,2014
Milestone3: Program implementation. Due date:
1st day of Fall quarter 2014.
1.1.10.1
Existing staff
September 19, 2013
1.1.11.1
student
evaluations
1.1.11.2
Number of
sessions
achieved
1.1.11.1
Develop
consistent
message,
assessment and
outcomes for all
library instruction
1.1.10.3
Funds for
Mobile devices.
$5000
1.1.10.4
TBD
1.1.10.3
Coordinate with 1
faculty member in
each disciple to
embed a librarian
in a course.
1.1.11
Increase program
outcome by offering
Structured,
consistent and
informed library
instruction
1.1.10.2
Funds for
marketing
materials. $500
Reference
department
1.1.11.1
Collaborate with academic advising
1.1.11.2
Develop consistent message, lesson plans and
learning outcomes
1.1.11.3
Create assessment criteria matrix
1.1.11.1
Existing staff
1.1.12
Enhance program
outcome by the
creation and
maintenance of
materials that
support student
success.
1.1.11.3
Gate count
1.1.12.1
In-house
statistics
1.1.12.2
Statistics from
ILS
1.1.31.1
Statistics
1.1.13.2
Department
generated
reports
1.1.12.1
Date stamp all materials to track timeliness
1.1.12.2
Cost/benefit analysis of ordering priorities
1.1.12.3
Develop help desk ticket system for electronic
access
1.1.12.4
Develop procedure for problem journal resolution
1.1.12.1
Order date
stamp
1.1.12.2
Existing staff
1.1.12.3
Collaboration
with existing
systems
department
1.1.12.4
TBD
1.1.12.3
Process and
shelve print serials
within 1-3 days
from receipt of
materials = 75%
1.1.12.4
Resolve 75% of
access issues
within 5 business
days.
1.1.13.1
Implementation of
bepress platform
1.1.13.2
Migration of
omeka image
collections to new
bepress platform
1.1.13.3
Implement Shared
September 19, 2013
Collection
Development &
Instructional
Design
1.1.12.2
1.1.12.3
Department will
Manually sample fulfill 75% of nonprint journals to
specialized
determine
acquisition
achievement of
requests within 6
goal.
weeks.
1.1.12.4
Help desk ticket
system
1.1.13
Enhance student
success by
continually providing
cutting edge
technology.
1.1.12.1
Respond to
request for
purchase within 2
business days =
75%
Systems
department
1.1.13.1
Live public audience of bepress. Work in
collaboration with library personal and bepress.
1.1.13.2
Migrate omeka image collections
Milestone#1: 50% of existing omeka image
collection migrated in 90 days of bepress
implementation.
Milestone#2: 100% migration of omeka collection
in 120 days of bepress implementation
1.1.13.1
Existing staff
ILS
1.1.13.4
Integration of
Shared ILS with
web products;
libguides, canvas,
etc
1.1.13.3
Migrate to Shared ILS per Orbis Cascade
instructions.
Milestone#1: Pilot migration to Shared ILS by
July 2014.
Milestone#2: Full migration and public launch to
Shared ILS by December 2014
1.1.13.4
Research and develop best practices for
integration of web products into Shared ILS within
180 days from migration.
UNIVERSITY OBJECTIVE 1.2: Enhance the effectiveness of student support services.
Indicator/
Expected
Performance
Unit Outcomes
Indicators
Performance
Key Strategies/ Initiatives
Level
Level (Criterion)
Reported By
1.2.1
1.2.1.1
1.1.2.1
Archives and
1.2.1.1
Redesign Archive
Archives gate
Increase number
Special
Hire a space planner to design a plan to use
Space to create
count
of patrons coming collections
existing space more efficiently. As growth of
welcoming,
to the archives by
support technologies continues to grow it is hard
accessible and
1.2.1.2
10%
to manage the existing space effectively.
environmentally
Number of
protected area
materials
1.1.2.2
1.2.1.2
protected from
Increase amount
Furniture purchases for digital and archival
deterioration
of time patrons
technologies, compact shelving for archival boxes,
remain in the
etc
archives by 10%
1.2.1.4
Create patron before and after surveys. Having a
well-designed, welcoming, environmentally sound
and efficient space imperative to achieve a worldclass archives department.
September 19, 2013
Budget/Resour
ce Analysis
1.2.1.1
TBD
1.2.2
Redesign Circulation
Department space to
enhance
effectiveness and
efficiency of student
support services.
1.2.2.1 Taskit
(time and effort
survey)
1.2.2.2
ILS and ILL
reports
1.2.2.3
Patron surveys
1.2.3
Support recruitment
of faculty and
students by
providing the most
current and
accessible
government
documents.
1.2.4
Enhance customer
service model to
ensure effectiveness
of service
1.2.3.1
50% of records will
be enhanced
1.2.3.2
Number of
items
circulated
1.2.3.2
10% increase in
circulation
1.2.3.3
ILS reports
1.2.4.1
Patron
satisfaction
surveys
Circulation
1.2.2.2
Enhance
appearance and
function of
department. Make
space welcoming
and efficient based
on patron before
and after surveys.
1.2.3.1 number
of enhanced
records
1.2.4.2
User feedback
devices
September 19, 2013
1.2.2.1
Reduce time of
delivery of
services by 10%
1.2.4.1
Develop
consistent,
unilateral and
documented
service model by
Fall Quarter 2014
1.2.2.1
Plan, coordinate and administer redesign
Milestones:
#1. Create patron before and after surveys. The
Circulation department is the first thing visitors
see when they walk into the library; making it the
first point of contact for students. Having a welldesigned, welcoming and efficient space
imperative – by Fall Qt. 2014
1.2.2.1
TBD
#2. Additional funding – Winter QT 2015
#3. Hire a space planner to design a plan to use
existing space more efficiently. As growth of
support technologies continues to grow it is hard
to manage the existing space effectively. Spring
QT 2015
#4. Furniture purchases to house technologies. –
Summer 2015
Government
Documents
1.2.3.1
Enhance catalog records
1.2.3.1
Existing staff
1.2.3.2
Assess GPO collection profile to correlate with
department profiles.
All library
personal
1.2.4.1
Create written customer service model
1.2.4.1
TBD
1.2.4.2
Train and educate all library staff and student
assistants in new model.
1.2.4.2
Travel
expenses
$1000
1.2.4.3
Analyses excellent and forward thinking customer
service business models from academic libraries
and beyond.
1.2.4.3
Training costs
$1000
1.2.5
Enhance LP
collection to facilitate
discovery and use.
1.2.5.1
In-house
turntable use
statistics
1.2.5.1
Increase use of LP
collection by 10%
Music
department
1.2.5.2
Create libguide
and enhanced
cataloging to
facilitate search in
multiple ways.
1.2.5
Increase use of LP
collection by
students to support
and facilitate good
academic/life
balance
1.2.5.1
Funding for
equipment
1.2.5.2
Increase
student
assistants
1.2.5.2
Make available more turntables and other
technologies that facilitate listening to the LP
collection
Milestones:
Milestone 1: Assess need for additional
equipment
Milestone 2: Obtain funding for needed
equipment
Milestone 3: Purchase needed equipment
Milestone 4: Set up new equipment at
listening station(s)
1.2.6
Improve program
outcome by
obtaining music
library staff training
1.2.6.1
Professional
development
activities
reported in
annual report
1.2.6.1
Increase staff
literacy on new
music education
technologies,
equipment and
software
Music
department
1.2.7
Support student
success with
targeted,
informational and
engaging resource
1.2.7.1
Lib guide web
statistics
1.2.7.1
Creation, update,
maintain libguides
to meet 100% of
university
Reference
September 19, 2013
1.2.5.1
Create finding aid for LP subgenre collections.
Milestones:
Milestone 1: (2015) Evaluate collection and
determine subgenres
Milestone 2: (2015) With assistance from
Library Systems, create searchable database
Milestone 3: (2015) Go live
1.2.6.1
Investigate appropriate training opportunities and
participate in training sessions.
Milestones:
1.2.6.1
Training funds
Milestone 1: Acquisition of training when
available – this is an ongoing strategy, and is
relative to opportunity
1.2.7.1
Develop consistent libguides standards
1.2.7.2
Update or create libguides for all university
departments
1.2.7.1
Libguides
software
1.2.7.2
Existing staff
guides
1.2.8
Enhance the
program outcome by
providing access to
materials in a variety
of formats.
departments by
beginning quarter
Fall 2014
1.2.8.1
Multiple format
use statistics
1.2.8.1
Provide materials
in a minimum of 5
formats
1.2.7.3
Train on libguides software
1.2.7.4
Assess peer institutions libguides models for most
effective use.
Collection
Development &
Instructional
Design
1.2.8.1
Design survey to solicit input from faculty
1.2.8.1
Existing staff
1.2.8.2
Cost/benefits analysis
1.2.8.2
Funding to
purchase
statistical
analysis
software
1.2.8.3
Analysis of long-term preservation
1.2.8.4
Develop policies and procedures that include
censorial agreements
1.2.8.5
Investigate, implement and train staff of software
to analyze statistics.
Staff training
UNIVERSITY CORE THEME: 2. INCLUSIVENESS AND DIVERSITY
UNIVERSITY OBJECTIVE 2.1: Enhance the environment of inclusiveness for faculty, staff, and students
Unit Outcomes
Indicators
2.1.1
Enhance
inclusiveness by
providing intellectual
access to diverse
resources within the
library.
2.1.1.1
Difficult to find
reporting system
September 19, 2013
2.1.1.2
Statistics from
annual report
Expected
Performance
Level (Criterion)
2.1.1.1
Seek out or
identify no less
than 2 underrepresented topic
and
review/enhance
cataloging for
Indicator/
Performance
Level
Reported By
Cataloging
department
Key Strategies/ Initiatives
2.1.1.1
Establish a procedure for reporting difficult to find
items.
Milestones:
Milestone 1: Monthly email to public service staff
asking for input. Ongoing
2.1.1.2
Budget/Resour
ce Analysis
2.1.1.1
Existing staff
2.1.2.1
Existing staff
2.1.1
Create an inclusive
environment for
faculty, staff and
students by
providing intellectual
access to the
intellectual output of
the university.
2.1.1.3
Surveys
2.1.2
Attend, participate
in, plan and
collaborate on
functions of diverse
groups and
departments on
campus
2.1.3
Provide collections,
facilities and
services that
enhance the
environment and
meet the needs of
faculty, students and
staff.
2.1.2.1
Number of
functions
involved
September 19, 2013
completeness and
accessibility.
Review monthly subject heading list for relevant
headings.
(http://www.loc.gov/aba/pcc/saco/index.html)
Milestones:
Milestone 1: Schedule on calendar monthly
2.1.2.1
Enhanced records
of the intellectual
output of the
university.
2.1.3.1
Level of service
statistics
2.1.3.2
Timecards
2.1.2.1
Involvement in 9
or more
functions/events
per school year.
Reference
department
2.1.3.1
Periodical service
desk will be
staffed 100% of
library operational
hours.
Collection
Development &
Instructional
Design
2.1.2.1
Focus cataloging efforts on the intellectual output
of the university
Milestones:
#1. Schedule a review of University publications –
summer 2014
#2. Develop workflow to process University
publications within a timely matter – end of
summer 2014
#3. Develop and adhere to a quota to ensure
backlog is cataloged in a timely matter
#4.
2.1.2.1
Investigate and assess groups on campus where
the library could have an effective role
2.1.2.2
Create an environment of collaboration
2.1.3.1
Effective recruiting student workers and staff
2.1.3.2
Staff training
2.1.2.1
Existing staff
2.1.2.2
TBD
2.1.3.1
Increase
student worker
funds
2.1.3.2
Training
resources
2.1.4
Enhance support for
CWU International
students
2.1.4.1
Use statistics
2.4.1.1
Increase number
of international
materials by 15%
Library
administration
2.1.4.1
UNIVERSITY OBJECTIVE 2.2: Increase faculty, staff, and student diversity by active programs of recruitment and retention for members of
underrepresented groups.
Expected
Indicator/
Performanc
Budget/Resour
Unit Outcomes
Indicators
Performance Level
Key Strategies/ Initiatives
e Level
ce Analysis
Reported By
(Criterion)
2.2.1
2.2.1.1
2.2.1.1
Collection
2.2.1.1
2.2.1.1
Increasing diversity
Number of
Develop
Development &
Quarterly email to all program
Existing staff
of student assistants applicants
relationship Instructional Design
departments/programs/groups on campus that
by recruiting from
s with 5
serve under-represented students.
2.2.1.2
under-represented
departments
Marketing
populations
/programs/g
2.2.1.2
materials
roups on
Promote library position during regular campus
campus that
events & as part of library instruction
serve
under2.2.1.3
represented
Develop marketing plan
students.
UNIVERSITY OBJECTIVE 2.3: Ensure that CWU has an inclusive and diverse curriculum
Unit Outcomes
2.3.1
Achieve program
outcome by
providing a Library
Studies Minor
September 19, 2013
Indicators
2.3.1.1
Enrollment
statistics
2.3.1.2
SEOIs
Expected
Indicator/
Performanc
Performance Level
e Level
Reported By
(Criterion)
2.3.1.1
Library administration
Successful
creation and
participation
in LIS minor
Key Strategies/ Initiatives
2.3.1.1
Create curriculum, teach, assess and market new
minor
2.3.1.2
Create, teach, maintain a successful and diverse
Budget/Resour
ce Analysis
2.3.1.1
TBD
2.3.2
Increase diversity
outcomes by
providing Running
Start curriculum
2.3.2.1
Enrollment
statistics
2.3.2.2
SEOIs or
teacher program
analysis
2.3.1.2
50%
enrollment
by Spring
2015
2.3.2.1
50%
enrollment
by second
quarter of
program
Library and Information Studies Minor
Library administration
2.3.2.1
Create curriculum, assess and market Library 110
for inclusion into Running Start program.
2.3.2.1
TBD
UNIVERSITY CORE THEME: 3. SCHOLARSHIP AND CREATIVE EXPRESSION
UNIVERSITY OBJECTIVE 3.1: Increase the emphasis on and the opportunities for students, faculty and staff to participate in research,
scholarship, and creative expression activities.
Unit Outcomes
Indicators
3.1.1
Increase program
outcome by hosting
archival, Special
Collections and
Scholarly
communication
workshop
3.1.1.1
Number of
workshop
hosted
3.1.2
Enhance research
outcome via
technology
3.1.2.1
Technology use
statistics
September 19, 2013
Expected
Performan
ce Level
(Criterion)
3.1.1.1
Host one
library
related
conference
or workshop
per year
Indicator/
Performance Level
Reported By
Archives and Special
Collections
department
Key Strategies/ Initiatives
Budget/Resou
rce Analysis
3.1.1.1
Investigate hosting opportunities
3.1.1.1
Existing staff
3.1.1.2
Pursue ACRL Scholarly Communication
workshop RFP
3.1.1.2
$2500 Funding
request
3.1.1.3
Investigate ways to finance
conferences/workshop including registration fees,
sponsorships, etc
3.1.2.1
Checked
out 10%
of library
open
Circulation staff
3.1.2.1
Increase number of technologies for checkout.
Milestones:
#1. Funding to purchase technologies – July 1,
2014
3.1.2.1
Add 10 laptops
for campus
faculty
checkout
hours
#2. Write policies and procedures latest
technology for faculty and staff checkout. –
Summer 2014
#3. Marketing to faculty (includes signage,
website announcements, liaison interactions, etc)
– summer 2014
3.1.2.2
Add 10 tablets
for campus
faculty
checkout.
3.1.3.1
Investigate and communicate possible
scholarship opportunities.
3.1.3.1
$10,000
funding request
3.1.3
Enhance program
outcome by
encouraging and
supporting librarians
to further their
scholarship and
research efforts.
3.1.4
Incorporate
emerging
technology and
instruction staff
development into
library meetings
3.1.3.1
Number of
scholarly
pursuits
3.1.3.1
Every
librarian
achieves 1
scholarly
activity per
year
Library administration
3.1.4.1
Number of
training sessions
3.1.4.1
12 training
sessions/op
portunities
per year
Library administration
3.1.4.1
Investigate, communicate and make available
training sessions
3.1.4.1
$2000 outside
speaker funds
requested
3.1.5
Increase number of
events and
exhibitions
3.1.5.1
Number of
events and
exhibits
3.1.5.1
7 events or
exhibits per
year
Library administration
3.1.5.1
Continue the annual library gala and silent auction.
Milestones:
#1. Start planning process per checklist – July
2014
#2. Complete all University required forms –
august 2014
#3. Hold monthly meetings and adhere to checklist
– July 2014 – January 2015
#4. Hold weekly meetings and adhere to checklist January 2015 – March 15, 2015.
#5. Hold meetings 3 days per week and adhere to
checklist – March 15, 2015 – April 11, 2015
3.1.5.1
Existing staff
Communications and
grants committee
All library
3.1.5.2
September 19, 2013
3.1.5.2
TBD
3.1.5.3
Funding for
events and
exhibits - $2000
Work with Public Relations and Marketing to bring
events & exhibitions to the library
Milestones:
3.1.6
Increase
opportunities to
showcase, assist
and support
scholarship and
creative expression
3.1.6.1
ARC use
statistics
3.1.6.2
Reference
sessions
3.1.6.3
Number of
SOURCE judges
September 19, 2013
3.1.6.1
60% of
Librarian
staff will
attend,
assist or
support
SOURCE
functions
Reference department
3.1.6.1
Participate in SOURCE functions
3.1.6.1
Existing staff
3.1.6.2
Give SOURCE participants priority to ARC
resources.
3.1.6.2
TBD
3.1.7
Increase faculty,
staff, and students
opportunity to
enhance their
academic and
research activities
3.1.7.1
number of
attendees
3.1.8
Increase the
emphasis on and the
opportunities for
students, faculty and
staff to participate in
research,
scholarship, and
creative expression
activities.
3.1.8.1
creation,
production and
marketing of
tutorials
3.1.7.2
positive
assessments
3.1.7.1
1 workshop
for faculty
and staff
Westside libraries
3.1.7.2
1 workshop
for students
3.1.8.1
Westside libraries
create,
produce and
market 2
multimedia
tutorials
3.1.7.1 Develop and facilitate workshops
Milestones:
 develop workshop programming - June
2014
o create lesson plans
o create assessment instruments
o create learner outcomes
 create promotional materials - July 2014
 deliver promotional materials - beginning of
Fall 2014 quarter
3.1.7.1
Existing staff
3.1.8.1 Create multimedia tutorials.
Milestones:
1. determine subject matter - by the end of fall
quarter 2014
2. write script and storyboard - January 2015
3. produce multimedia tutorials - end of February
2015
3. distribute and market - mid March 2015
3.1.8.1
Existing staff
3.1.7.2
Interns from
library schools
3.1.8.2
Library school
interns
UNIVERSITY OBJECTIVE 3.2: Increase the external funding received for research, scholarship, and creative expression by faculty, staff, and
students.
Expected
Indicator/
Performance
Budget/Resource
Unit Outcomes
Indicators
Performance Level
Key Strategies/ Initiatives
Level
Analysis
Reported By
(Criterion)
3.2.1
3.2.1.1
3.2.1.1
Government
3.2.1.1
3.2.1.1
Actively seek
Use statistics
Update or
Documents
Research appropriate funders
Apply for funding
external funding to
purchase one
update and
3.2.1.2
new piece of
3.2.1.2
purchase new
Industry
equipment
Investigate types of equipment needed
scanning and
standards
per year
document deliver
assessment
3.2.1.3
equipment needed
Complete needs assessment
to provide better
3.2.1.3
access to research
Needs
3.2.1.4
September 19, 2013
materials in multiple
formats.
assessment
Seek funding for needs assessment if needed
3.2.2
Actively seek
external funding in
collaboration with
grants committee
3.2.2.1
Number of
grants proposed
3.2.3
Increase library
faculty and staff
knowledge of grant
writing and seeking
funding
opportunities
through training
3.2.3.1
3.2.3.1
Library administration
Number of
50% of library
training sessions cadre familiar Communications,
with grant
Marketing and grant
writing
committee
fundamentals
3.2.2.1
1 librarian to
sit on Grants
committee
Reference
department
Grants committee
3.2.2.1
Investigate grant funding opportunities
3.2.2.2
Increase knowledge of grant writing
fundamentals
3.2.2.1
Existing staff
3.2.3.1
Investigate grant funding training opportunities
3.2.3.1
Existing staff
3.2.3.2
Coordinate session with University
Advancement and Foundations
3.2.3.2
Committee to
coordinate
external
funding
opportunities
between
departments
UNIVERSITY CORE THEME: 4. PUBLIC SERVICE AND COMMUNITY ENGAGEMENT
UNIVERSITY OBJECTIVE 4.1: Enhance the commitment and the level of cooperation between the university and external communities.
Unit Outcomes
4.1.1
Participate in the
Program for
Cooperative
cataloging, overseen
by the Library of
Congress
September 19, 2013
Indicators
4.1.1.1
Statistics –
manually
generated
4.1.1.2
Library of
congress
Expected
Indicator/
Performanc
Performance Level
e Level
Reported By
(Criterion)
4.1.1.1
Cataloging
Propose 25 department
new subject
(SACO)
headings
per year.
4.1.1.2
Key Strategies/ Initiatives
4.1.1.1
Identify, research and establish headings
Milestones:
Milestone 1: Submit headings to LC editorial
board
4.1.1.2
Budget/Resour
ce Analysis
4.1.1.1
Existing staff
reporting
4.1.2
Increase use of
government
documents by
communities outside
the university
4.1.2.1
Predetermined
audience list
Create 50
name
authority
headings
(NACO) per
year
4.1.2.1
Make
successful
contact with
20% of
community
entities
Create Library of Congress proposals.
Milestones:
Milestone 1: Contribute headings to name
authority file.
Government
Documents
4.1.2.1
Create a completed marking plan to outreach to
100% of the predetermined audience
Create predetermined audience list.
4.1.2.1
Funds to print
marketing
materials. TBD
4.1.2.2
Determine and list regional entities that would
benefit from the Gov. Docs collection.
4.1.2.3
Develop marketing plan
4.1.3
Increase community
engagement by
creating, developing,
and managing an
open access digital
history portal
4.1.4
Increase program
outcome by
engaging with
external library
September 19, 2013
4.1.3.1
Number of
community
member
involvement
4.1.3.1
25 regional
digital
historical
collections
online
Library administration
Archives and Special
Collections
4.1.3.1
Number of
regional digital
historical
collections
online
4.1.4.1
Number of
programs
offered
4.1.2.4
Create marketing/promotional materials
4.1.3.1
Seek grant funding to ensure project success
4.1.3.2
Create, design, develop, market, manage and
assess the open access Central online History
Center Portal
4.1.3.1
Digital
Initiatives
Librarian –
funding
requested
$70000
4.1.3.1
Existing staff
4.1.4.1
Produce 2
programs in
collaboratio
n with local
Reference department
Library administration
4.1.4.1
Work with outreach committee to develop and
maintain relationships with external partners
4.1.4.2
4.1.3.1
Digitization
technology –
50% grant
funded
4.1.4.1
Existing staff
4.1.4.2
Communication
entities to develop
collaborative
programming.
4.1.5
Revitalize Friend of
the Brooks Library
(FOL)
library
entities per
year
4.1.5
Increase
membership
statistics
4.1.5.1
Add 4
library
personnel to
FOL
Propose, shepherd and assess collaborative
programs
Library administration
4.1.6.1
Number of
interns hosted
4.1.6.1
Host 2
interns
4.1.5.1
Convene focus groups
4.1.4.3
Outreach
committee
4.1.5.1
Existing staff
4.1.5.2
Schedule regular meetings
4.1.5.2
TBD
All library
4.1.5.2
Hold 2
regular
meetings
per year
4.1.6
Increase level of
collaboration
between Westside
libraries and
regional library
school programs
s manager
4.1.5.3
Encourage and facilitate strong library personnel
involvement.
Westside libraries
4.1.6.2
Assessment
data.
4.1.6.1
develop a library school internship program
Milestone:
#1 Signup to post on iSchool Listserv. Spring
2014
#2 Develop a posting. Spring 2014
#3 Develop processes and procedures to develop
program. Ongoing
#4 Initiate program - Winter 2015
#5 Assess internship program outcomes. Summer
2015
4.1.6.1
Existing staff
UNIVERSITY OBJECTIVE 4.2: Increase participation in university sponsored life-long learning opportunities.
Unit Outcomes
4.2.1
Increase program
outcome by offering
a series of interestSeptember 19, 2013
Indicators
4.2.1.1
Participation
numbers
Expected
Indicator/
Performanc
Performance Level
e Level
Reported By
(Criterion)
4.2.1.1
Archives and Special
Offer one
Collections
interestdepartment
based
Key Strategies/ Initiatives
4.2.1.1
Design workshop to teach non-traditional (nonacademic) patrons in the use of information and
communication technologies to find, understand,
Budget/Resour
ce Analysis
4.2.1.1
Existing staff
4.2.1.2
based digital literacy
skills workshops
4.2.1.2
Number of
sponsorships
digital
literacy
skills
workshop.
evaluate, create, and communicate digital
information, an ability that requires both cognitive
and technical skills.
4.2.1.2
Survey participant ways in which the group are
already using mobile and web based technologies
and to enhance their existing skills before
workshop.
Existing facility
4.2.1.3
Funding for
workshop
develop,
advertising, and
materials
4.2.1.3
Partner with local area groups to help facilitate
workshop
4.2.1.4
Develop lesson plans, assessment criteria and
outcomes
UNIVERSITY OBJECTIVE 4.3: Enhance the efforts of members of the university community to strengthen the economic base of the region
and state.
Expected
Indicator/
Performanc
Budget/Resour
Unit Outcomes
Indicators
Performance Level
Key Strategies/ Initiatives
e Level
ce Analysis
Reported By
(Criterion)
4.3.1
4.3.1.1
Reference department 4.3.1.1
4.3.1.1
Increase program
Present 2
Collaborate with local entities to offer
Existing staff
Number of
outcome by offering
business,
informational
sessions
informational
access to the local
financial or
session
community
economic
4.3.1.2
4.3.1.2
business, financial
informationa
Develop information session outcomes and lesson
Number of
and economic
l sessions
plans
attendees
resources
per year
CORE THEME: 5. RESOURCE DEVELOPMENT & STEWARDSHIP
September 19, 2013
UNIVERSITY OBJECTIVE: 5.1 Maximize the financial resources to the University, and assure the efficient and effective operations of the
University through financial stewardship.
Indicator/
Expected
Performance
Budget/Resou
Unit Outcomes
Indicators
Performance
Key Strategies/ Initiatives
Level Reported
rce Analysis
Level (Criterion)
By
5.1.1
5.1.1
5.1.1
Circulation staff
5.1.1.1
5.1.1.1
Assessing and
Taskit statistics
Streamline ILL
Streamline ILL processes
TBD
Milestones:
implementing ILL
processes by Fall Associate Dean
services to financial
5.1.2
2014
of Libraries
#1. Write a workflow plan to increase ILL
5.1.1.2
resources and
Financial reports
efficiency. – Spring 2014
Existing staff
ensure the best
5.1.2
#2. Assess pier institution’s ILL processes,
valve for the
5.1.3
Provide
procedures and resources (human & capital) –
students, faculty,
Patron
consistent
Spring 2014
staff and the
satisfaction
customer service
#3. Change policy and procedures to match
University.
surveys
by providing a set
existing loan period and fine schedule. – Spring
deadline of due
2014
dates by Fall
#4. Move ILL into the local ILS to assess and
2014
administer fines when appropriate. – Spring 2014
#5. Decrease staff time to process ILL tasks
5.1.3
Increase
notification of fine
due by 50%
UNIVERSITY OBJECTIVE: 5.2 Develop and implement enrollment management and marking plans that meet the enrollment objectives of the
university.
Unit Outcomes
5.2.1
Create a
Communications,
September 19, 2013
Indicators
5.2.1.1
TASKit statistics
Expected
Performance
Level (Criterion)
5.2.1.1
Charge a
designated group
Indicator/
Performance
Level Reported
By
Library
administration
Key Strategies/ Initiatives
5.2.1.1
Create and charge committee
Budget/Resour
ce Analysis
5.2.1.1
Hire manager to
coordinate all
Outreach, Grants
and Marketing
Committee to
coordinate and
enhance program
objective
5.2.1.2
Brookstats
statistics
to coordinate all
communications,
outreach, grants
and marketing for
the library.
5.2.1.2
Train staff is group responsibilities
5.2.1.2
Existing staff
5.2.1.2
Centralize all
efforts in these
matters.
5.2.2
Increase visibility of
the Westside
libraries’ services by
developing
marketing plans and
materials
5.2.2.1
completed
marketing plan
5.2.1.3
Ensure 100%
transparency of
actions through
communications
devices.
5.2.2.1
develop and
implement
marketing plan
efforts. Funding
requested
$70,000
5.2.1.3
TBD
Westside libraries
5.2.2.1
Design, create and produce marketing plan and
materials
Milestones:
#1 Assess current services to determine priority
within marketing plan - mid-April 2015
5.2.2.2
survey data
5.2.2.1
Existing staff
5.2.2.2
Marketing
materials - $500
#2 research and focus groups to determine
audience. - End April 2015
#3 Develop marketing plan - mid-May 2015
#4 Develop and create marketing materials End- May 2015
#5 Assessment of project - mid-June 2015
#6 Distribute marketing materials and implement
marketing plan. August 2015 - ongoing
5.2.3
Increase program
outcome by adding
September 19, 2013
5.2.3.1
1 library intern
5.2.3.1
Fund
undergraduate
Library
administration
5.2.3.1
Design, coordinate and mentor digital initiatives
intern
5.2.3.1
Fund intern $5,000 per
internship
opportunities
5.2.3.2
Digital initiatives
statistical reports
intern to assist in
creating and
promoting digital
initiatives
year/15 hours
per week
UNIVERSITY OBJECTIVE 5.3: Ensure the University has human resources necessary to accomplish all university objectives.
Unit Outcomes
5.3.1
Increase key
positions to support
digital and functional
goals
Indicators
5.3.1.1
Peer institution
analysis
Expected
Indicator/
Performanc
Performance Level
e Level
Reported By
(Criterion)
5.3.1.1
Library administration
3 FTE
positions
Key Strategies/ Initiatives
5.3.1.1
Committee to advise on digital and functional
human resource needs.
5.3.1.1
Increased payroll
funding
5.3.1.2
Pursue grant opportunities
5.3.1.2
Key position
include but are
not limited to
a. Digital Initiative
Librarian
b. Digital
Scanning
technician
c.
Communications
Manager
d. Business
5.3.1.3
Investigate/analyze peer institutions to align
existing positions to stated goals
September 19, 2013
Budget/Resourc
e
Analysis
Manager
UNIVERSITY OBJECTIVE 5.4: Provide the facility and technology infrastructure and services appropriate to meet the university objectives,
while maximizing sustainability and stewardship.
Unit Outcomes
5.4.1
Increase technology
equipment to meet
the emerging
technologies.
Indicators
5.4.1.1
Technology use
statistics
Expected
Performance
Level
(Criterion)
5.4.1.1
Additional
equipment
within each
department
Indicator/
Performance
Level Reported
By
Music department
Key Strategies/ Initiatives
Obtain technology and equipment for the
Music Library to meet emerging technology
needs.
Milestones:
Milestone 1: Continually assess the
emerging technology and the Music Library
users’ needs
Milestone 2: develop purchase scenario and
rationale
Milestone 3: purchase needed software and
equipment
Budget/Resource
Analysis
5.4.1.1.
Purchase all-inone
printer/copy/scann
er equipment
5.4.1.2
Upgrade music
library classroom
computers that are
not under
technology fee
5.4.1.3
Funding to
purchase
equipment and
software
September 19, 2013
5.4.2
Enhance library
statistical reporting
models to ensure
accurate and
meaningful reports for
administration and
management of
library and university
resources.
5.4.2.1
Meaningful
statistical
reporting
5.4.3
Increase IT &
electrical
infrastructure to
support new and
emerging
technologies
5.4.3.1
User satisfaction
surveys
5.4.4
Provide stewardship
and sustainability of
library programs
through sound fiscal
responsibility.
5.4.4.1
Budget statistics
and analysis
September 19, 2013
5.4.1.2
Brookstats user
satisfaction
surveys
5.4.2.1
100%
Programming,
testing and
implementation
of user
requested
enhancements
for Brookstats
statistical
reporting
system.
Systems
Department
5.4.2.1.
Program, test and implement enhanced
Brookstats.
Milestone#1: 100% programming completed by
April 1, 2014
Milestone#2: 75% of testing will be completed by
May 15, 2014
Milestone#3: testing and implementation
completed by July 1, 2014
5.4.3.1
Increase data
and power
requirements
throughout the
library structure
Library
administration
5.4.3.1
Pursue building redesign
5.4.3.1
Capital funding
Systems
department
5.4.3.2
Collaborate with facilities
5.4.3.2
Grant
writer/Communicat
ion manager
5.4.3.3
Pursue possible grant funding
5.4.4.1
Maintain and
continue to
improve fiscal
health of the
library.
Library
administration
5.4.4.1
Monitor budget on a regular basis.
5.4.4.2
Pursue opportunities for increase funding
5.4.4.1
Existing staff