The Business Travel Show Conference
The Future of Corporate Travel Management - Issues, Challenges and
Strategies
31st January – 1st February 2006
Central London
Speakers and Panellist to be invited include:
From the Corporate Buyers’ Sector:
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Nicola Spence, Travel Manager, Smith & Nephew
Chris Rose, Travel Manager, BOC
Deborah McCarthy, Procurement Manager, BT
Torben Pedersen, Travel Director, Nordea
Teresa Chapman, Travel Manager, Caterpillar
Mike Butcher, Procurement Manager, Alcatel
Harry Borg, Travel Procurement Manager, Nova Chemical
Claire Stephens, Travel Manager, Intel
Adam Yazgic, Travel Manager, Altria
Ike Ihenacho, Travel Manager, JP Morgan
Peter Cottam, Travel Procurement Manager, Dept. of Education and Skills
Ken Gledhill, UK Travel Manager, Astra Zeneca
Ian Hall, Director Supply Management for Europe, Unilever
Gerry Robinson, Support Services Manager UK and Ireland, Heinz
Ian Nurdin, Business Travel Manager, Nestle UK
Celia Allbut, European Head of Travel Procurement, WPP
Glyn Pearce, Senior Travel Policy and Personnel Security Manager, DTI
Keith Mullineux, European Travel Manager, General Electric
Captain Andrew Forsyth, Director Travel and Corporate Services, MOD
The above will be complemented by speakers from:
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 Travel Management Companies (Traditional and Online) i.e.
Expedia
American Express
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Distribution Companies Other Suppliers
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Airlines and Hotel Groups
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Travel Consultants
Draft Conference Agenda
Day 1
08:30 Registration and Morning Refreshments
09:00 Chairman’s Opening Remarks
Chairman:
Capturing Value in Business Travel
09: 10Keynote Address: Strategic Corporate Travel Management – Understanding
What Value Is, How to Capture it; and How to Delivery it
Obtaining value for money on corporate travel spend is arguably the most important
issue that most – if not all – corporate travel buyers have to resolve today. This special
keynote presentation addresses the all-important issue of “value” within business
travel. It will examine what drives it, how it can be created, and more importantly, how
to deliver it to the corporate traveller.
Speaker: To be Announced
09:30 Panel Discussion and Q&A:
 What does value means to the business travel?
 How best can corporate travel buyers consistently capture value from their travel
spend?
 Evaluating the value in “low cost” travel propositions
 How should travel management companies TMC’s create and deliver value for the
business travel buyer?
Moderator: To be Announced
Panellists: To be Announced
Leveraging Corporate Travel Spend – Negotiation and Benchmarking Strategies
10:10 Case-Study Presentation: Using Effective Benchmark and Negotiation
Strategies to Drive Value and Implement a Cost-Effective and Successful Travel
Programme
This case study presentation showcases the strategic importance of informed
negotiation and effective benchmarking skills to the business travel buyer. It
highlights- using practical case examples - how organisations can employ effective
negotiation and benchmarking strategies to deploy the strength of their corporate
travel spend – regardless of its size – to enable them achieve cost-effective corporate
travel.
Speaker: To be Announced
10:30 Panel Discussion and Q&A
 What effect will current industry consolidation have on the negotiation capabilities
of various categories of travel buyers?
 What role should price and flexibility play when considering the setting-up of
agreements with suppliers
 How should corporate travel buyers use mandated travel policy to drive their
negotiations with suppliers
 What key role, if any, can Management Information Systems (MIS) play in ensuring
benchmarking best practice
Moderator: To be Announced
Panellists: To be Announced
11:10 Tea Break and Networking Time
Strategic Business Travel Process Management
09: 10Keynote Address: Managing End-to-End Process of Business Travel– Towards
an Acceptable, Cost-Effective Industry Standard?
To both corporate travel buyers and users, the process of arranging business travel
should be simple and straightforward. Travel buyers are always on the look out for
solutions and systems that can manage their entire travel arrangements and processes
in a cost-effective way. This keynote presentation delves into the question of whether
there can or should be an industry standard for managing the corporate end-to-end
travel process.
Speaker: To be Announced
09:30 Panel Discussion and Q&A:
 Linking travel booking, procurement, payment and reporting process into an
integrated user-friendly system
 Evaluating how the components of the business travel process can enable cost
savings
 Examining the effect of technology as a driver in simplifying the process of
business travel
Moderator: To be Announced
Panellists: To be Announced
Security and Safety
14:10 Keynote Address: Establishing and Managing an Effective Programme for the
Safety and Security of Your Corporate Travellers
The world we live in today is an increasingly dangerous one. Recent global events have
reinforced the need for companies and everyone involved with business travel to put in
place systems and procedures that will ensure the security and safety of business
travellers. This keynote presentation will assess how organisations can set-up
procedures and systems that will ensure that their travellers are sufficiently protected
in the event of security or safety emergencies.
Speaker: To be Announced
14:30 Panel Discussion and Q&A:
 Prioritising safety and security into corporate travel policy with clear mandated
guidelines
 Evaluating different disaster recovery models, procedure and systems
 Assessing the role of an organisation MIS systems as a key to help locate and
evacuate business traveller in an emergency situation
Moderator: To be Announced
Panellists: To be Announced
12:40 Lunch
13:40 Networking Time
Information Management and Management Information Systems
15:10 Case Presentation: Understanding and Resolving the Challenges Faced with
Developing and Maintaining a Robust Management Information System (MIS) in
the Ever-Changing Corporate Travel Environment
In the corporate travel industry, information and its management is everything.
Organisations need to manage more and more business travel information in order to
help them set clear objectives, implement their travel policy and remain competitive.
This illuminating case study presentation aims to resolve the challenges that
companies face when trying to grapple with the ever increasing management
information needs of today’s corporate business travel environment.
Speaker: To be Announced
15:30 Panel Discussion and Q&A:
Discussing key MIS questions been asked by travel buyers:
- How to ensuring the right information system for making payment and controlling
budget
- Getting management information on low cost airline and travel
- Getting comprehensive management information when dealing with multiple airline
operators
Moderator: To be Announced
Panellists: To be Announced
16:10 Chairman’s Closing Remarks
16:20 End of Day One
Day 2
08:30 Registration and Morning Refreshments
09:00 Chairman’s Opening Remarks
The Evolution of Distribution
09:10 Keynote Presentation:
The distribution of business travel is changing. New distribution channels are been
deployed while the legacy GDS is evolving, if not changing. This keynote presentation
assesses current GDS’s, evaluating their strengths and weaknesses in today’s
environment and assessing how they must either evolve or die. It also examines key
alternatives to GDS and asks the question whether these actually fulfil the needs of
today’s business traveller.
Speaker: To be Announced
09:30 Panel Discussion and Q&A:
 What is the future of the GDS
 The contents in the GDS – making the incomplete complete
 GDS deregulation in Europe – what should we expect?
 Online booking directly linked to the airline the true alternative to legacy GDS’s
Moderator: To be Announced
Panelists: To be Announced
Online/Self Booking Tools
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Numerous self booking tools and systems currently exist in the market. However,
many of these self-booking tools are evidently not satisfactory in their performances.
The fact that most travel buyers still identifies the implementation of appropriate selfbooking tools as a key area of concern to them attests to this.
This presentation addresses the key processes and techniques that organisations can
use to identify, select and implement a booking tool that expresses their travel policy
and programme.
To be Announced
 How do you go about
implementing a multi-platform
tool
 Addressing the b
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Moderator: To be Announced
Panelists: To be Announced
Compliance and Demand Management – Process, Procedure and Best Practices
11:10 Case Presentation: Engaging and Managing Key Stakeholders Expectations
in Order to Engender Compliance
Organisations put travel policies in place in order to structure, organise and manage
their travel programmes and initiatives. However, the importance of any travel policy
will be quickly negated if its provisions are not strictly adhered to. In this case study
presentation, new methods and approaches to ensuring that travel policies are
complied with both in a mandated or non-mandated environment will be appraised.
Speaker: To be Announced
11:30 Panel Discussion and Q&A:
 Getting support for your mandated or highly recommended travel policy
 Evaluating the measures that companies can employ to increase travel policy
compliance
 Examining how to ensure travel policy compliance in a non-mandated environment
Moderator: To be Announced
Panellist: To be Announced
12:10 Lunch Networking Time
TMC’s Future in the Business of Corporate Travel
13:40 Keynote Presentation: Addressing the Future Roles of Travel Management
Companies in Business Travel
As almost everything else in today’s business travel, Travel Management Companies
TMC’s role in the industry is undergoing crucial change. Current economic and
technological developments now means that most TMC need to re-consider their value
propositions and how to deliver them if they are going to survive. This presentation
evaluates the challenges that TMC’s currently faces and outlines what they must do in
order to deal with the competitive threats within the industry.
Speaker: To be Announced
14:00 Panel Discussion and Q&A:
 Discussing the types of changes that TMC’s need to implement in order to be
relevant and effective
 Moving from booking travel to providing total travel solutions – the new face of
tomorrows TMC’s?
 What lessons can traditional TMC’s and online TMC learn from each other
business models.
Moderator: To be Announced
Panellist: To be Announced
14:40 Chairman’s Closing Remarks and Close of Conference
15:00 Drinks Reception